Michel Tires Plus

I have been coming to this location since I bought my car nearly eight years ago. Except for some recall work, they have done EVERYTHING, and they have not steered me wrong, pardon the pun. Plus if you work for Humana they will throw in some discounts. I plan to keep coming here for as long as I can.

I bought four new tires for my car a year ago but somehow ended up with a deflated piece of rubber downtown yesterday. Luckily a parking attendant dude approached me and alerted me to the situation before I could drive off. Even more fortuitously, there happened to be Michel Tires Plus right down the street. Score!
After briefly considering the possibility that this dude was either the offender or the accomplice that somehow busted my tire while I was away from my car in order to give Michel some business, I realized I drive an exceedingly crappy old car (with low mileage, mind you). Bad things are bound to happen to it and I’d noticed the air seeping out over the past week. No one to blame. But I digress.
I paid $ 200 bucks for an oil change (which I happened to need anyway) and two new tires. The mechanic sold me on the idea that I needed two in order to keep the wheels at the same level. He was friendly enough but not the epitome of helpful. I really wanted to know more about what caused the death of my tire than a «razor-​like thing was stuck in it.» If the situation were ideal, I would have received a eulogy for my tire with my bill. I also would have liked the free alignment check that I didn’t receive, but was invited to come back sometime to get, because I «was probably in a hurry.» Who isn’t?!?
It’s hard for me to really judge these guys on any technical mechanical points, but I can definitely evaluate their waiting room: a TV, a clean bathroom, a guy offering to make me coffee, plenty of magazines, and multiple chairs plus a table. Pretty sweet set-​up for a girl with a laptop, some work to do and a few hours to wait — but no WiFi!?! I had to walk over to McDonalds and use theirs. Points for location next to a WiFi source.
Note: I’m probably holding car service places up to higher expectations than is the norm for them to meet, but standards should be raised (and prices lowered to the kind you find online).

I give this place three stars because I had been here previously and had an okay experience and why I came back this time, but this last time was probably the last time. I was a t work and an old supervisor came by to say security had called and said I had a flat tire. I go out to the parking lot and sure enough I found a nail somewhere. I called AAA to come change the tire since I was at work. They came by in a timely manner and the guy said I has a tire stud that needed to be fixed or replaced as well.
After work I stopped by Michels told the guy I need my tire plugged, ‘We don’t plug anything we patch’.Fine I need a tire patched and the AAA guy he thought the stud stud needed to be rethreaded or replaced.‘We don’t rethread them, we replace them’(laughs).Thinks it needs to be replaced, or needs to be replaced’? Vein pops out of my head as I control explosion-​the guy who changed the tires… Do you have a ballpark time it will be ready?‘By closing’, it’s 345pm. I walk to Brownings Pub at Slugger Field to wait it out. Come back at 545 since they close at 6pm, its not ready. Sit around until 610pm, overhear mechanic tell the guy about some other issues, ‘Sounds like something superstar will have to take care of’. They patched the tire didn’t replace the wheel stud, lost my business.