Mystique Nails & Spa

I went with a friend to get a full set of acrylic nails here. Her experience with her technician was good. However, my experience was much different. I asked for almond shaped nails with the point at the end, and the technician complained that the shape was «too hard» and gave me some weird shape instead. I wanted white and she also had to tell me how she hated the colors white and black. Because the mistakes she kept making could be visible on the skin. She was very haphazard and kept throwing files across the desk and was rushing beyond belief. Whenever I didn’t move the way she wanted me to, she would swat at and force my hand and arm the way she wanted it. I felt like a child being punished and bossed around. When my debt card receipt came, she forced a pen at me and watched me like a hawk when giving a tip. I felt like if I didn’t tip her, she would rip my nails off. Then she snatched the receipt away when I lifted my hand to sign my last name, so they just have a half signed receipt… I think your experience depends on your technician, and overall, mine was like a jail warden. I felt personally insulted and disrespected upon leaving and felt sorry for the technician’s next victim.

Horrible! It should be ZERO stars! First time… last time! Don’t go! Scam! I asked for a full set of acrylic nails. As the lady is putting on the tips she didn’t glued the thumb nail all the way down. I said to her, something is wrong on the this one. She said no it will be fine. She put the acrylic on the nail and it was still there. After she finished applying the acrylic I stopped to go to the bathroom. While I was washing hands I had a chance to see my nails and on my first finger the tip is completely crooked! I sat down and showed her. Her response was «it’s your nails, not my fault!» At this point, I decided I was done and wanted no further service. I asked how much I owed.(Remember I asked for acrylic.)she said $ 38! NOT what I had asked for! When Leaving the manager looked at my nails and offered to see what she could correct. She agreed there was a bubble in the glue, but stated there was nothing she could do about it. I asked for my money back and was refused even a half refund. Needless to say, I am quite disappointed in the level of workmanship and customer service.

A friend and I had been looking to find a place to get our nails done as a way to relax from school and found this place! It was the perfect way to reduce our stress! Not only were the nail services great, but all the employees were so nice! They actually held fun and engaging conversations with us, and to our surprise the salon owner was even on the technician floor doing nails! We were offered piña coladas upon our arrival and had a large variety of polishes to choose from. The salon was very clean and the tools they used were new out of a package for each customer. The services were priced a little higher than we were hoping for, but it was well worth it and we will be returning again!

Another great visit to this salon! They are prompt courteous and more than willing to go above and beyond you’re expectations! I had Lily do my nails today and it being my birthday and all, they surprised me with a birthday cake! It was so unexpected! It’s a great start to a great birthday!

I have been going to this salon for well over a year now but after my last experience I will never step foot in this establishment ever again. I came in nearly 2 hours before closing time but was nothing but rushed my entire visit. My nail tech was very rude towards me. She snatched the color swatches from my hand, refused to file my nails the way i wanted, made snide comments towards me, along with other things. I would have gotten up and left but she made me pay for my service before even starting my shellac. She got angry with me because I couldn’t sign my credit card slip with my left hand while she was working on my right hand. I’m right handed. I felt obligated to tip her well so she would perform a good service on me. After finishing up the worst manicure and shellac I’ve ever been given she said the exact words, «okay. you can go.» So I did just that and I will never be back.

After trying to find a nail salon for 2 months here in Louisville, I finally found the place I’ll become a regular to. I’ve had 3 bad experiences in other salons & I’m happy to report that this one was definitely different in the best way possible!
I called to make an appointment, but they don’t take any unless you want a specific nail tech. So my sister & I walked in both for Pink & White refills. They were able to take me immediately and my sister in less than 10 minutes. Considering it was the day before thanksgiving I can’t complain. They paid very close attention to detail and were actually quite quick. I guess if you’re actually good at what you do it shouldn’t take long! I was shocked at how well he was able to fix what the previous salon did, & it felt like I had a set of brand new beautiful nails!
Can’t wait to return!

First experience and I must say it was simply Amazing. Very clean, prifessional, relaxing. I got the spa pedicure with the Green tea Detox and hot stones enjoyed every minute of it. I feel like I have a brand new pair of feet and they offer drinks and smoothies everyone was very polite, Linda took care of Me she’s amazing kind and down to earth make sure you ask for her

Worst nail place in Louisville. Tried them three times due to that it is on my way home, each time I was more disappointed than the last. Go somewhere else.

I love Mystique. My girlfriend and I come here every other Friday like clockwork to get the deluxe mani pedi with shellac and eyebrow wax. Its always a great experience. The staff is very sweet and funny, and the service is excellent, not to mention free smoothies! They do an amazing job, my feet and hands always look great and feel fresh when they are done. I have seen Jessica the past few times I have come and she is amazing. I recommed Mystique Nail Salon to everyone I know! The only thing is they have really long wait time if you walk in, so if you know you’re coming be sure to call ahead and make an appointment

Pretty good spot to get a manicure/​pedicure. They offer you a complimentary smoothie, which is a unique touch. Everyone is very friendly and my technician did a wonderful job on my nails. They don’t carry Essie nail polish, which is my preference, but there is a pretty good selection of OPI and China Glaze. I chose a China Glaze shade, and won’t make that mistake again. My manicure was chipping within three hours.
Overall, this is a great place to get your nails done. They didn’t get five stars from me because the manicure and pedicure weren’t the most thorough I’ve received.

Come in, take a load off, relax with a drink and know that you are in wonderful hands! I enjoyed a fabulous hot stone pedicure, had gel nails applied and choose my perfect color from the wall with hundreds to choose from. All this on a Sunday! Plus as a fabulous bonus, I didn’t miss a minute of Sunday football! All the Tv’s kept me up to date on my fantasy league! It’s awesome!

I was so excited to try this place after my sister had been raving about this salon. I live in Houston tx and I’ve been to many nail salons before but I gotta say this is one of the nicest salons I’ve been to. The facility is tastefully decorated and super clean. I especially appreciated the fact that the instruments that were used on me were sterilized and came from a sterilization pouch. The ladies were super nice and my nails look great! They also offer you a complementary drink during your visit which I thought was a nice touch. Overall, this will definitely be a repeat visit whenever I’m visiting my family in Louisville.

A few weekends ago a friend and I went to Mystique for a special treat after a particularly challenging coupe of weeks. Let me tell you, it was perfect. The prices were reasonable. I payed just $ 35 (prior to tipping) for a basic mani/​pedi. They did a great job and were super nice. I have found in the past that some nail salons will rush through my pedicure if I only get the basic one. The ladies at Mystique took their time.
Bonus: I am going on 1.5 weeks and my nails are still in fairly good shape. Some chipping on the edge, but nothing too terrible. That’s really good for traditional nail polish.
Even better bonus: You get free «smoothies» with any service. I got a virgin piña colada (no alcohol products are available) and it was SO GOOD. I would probably go in just to buy those smoothies if they’d sell me one.

This was the biggest waste of money! I was so excited to get a pedicure here since it is close to my house. The lady spent maybe 20 minutes and barely cut, trimmed, or grated my feet. I am furious right now and should have gone to my regular place where they spend a lot of time making my feet look brand new. They advertised a free smoothie, but didn’t offer one to my sister or I. When we complained and told them how disappointed we were and they only gave me HALF of my money back and a 10% off coupon that I crumpled up and threw away… ugh

I won a gift certificate for this place at a prom so I finally redeemed it today to get my nails did. I was quite impressed. The last time I was in that room it was a subpar coffee place and now it’s a beautiful nail salon. They offered me a complimentary drink and then I was only there for one hour for a full set. It’s close to my work and I do believe I will be a faithful customer at this place.

Very nice place. Was just here for a color change, but they got me in immediately and did a good job. AND, they served me a lovely virgin margarita.

Disappointed. Place is very nice & clean although cramped. Deluxe pedi $ 38. Streaky polish. Toe nails not cleaned around or under. Nails cut square with sharp edges left. I filed them when i got home. Skin on my feet still rough & sandpapery.