Century 21 Mammoth Realty

Renters (and even Buyers) BEWARE. Paw Mowatt and Larry McKee are scam artists and deadbeat landlords. I’ve had the pleasure of renting two properties from them over the last couple of years.
We previously rented a condo from them with a few safety issues that were never addressed. After a lot of run around, we ended up just dealing with the issues not being repaired. After our lease was coming up for renewal, Pam wrote that we would have to leave the condo because the owner decided put it up for sale. (Over three months later the condo is still not listed for sale. The owner didn’t have the money to make some upgrades while we were there so no remodeling is being done either.) Coincidentally she had a home available for rent if we wanted to see it first.
We were reluctant to continue to do business with them given the issues but with winter fast approaching and a lack of available properties we didn’t really have an alternative option. We ended up moving into a home at 154 Pinehurst. It definitely needed cleaning and repairs but we had no idea how much work the home needed until we actually moved in.
A week after moving in, both Larry and Pam did a walk through of the home and agreed to what needed to be fixed.
— Home was not cleaned to a professional level.
— Gaps in the doors to the outside and garage meaning no weather sealing. All the exterior doors need new thresholds and weather stripping installed. The screens are not sealed so bugs get in. This made the home unreasonable to keep warm once the cold weather arrived.
— Due to the lack of sealing, even with best efforts to use minimal electric heat our electric bill was extremely high for two people.
— Upstairs bathroom has a mold problem that wasn’t disclosed to us in advance. We thought it was just dirty. When the cleaning company came back in to clean, the owner pointed out that it was not dirty but actually black mold that Pam already knew about and said she was going to have it re-​grouted. Disgusting. I’ve never experienced a home with mold so that is beyond filthy to me and a major health concern!
— Variety of other small handyman things: Door knobs and towel racks falling off the walls, chimney hasn’t been cleaned in recent years, kitchen faucet broken, light fixtures broken/​missing light bulbs, green paint splatters on many of the fixtures, floors /​counters, non-​water resistant paint was used in the bathrooms so any water use or steam from the shower leaves water stains on the walls and bubbles on the ceiling, vermin living and running around in the crawl space and walls, water pipes not insulated so water has to run for almost five minutes until the hot water comes through. What a waste for a drought state!
As noted above, Pam and Larry agreed to the repair list, even in writing. So we tolerated these issues for a bit waiting for the contractors to be scheduled. After over a month went by since moving in, we started to get a bit more annoyed that nothing was addressed. The weather was getting very cold and we couldn’t use the main bathroom. After calls and emails to them, they said that they weren’t able to get in touch with their contractors. The contractors we personally were in touch with said they discussed these items with Pam yet Pam denies ever having spoken to them! Her response to a couple of our emails raising these concerns was «If we didn’t like it and weren’t happy with the home, we could give our 30 day notice to move out.» Nice people, right?
It all slowly began to fall into place on how they scammed us. They saw $$$ and got us into a rental that probably should be on the market for much less given all the repairs that it needs and it not really being ready for winter living. Even though they promised in writing a resolution they continued to sit and not do anything about it. They expected that we would not move again, 30 days after moving in during the month of November /​December in the midst of winter snowstorms and holiday season. But in fact we did just that. We finally lucked out on a great place to move into. The comfort and health concerns are way too important to just accept less. I cannot even begin to convey how disgusting it feels to have mold in your bathroom!
I will upload some snippets of our emails with them so you can see what terrible business people they are and how they communicate. We are professionals in our mid-​30s with excellent incomes and neither of us have ever had such an experience with a landlord in our ~20 years of rental history.
Renters BEWARE and Buyers… also beware. Potential future 154 Pinehurst tenants beware. Do a ton of due diligence if you decide to rent or buy from Century 21. Just because it is in writing doesn’t mean they will honor it. We have started talks with a lawyer to potentially take legal action against them. (There is not enough room here to write the full list of concerns. It is just that bad.)