Union Cab of Madison

Union is a locally owned, cooperative cab company. Direct rides, experienced drivers with lots of personality, clean cabs, and great service. The only cab company I call, ever… I trust these folks when I need a ride, whatever ‘state of mind’ I may be in. And, my money stays in the community; double plus good!

No, not the cheapest taxi cab company in the area, but certainly most efficient and timely. In the few times I’ve needed a cab, I always end up going with Union Cab because Green Cab and Badger Cab definitely seem like toss-​ups as to the experience you’ll get, and not worth using if you want direct ride service. So, Union’s higher rates are definitely worth paying if you need timeliness and efficiency. They’re definitely the only cab company I would probably call for a ride to the airport to make a flight. Plus, their online booking system is straightforward and easy to use. Especially great for the times you don’t have time to talk on the phone to Dispatch. Overall, my preferred cab company in Madison.

Operator was unnecessary unprovokedly rude. Asked the status for the cab which hadnt arrived in 10 minutes, corrected me it was 9 minutes. Added that probably will take AT LEAST another 15 minutes to be picked up (total at least 25 minutes wait time). Even added that their cabs are now picking up people who ordered from last night, etc. I think that was really unnecessarily and a bad customer service. Cancelled and got myself an über.

Union Cab is a fairly expensive option, but it is a reliable one.
I ordered a taxi from Union to get to the airport for an early morning flight. I wasn’t going to insist that a friend pick me up at 4:50 am or roll the die with Über at that hour. I booked a taxi online two days before hand, and the whole process was quick and easy. Upon ordering the cab, I immediately received a confirmation email. Yay!
The taxi showed up about 5 minutes early, which is fine since getting to the airport early never hurts. My driver loaded up my luggage and we were on the way. Turns out the driver was incredibly friendly and a veteran of the company. I appreciated the early morning conversation, despite not having sufficient coffee in take at that point. The ride was not awkward at all!
He made good time in getting me to the airport and helped me unload everything. The fare ended up being just over $ 23. The same ride in an Über would run you about $ 15. The extra money is worth the reliability if you’re traveling at an odd hour.
I realized later that I was never given a receipt, which I needed so the company I work for could provide a reimbursement. After a quick email to Union, I had a receipt in my inbox in roughly 2 hours. It’s great to see such a quick response and good customer care!
If you’re not in a rush or you’re not going to the airport, you could probably get a more affordable ride. In the case of Union Cab, you get what you pay for, quality and reliability.

Today I needed a ride to my car dealership in order to pick up my car from it’s service appointment. Unfortunately, that ride was with Union Cab. I called the dispatch service, and was told that I’d have to wait 20 – 30 minutes which itself was no big deal. But then when 30 minutes rolled around there was still no cab in sight. I called dispatch again, waited three minutes, and got told that the cab should be there in «ten minutes.» Fifteen minutes later, my cab arrived.
If lateness were the only issue with this cab ride, I would review it as a three and be done with it. However, my cab driver drove recklessly throughout Madison weaving in and out of traffic with little regard for anyone else on the road all while maintaining a speed between 44 and 52 (except at traffic lights or when traffic simply wasn’t moving) in areas where the posted speed limit was between 25 and 35mph.
He rarely used his turn blinkers, except at the exact moment that he chose to change lanes, and this caused him to become visibly frustrated when other drivers could not react in time. Finally, I noticed that he wasn’t wearing a seatbelt for the duration of the trip, and that the ‘fasten seat belt’ indicator light was on.
When I arrived at my dealership I asked him if he thought he should use his seatbelt. Then, uttering the first words we exchanged after confirming my destination, he said «dude, why?» in a tone of complete contempt. When I went into the dealership to pick up my voucher, they took it out to him for me. I wish I’d thought to get his cab number before leaving.
I won’t make the mistake of using Union Cab again. Even if someone else is paying for it, the experience isn’t worth risking my life at the hands of a not all-​together driver.

Union Cab is a great company and we are happy to support the union. The drivers are almost always on time if you order ahead. Most drivers are very nice and polite. Debbie is a great dispatcher, we love to get her and they keep our address on record.
The airport is frustrating because it’s like a shark attack. They will fill a cab and shove it full with 6 fares.
We also got a rookie on the phone tonight when we tried to call a cab and he argued with me that my address didn’t exist, he had a very annoyed tone to his voice and he hung up on me when I asked if he could wait a moment to see if someone else in my party had ordered one. I was extremely upset that he just hung up.
Overall, we like the company. There are a few bad apples but not enough for the tree to be chopped down.

Since giving up my car, I’ve resorted to ordering a cab on bitterly cold days to go to work, and the occasion of going out for the night.
Generally every cab driver I get is super friendly, and makes some kinda of relateable small talk. And their rates aren’t too terrible. It’ll be about five to six dollars plus tips, for me to get to work. which is a mile away (yes I order a cab for only going a mile away when it’s below zero.) All in all, I haven’t used another cab service cause I’m sincerely pleased with union cab!

Union Cab is in general a punctual and professional cab company and my preferred taxi cab when needed, the order online function has also proven to be a serious convenience. Although I had previously experienced some issues with a particular driver, Paul from Union Cab did an amazing job reaching out and helping to rectify the issue, this was picture perfect customer service. Thanks Paul

Pretty reliable for a cab company, although definitely not the cheapest choice in Madison.
Their drivers are typically friendly and I’ve never had a bad one.
Their prices are always highest when I’ve compared similar routes between other local taxis.
I use them when I need a scheduled pickup, say if I’m going to the airport, because most of taxi companies don’t offer that.

I’ve taken a cab from Verona to the airport many times but my first time on Union cab will be my last. Driver purposely took much longer when I told him I wanted to take the cheaper route (not the faster but pricier route). I’ve taken both and I know the average costs. If he didn’t ask me at all and took the more expensive route, I would’ve been fine. But, don’t ask me and then take your sweet time to run up the meter. Plus, I loaded and unloaded my luggage myself.
In the end, I paid more than the faster, more expensive route.

I just moved to Madison and called Union for my first fare. I called on a Friday afternoon and scheduled a 7:45 pickup from my place on the west side. The cab was 25 minutes late. The cabbie consoled me by saying they were late because of the Wisconsin football game that started at 11am. Was this some kind of a surprise to their management? Did they not know that 50,000 people would flood the city? As we all know: you can never trust a cab company to deliver on time and Union is no exception.

Good service. I’ve used appointments, shortnotice and airport cabs. Drivers usually know their way around, I’ve never caught them intentionally taking the long way to run the meter.
They send an interactive text (or call you) on arrival. Some cabbies have been driving decades, lots of stories. One called himself a local historian on wheels. I found it interesting he said the checkers and name come from when there was one cab co. and it was a union.
Deffinately reccomend splitting a cab, especially at the airport. It really saves money.
Average fares; they take credit card. Also, cabbies like tips.
Clean cabs; the new priuses are quiet but not as roomy as vans or Crown vics. Splitting one is probably a bad idea unless by yourself.
What else is there. They show up sooner than the competition, probably why I prefer them. Your milage may vary (ha). No Andy Kaufman sighting yet, I’ll update if I spot him.

Always on time, great service, clean green cars, and they are a co-​op! I only use Union Cab, and have never been disappointed. They are super flexible, and I can order cabs online and on my phone.

I live in Texas and my wife took a business trip to Verona. She realized she left something very important at home, so I contacted a business in Madison to purchase it for her. I contacted Union Cab for their courier service to get her item to the hotel. While I had some difficulty using their web site to place my order, Robert helped me get things done over the phone.
He also gave me a follow-​up call to let me know that everything is processed and my package should be delivered on time. I appreciate all the trouble he went through to help me take care of this problem. He also let me know that he’d be working with his IT resources to make sure the web site works correctly in the future.

Needed a last minute ride to the airport and used Union Cab’s web reservation system for an early morning pickup.
Last evening I asked for a 5:40 am pickup and gave credit card info. Immediately got confirmation with web link to follow status of the order
At 5:39 the next morning the cab arrived and I was at the airport 26 minutes later. Driver and car very pleasant and professional.
I was impressed with the efficiency of their reservation and receipt process and I appreciate the fact that they are a workers cooperative but what matters most to me is that they performed as promised. I will plan on using them for any future cab needs in Madison

When Green cab said it would take an hour to get a cab it took Union cab less then 5 minutes!!! GARY, ANDY & NICK are the greatest!
Had a girls weekend night out and they got us everywhere we needed to go in a timely fashion! The only issue we had was I told them 45 minutes they showed up with 10 minutes. Dispatch was a bit slow/​rude. I would still recommend them, but be very clear and ask them to repeat themselves!

The online cab ordering/​payment system makes calling a cab such a breeze. You can order in advanced (at least one hour ahead of time), or you can ask for a cab to be sent as soon as one is available. The online system also allows you to track your cab (once it has been assigned to you) and gives you an estimated time of arrival (fabulous!).
Side note: I noticed that calling the number they have listed on their website is a huge pain in the ass and the hold time is always longer than their estimate. As such, I really appreciate the new ordering system because it allows me to bypass the wait time on the phone and to avoid speaking to operators who sometimes have trouble understanding what I am asking for.
When the cab arrives at your address, a text is sent to your phone and you are able to communicate with the driver via text (in case of delay/​change of plans, etc.).
Also, since you enter your credit card number into the online ordering system, once you get to your destination and are ready to ‘pay’ for the ride, all you have to do is sign a piece of paper and write in the amount of tip you want to leave, and everything is set. There is no need to pull out your wallet and risk leaving it in the cab or dropping it on the street!
Thumbs up, Union Cab! I’m in love with all this technology!
PS. If you get cab #59, you are in for a treat. The driver is a real sweetheart and a great conversationalist. Ask him for advice on which airlines to take and you’ll get a lot of good tips and tricks. :)

Back for the birth of a super sweet grandbaby, I was hesitant to use the old family car at my disposal when the temps sunk to below –17…
I took Union cabs yesterday, going to the hospital at 1pm and returning home at 4:30pm and both were excellent.
Every driver I have encountered has been great!
I can prepay online, or can pay at the time of service.
Union is the cab for me whenever I am in Madison (which on the next trip will be warmer by choice)…

Look, the kid was called saying a folder was left behind.
Got in touch with the company and said when we’d get by.
Got to the location and no one knew of what we were talking about.
Took our names, called some drivers, reps and then appeared with a Lost & Found bucket. While we were digging no hat nor folder could be found but a guy emerges with the IPod Touch and it has a name and info wrapped around it.
WTH!
Me: That can’t be ours
Me: Did you know you lost this?
Kid: umm, no
Me: What? that’s it — no more usage outside the house.
Me to Man: Wow. Thank you sir. I seriously didn’t think it belonged to us.
Guy: Well, sorry we don’t have your book or hat maybe it’s elsewhere?
My thoughts: I’m glad these folks have a lost and found process in play that is upheld by their employees. If something isn’t claimed in X days then the driver that finds it gets to call dibs first. I think this policy brings about honesty because the driver labeled it correctly and laid claim to it if it wasn’t picked up.
I use them during the school year and Metro on an account but when it’s all said and done — I appreciated this. After going to Madison to look for the missing items we were called about and seeing how it was handled — I became a fan of Union Cab.
When you need a union cab, call 242‑2000. 242−2000…Unionnnnnnn Cabbb! I was singing that for those of us familiar with the commercial jingle.

The Saturday before Halloween is apparently not something the good folks of Madison, Wisconsin take lightly. #Freakfest
I found myself in town visiting friends who live in the Madison-​metro area and make it a point to celebrate the State street festivities every year. They live about 5 or so miles from the actual fest and because drinking and driving is never in style, they’d gone ahead and arranged a day in advance for 2 cabs to come pick our group of 7 up at their place of residence at 8:45pm.
Now, this was my virgin visit to Madison at Halloween time so I wasn’t quite sure what to expect, though I can’t say I wasn’t warned. I knew streets would be closed down and blocked off and this wouldn’t be your typical Madison experience, but without seeing the Mad city madness first-​hand, it was hard to anticipate just what we were up against when it came to our group versus on-​time transportation on this hallowed eve.
Union Cab did miss the mark as far as sending the two cabs that we’d ordered more than a day in advance to arrive at 8:45pm. The first cab arrived at 9pm to pick up the first half of our group off at the fest, but when the first group arrived at said bar and realized that the second group had still not been picked up, they asked if that cab could go back and get us, ya know, since there was supposed to have been another cab there 30 minutes earlier anyway. But the driver said they were unable to locate the second cab and that it was against the rules to come back and pick up the second group who were still waiting since they were not the assigned cab. Makes very little sense, but at the same time is sort of understandable on such a crazy eve, but the reservation should’ve counted for something.
When we (the second group still at the house) tried calling Union, all we got were busy signals being that it’s one of Madison’s busiest cab nights of the year. So naturally, we did the only thing we could… crack open another beer and wait and chug and wait and chug and wait. It was just before 10pm when our cab finally arrived. The driver was super fun, quirky and costumed for the holiday and quickly made us forget about how Union had failed to provide us with transportation until over an hour after the previously scheduled and agreed upon time.
Also worth noting, because it won Union back a lot of stars that would otherwise have been missing given the tardiness, is how immaculate the shiny, gleaming Toyota Prius cab was. It smelled divine, and not overpowering or like it had something to cover up. And –get this– it had cloth seats. CLOTH SEATS. It didn’t smell like sh*t. ZERO crumbs. Sans stains. Not even a whiff of urine or vomit. Where the hell was I? Bizarro World, surely.
So, while I don’t know that I’d trust Union as my chariot on a big day where I needed to be somewhere in a timely manner (ala the airport), they were plenty fine for a casual booze-​bender and the amenities (no puke stains or pee smells) made the ride a pretty enjoyable one.