Hertz Rent A Car

If I could give zero stars I would. I travel every week for business and rent cars all over the US. I rent with hertz as I’m a gold member and I like the way I am treated. Hertz is known for having the best customer service in the rental car business. I am very disappointed that my review today has to to be negative. I returned a car today at hertz at the Madison airport. When I returned the car I was told the fuel would be 100 as we didn’t refill. I explained to the consultant, Javi Mitchell that we had opted for the prepay fuel. I asked her if she could please make the corrections. She told me and I quote «I can, but I won’t». I told her how often I rent cars and how loyal I am to hertz. She could care less and was extremely rude. I have never been treated so horribly before. There was obviously a mix up when I rented the car and it could have easily been corrected. Now I am paying 100.00 extra for my weekly rental as someone made an error and Javi decided she didn’t want to help me.

Crappy location
Messed up my points
Wouldn’t rerun my credit card after the first time messed up.
Car smelled like smoke. They pawned it off on someone who handy picked up their car yet. Sorry about that person I don’t know.

I was pretty happy with this rental until I got charges 109.00 dollars a month after I rented the car for them having to vacum my dogs hair out of the car and as I am a clean freak I had cleaned out the car if all other garbage which was not cleaned when I picked the car up. Wrappers were all over the back seat… Hummm
I would except a fee similar to what octopus car wash would charge but 109.00 dollars is ridiculous! Will not use them again.

Amazingly quick pick-​up and delivery. No pressure to upgrade (Yay!) Couldn’t be easier or more smooth.

Avis has tenants in the parking lot to give you a receipt, Hertz does not.

It has been a while since I have rented a car while on a business trip. And this was the first time that I didn’t make the arrangements. (Guess, that means I am moving up in the world.) The process of picking up/​dropping off the car was very easy. No lines at the counter and the car was clean. While I was glad to have a car and the freedom it provided me in Madison. I was glad to be able turn it in (and fly home), so I could get back to my own car.