P&P Service Center, Inc.

I asked P and P Service Center come to the house this morning to evaluate my furnace and thermostat. They were very professional and courteous and informed me that the thermostat would need to replaced for a reasonable charge. They evaluated the furnace and told me that the furnace was in good shape. This was after another company (Lanz) told me that I needed a $ 2500 furnace bc it was cracked and malfunctioning. Thank God for honest companies like P and P Service Center! I am grateful for your integrity!

I am writing a review about outstanding service from Daren at P&P Heating and Cooling Service, Mahomet, Illinois. We have an American Standard furnace that is 9 years old (originally installed by a different, now-​defunct heating company). I became suspicious of the aging inducer motor as it was loud and, suddenly one cold day, we were no longer getting heat and the red-​green LED indicator lights on the furnace were flashing a code for service. For HVAC service, there are many providers in our area, but we went with one based on a recommendation of a family we know – we chose to try P&P Heating and Cooling Service. Scheduling was easy with great help from office manager, Stephanie, and we met Daren as he arrived, right on time, to help us out. Within a few minutes, he confirmed the diagnosis of a bad inducer and left to get one from his warehouse. A few minutes later, Daren called me and told me great news: he had the exact motor needed for my furnace (so we didn’t have to wait for an ordered motor) and, in the meantime, he contacted American Standard directly for us and had the new motor covered under our American Standard warranty! He went above-​and-​beyond, in our minds, by doing this for us.
I sincerely feel that Daren treated us with the same honest care – including checking the warranty coverage – that he would provide for himself or his own family. We are extremely pleased with our first experience with P&P, and will call on them for our service needs going forward. One day, all of us homeowners will be in need of service, and it is then that the value of a reliable and honest local provider becomes crucial. Our family has found that with Daren from P&P Heating and Cooling.

I can’t say enough good things about this business. I’ve had them take care of my furnace, air conditioner and even a lint problem with my dryer. Every time I’ve had excellent service, reasonable pricing and that extra touch. Once in the middle of winter when my heat went out on a Sunday, I thought I would have to leave my house, but someone came out within a couple of hours and temporarily fixed my heat until they could get a new part on Monday. He also left me with a space heater in case there was a problem before he could get back. And he apologized for taking two hours to get to me… on a Sunday! I couldn’t believe he even showed up, let alone provide such great treatment. I highly, highly recommend this business.