Meineke Car Care Center

Went to this garage to have some issues looked at on my car. The attendant was very rude and acted like he didnt care if I was there or not. He had my car in the garage for 10 minutes and came to me and said I need new brakes, (just had new brakes put on 6 months ago) plus I watched my car through the window and they never even took the wheels off, not sure how he knew I needed brakes ! I got mad and left !! I think they take advantage of people there!! STAY AWAY !! They don’t seem very honest there ! Oh and they attendant I dealt with was Brian :(

Stopped in to get the air pressure checked in my tires and saw a sign for free exhaust and brake check so I thought I would ask while I was there. Walked in, there was one person in the waiting room and a guy at the desk on the phone. I waited patiently. Once he greeted me, I asked if someone were available to check the air pressure in my tires… before I could mention my interest in potentially having them check my brakes and exhaust along with getting a quote for a new set of tires for both of my vehicles, they guy quickly said in a rude manner that they could not «just» check the air in my tires and if they did I would have to wait and hour or longer. Really? Get real! Any establishment that is capable of checking the air in tires is most usually accommodating and do not mind to do such a quick and simple task. Not this location. He was not hesitant to deny my request and absolutely did nothing to try to save the business that he just lost. Take a second longer and go a block away to Firestone!!!

My husband took our car on a Wednesday to be checked out was told it would take until Thursday around 2pm to get fixed. That was fine. Husband caught a cab to work and I called Thursday at noon was told it would be ready in about 1 ½ hours at the most. I caught a cab around 2 to pick up car. Once I arrived was told by Kevin that the mechanic while in the process of fixing my car damaged another part which would be fixed free of charge (of course it would). Waited and waited. Every time I checked to see how much longer Kevin was making excuses and finally after waiting 2 hours I was told it would be another 45 minutes. At that point I had to walk home because my phone had died and I needed to get my son off the bus. Walked 2 miles in the cold and was late getting my son off the bus. After spending over $ 1000 to get our car fixed the check engine light came back on 2 days later only to be told we need $ 1400+ more work done. Will NEVER go to them again.

I returned to Meineke today for an overdue oil change and was not at all surprised by the top notch work and excellent customer service I received. Mike, the weekend manager, is a really swell guy and he chatted me up about my car’s pros and cons while the serviceman performed a full inspection of the vehicle. These gentlemen are THOROUGH. I received a grocery list of major and minor issues to follow up on, but there was no hard sell on doing anything right away. I’m really glad to know ahead of time that I need to replace my battery – something no one wants to find out once it’s too late – and grateful that they took the time to explain the less urgent points.
As I expected from my first visit, these guys are the best!