Jiffy Lube

Always had stellar service, and they sure come off as more competent and trustworthy than the Jeep Dealership on Odana. I use them for everything I can.

Don’t come here if you are in a hurry. I thought a jiffy meant fast. 3 guys changing my oil as I sat there for 45 minutes. I was the only customer there. Said my oil filter was too hard to reach but the place I usually go to gets it done in 15 minutes.

Service was great cause no one was there. I drove right in and then was told not to. They asked for my keys and then proceeded to tell me I was wrong to just pull in! Well maybe if someone would have been out there directing me I wouldn’t have done that! Not happy with the $ 50 bucks I was robbed of for a basic oil change!

I went here for a quick service oil change. It’s a first come first serve basis, but I only waited about 20 – 25 min even with one person in front of me.
The staff was very knowledgable and extra friendly starting when I pulled in. After finishing up with the car and giving me the run down, the man helping me (Chris) checked my car again because I was concerned about a light. Everyone there went out of their way to help and I will be going back!

Okay, so, let me just start by saying that I don’t usually go to «quick lube» joints any more, mainly because of negative past experiences, but also because I worked at one for a summer job back in high school, so I know what goes on at some these places.
Just recently, however, I needed an oil change on my work vehicle that I don’t really care enough about to pay dealer maintenance prices for. I drive past the Maple Valley location everyday so, because of the convenience factor, I decided to give it a shot. I mean there is hardly ever anybody there so I figured that I would be in and out fairly quickly, plus the store looks immaculate every time I drive by.
From the moment I drove up, I was greeted by a very friendly gentleman (his name escapes me), and after asking what he could do for me on this visit, leads me into the waiting room (pleasant surprise since past experience proves that «quick lube» guys aren’t always that pleasant) and another gentleman immediately starts the oil change process — so far so good. Not more than 15 minutes later, he calls me over to the computer kiosk and starts dicussing with me the dealer recommendations and the services they offer there, ya know, standard upsell techniques that I know to avoid, but the difference this time was that this guy wasn’t at all pushy. He actually even warned me against a high mileage transmission fluid flush and fill rather than trying to sell me the expensive service that could’ve damaged my vehicle — another plus for these guys. By the time we were done talking about these things, my vehicle was finished and I paid and it was time to go, 20 minutes total time which was awesome compared to the dealer’s usual 45 – 60 minutes.
After I pay (my only complaint was that the price for the service was a little high compared to say, Meineke or one of those places), I get in my car to leave and noticed that they had also vacuumed it for me! Awesome bonus to an already positive experience! Fast, friendly, and clean was my overall experience at this location… these guys won me that day!

I thought that I had a great experience here. I mean, they were open on Labor day, cheaper than my dealer for an oil change, and the representative that assisted me was nice enough. I thought I liked this place until I went for an oil change with my dealer at my 5K check up.
It appears that Jiffy Lube made a few mistakes in changing my oil. I found out that they screwed some cap on too tight. This does not seem like a big deal but I found out that this would cost $ 540 if my dealer was not able to remove it. I was also told that the wrong filter was used. Fortunately however, the dealer was able to remove the cover but the stress of dealing with that hassle is what ruined the experience for me.
That visit will be my last time ever visiting a Jiffy Lube.

This place is hands down the best place to go! I have had a lot of bad experiences at a lot of other places and this is on the absolute opposite side of the spectrum. I started going here about a year and a half ago and I don’t plan on going anywhere else. The service is fast and good. The employees are fantastic. They aren’t pushy when they let you know about the other services they offer and they are very diligent but to make sure you know what’s out there. Will always recommend this location and the employees that work there.

Friendly staff and very professional service. Greeted me outside, opened doors for me, explained everything, not too pushy on upsells, and even vacuumed my car!