Klinke Cleaners

My suit was not cleaned completely. But they don’t have a solution for it.
And the employee (a guy)‘s attitude was rude.

The quality is fine… if it can be judged. The prices are stratospheric. I can’t believe I was charged $ 83 for 10 items… to be pressed, not even cleaned. When I asked for a price list, one was unavailable. Subpar customer service, extremely high prices, and average quality = the worst possible place to take your clothes. I encourage you to find a more more affordable option with better overall service.

Klinke has great customer service and the items are professionally cleaned to specifications.

This is a great option if you need super speedy service. However, the prices are OUTRAGEOUS. I just moved from Chicago and paid half of these prices. I’ll be looking for other options.

I am just using this cleaners for the first time and was very pleased to find that I had my suit pressed and ready on the same day for a wedding I was going to. My sister really likes them, and when I’m back in town I would like to use them

Gosh I which I read about this place before sending my clothes to them! After I picked up my first dry clean order, I discovered that my jacket is damaged. When I returned to complain about it, the guy at the counter acted like he doesn’t care and said there’s nothing he can do about it.
The place is very pricey too. I was charged $ 16 for a women’s two piece suit, which is typically around $ 10 at other places. The only thing they seem to offer is convenience. So if you are really in a rush and willing to wear clothes that are damaged, this is the place for you.

frustrated with torn clothing from klinkes

Pros:
Fast service
After-​hours drop-​off
Drive through pickup
Only game in town
One customer service person was friendly and clearly working hard (Brian I think? brown hair? working in the evenings)
Cons:
Very poor quality cleaning of laundered garments
Terrible pressing and folding of dress shirts
Overpriced
Only game in town
If you’re inside talking with the customer service and someone drives up they drop everything and ignore you (mid question)
Some staff are downright unfriendly
Not open very late
Give discounts if you post a Unilocal or facebook review (that seems against the rules)
So, compared to other cities I’ve lived in this place is terrible.
Its just the only option around, so I had to suffer.

STAY AWAY — EXPENSIVE AND AWFUL CUSTOMER SERVICE!
I just had a very BAD experience at Klinke, my first and last time going there. I dropped a 4 shirts, a suit, and my wife’s skirt to be done. When I dropped them off, the guy would not give me a price for any item, saying that it depended on various things. I found this strange. I just went to pick them up, and the bills was rather expensive, so I questioned how much each item cost. He seemed very irritated that I would ask such a question, and tried to shoo me out of the store. I insisted on seeing the itemized bill — which was different from how he described it — and he became increasingly irritated. I asked for his manager’s information, and he then asked me where I worked. I asked why this information might be relevant, and he said because he would like to be my customer, presumably to come and harass me. Creepy.
What’s more, I have NEVER paid that much for dry cleaning that amount of items. Shirts cost at least $ 2 more per shirt than they should cost. Everyone says they are overpriced and they are right.

I have taken my clothes to Klinke a few times and am pleased with the service. They have always stuck by their «in by 10, ready by 4» rule, and I’ve never had clothes returned damaged or not cleaned. They have a mobile app you can use to keep track of receipts as well as coupons, which I like better than hanging onto the paper receipts.
If you have something like a down coat that you don’t want to wash at home, they do offer a limited amount of wet cleaning, too, although you can’t bring clothes to be washe and dried by the pound.
In summary: I can’t think of anything that puts it into the «Whoa! Oustanding» category but they have never done me wrong.

Since moving back to Madison from San Diego in August, I have spent inordinate amounts of money on dry cleaning at Kinke Cleaners, which I thought was the only game in town. However, the quality of their service was poor, in particular the pressing (especially for delicate fabrics like silk) and removal of smells from shirts. I had to have items re-​pressed and over time have become increasingly dissatisfied. The final straw came this week — Klinke on University Ave. nearly destroyed a formal dress with complex folds on the bodice that I need to wear tomorrow to a black tie invited wedding in Chicago. I had them re-​press it, thinking it would be fixed; it was worse and I had no idea what I’d wear to the wedding. Thankfully I found another dry cleaning company (Right Touch Dry Cleaners near Woodmans on the west side) that executed the job perfectly. I will continue to bring some routine items (pants) to Klinke since it so close to my home/​job, but will drive to the far west side for anything that needs high-​quality treatment.