Surefoot

I am a repeat boot buyer as well as a SoCal ski patroller and 55 skiing years. Basically told by the store manager (Todd Koenig) that the company would not honor their warranty («If for any reason… dissatisfied…repair or replace… no expense to you»). Further, I contacted the corporate President (Mr. Robert J. Shay), all I got was double talk (I know as much as he does about life of boots).
Did I say I was a repeat customer (Deer valley fitted my first pair after about 12 visits).
The company has a business model which preys on visiting tourists: painful boots… visit surefoot… pay big $ and lot of pain for new boots/​initial fitting… suffer…return to shop within a day… repeat 1x… then fly home with still painful boots as usually on vacation w/​o chance to pursue like I did.
Also, the staff are arrogant ski bums… hardly professional.
Probably will have to sue them to get $ back, maybe even a class action!
Avoid these guys like the plague and try and get a local shop close to where you live.

If you ski a good amount of days a year and you’re tired of uncomfortable boots do yourself a favor and check out Surefoot. I had always heard that this place is for poor skiers who want cushy comfortable boots but don’t require performance. Don’t believe the hype! I am an avid skier and have suffered the pain of terrible fitting boots for years. I needed a high performance, stiff, performance boot and always assumed that tight, poor fitting boots were a necessary evil to get the performance I needed. I met with Todd and his staff and decide to bit the bullet and pay the very price that is required at Surefoot. The staff and I discussed my skiing style and my need for very high performance boots. They set me up with a great pair of Lange boots and after an hour I was on my way. I have been back no less than 3 or 4 times to modify and make adjustments to my boots after the initial fitting. Some of the modifications were minimal and easy, but some required some serious effort. The guys didn’t flinch and gladly make adjustments and get me out of the shop in minutes. After 3 or 4 fittings am skiing more confidently than ever. I have never been able to ski more than a couple of runs before unbuckling my boots. I had to stop in the lodge a couple of times a day just to take off my boots and let my feet get some blood. After skiing my Surefoot boots in groomers, crud, powder and every condition imaginable I couldn’t be happier. I wear my boot s all day with no pain or discomfort. Even more, I am charging harder than ever and can’t believe the different a proper fitting pair of boots can make. These guys are the real deal! Super stoked on my boots and the performance I am getting on the mountain. Yes, the price is STEEP but soooo worth it. Thank you boys!

It was zero degrees over New Years 2015 week my feet were so cold that they actually when numb. I had my Surefoot boots for over ten years and somehow I developed a blister from the rubbing on the liner.
Not only were the guys on top of fixing the liner and remove the rubbing, when I purchase new boot heaters, they had the heaters ready 90 minutes.
All other shops who tried to sell me the $ 300 plus said it was impossible to do… the three shops I went to told me I had to pick up my boots after 8 am, no exceptions… something that was unacceptable due to Mammoth’s early ups that weekend starting at 7:30 am.
After I drop off my boots, went the hot tub, the staff was so service oriented that I did not even have to come into the store to get them. They offered to bring them to the curb, to my car and kindly thanked me for the business.
I wholeheartedly recommend Surefoot Mammoth for their care, expertise and over awesome customer service.

I purchased a pair of Lange ski boots with custom orthotics and foam injected liners from Surefoot. Initially, there was a pretty uncomfortable pressure on the front of my ankle. They told me that I shouldn’t be miserable, but to ski it a few times to see if it sorted itself out before getting work done on it. It just got better each time I skied, and now I have the best fitting pair of boots I’ve ever had! They fit like a glove, my feet are unbeilievably happy, and I’m a fan! For years I’ve had to unbuckle my boots while on the lift, as my feet would fall asleep and feel very cold even with boot warmers installed. I just chalked it up to poor circulation in my feet. I can’t believe how great these boots fit. I bought them in the Fall during their «locals sale», so the price was fair and for the amount of comfort i get, worth every penny!

Check that $$$$ price tag. But don’t let that make your decision. If you’re a high-​end skier and you want good comfort and service, you came to the right place.
My ski fanatic friend guided me here when I got into skiing. The wise monk told me that a good boot is the most important piece of equipment I can buy. I dropped a few hundred dollars here for a stock boot, liner, and custom orthotic, and I’ve been reasonable satisfied so far. I say «reasonably» because I have to remember that hole in my wallet.
+Excellent service. Period. They will do what it takes to fit your foot. I’ve had them adjust the boot (mostly heat punches) probably 3 – 5 times at no extra cost.
They will always at least recommend the custom orthotic, because that’s what makes them special, but it also allows you to go back for adjustments w/​no problem. Think of it like an insurance policy
+National Chain. I bought boots in Mammoth, and I’ve had them adjusted at no charge in Los Angeles a couple times.
+They make & sell the best. If you want the best, you’ll probably be getting a custom liner and orthotic here. If you have a weird foot, this is awesome.
–Some (most?) locations closed in the off-​season
–Can get busy during ski season
–Cost. Yea.
–I’ve had to diagnose a couple of my own issues (which I thought their foot scans would figure out). I have a leg length discrepancy and the boot they selected for me wasn’t quite right. We’ve mostly squared it away via adjustments, but it took longer than I would have liked.
Last words of advice: It can take several (up to 20) days of skiing for things to really sock in. The liner has to adapt to your foot, too!

I went in here while I was in the Village not intending to buy anything. I had never been in the store before so I wanted to check it out. As soon as I walk in, I was greeted by a friendly employee. Beware this is one of the more high-​end ski retailers in Mammoth. I get it though that in a resort town right in the village the prices are going to be pretty high. Overall, I would return. Surefoot seems like a pretty good choice for all you skiers!

Since writing a poor review and reaching out to Surefoot, they got back to me and offered to help anyway possible. The problem isn’t solved 100% but they say I’ll be all set up and fixed for next season (they were out of the right size boots to help me this season). I will update in the fall when the new boots are on my feet, but for now I am thankful for their help and look forward to a new beginning.

My wife had boot fitting issues from Day 1: a few years ago. I don’t know which was worse, her foot pain or hearing her complain day after day after… need I go on? Each Mammoth trip (we are talking several times), she spent money at several local Mammoth ski shops for boot modifications, blah, blah, blah; the fit was not quite right. During this grueling experience we did visit the Mammoth Lakes Surefoot store. The product sounded perfect for her needs until we realized the price tag… yikes! We walked out. Truth be told the price quoted was their top of the line product with all the bells and whistles. Her feet were not evaluated at the time.

So at the start of this season we were in Park City and guess what… her feet hurt! What a surprise… here we go again… UGH. She said «the hell with it!» and went to the local Surefoot store and dropped the bucks for a Surefoot footbed orthodics; not the injection mold product. Prior to her new fitting, the technician inspected her boots and noted the «custom» aftermarket footbed had been improperly installed in her boots: wrong application and size (installed by an un-​named Mammoth ski shop). After an hour or so, the Surefoot tech fixed the issue and reminded her that in the future, minor tuning may be required and ANY Surefoot store may perform the adjustments free… great policy!
As time would tell, she felt some discomfort in one boot while in Mammoth this week. She visited the Mammoth Surefoot store and the technician kept the boot overnight. The next day she tested the boot and the pain was GONE! Yea!!!
Bottom line is that Surefoot stands by their product and workmanship; and the customer service is excellent. In retrospect, it would have been wiser to spend the bucks on a quality product instead of piecemealing a solution to cure her ski boot discomfort. When my boots no longer work for me, I’ll be fitted with a Surefoot product.

I wear orthotics in my running shoes and yet blanked on the idea I might need something for skiing! 2 days of pain where I could only do 3 runs and after 45 minutes the guys at Surefoot cured all my ails!
I went in with a vague description of what I have at home for running and they knew what I was talking about and used the technical terms that were lost at the back of my brain. Although they were busy, they were able to get to me and get the new insoles done in less than 45 minutes. I also got good boot sizing advice since I had sized up (unnecessarily) due to foot pain. They let me know I could come back for a «tweak» after skiing if I needed anything but it was perfect the first time. We’ll worth the money if you ask me!

My wife says I have Hobbit feet, wide and thick, and I had come to accept that wrapping my feet in moleskin and losing a toe nail was the sacrifice I had to pay each ski season. Mind you I had spent good money at Footloose in town and had dismal results after multiple adjustments.
For Christmas this year, my wife gave me new boots at Surefoot. It was definitely an enjoyable experience. After having my foot measured by computer, the manager Todd, walked me through my options. Due to my width, I was limited to 3 different boots. I liked the fact that Todd wasn’t trying to push me into the most expensive boot. In fact, it was the opposite. He said that the lowest priced boot was all that I needed. I chose the Lange boot with Surefoot’s custom orthotic and foam liner.
Maybe it’s wishful thinking that I will get more Powder days in this season, so I added in a boot heater. Again, they actually pushed the middle priced heater instead of the most expensive.
After selecting my boots, Todd stretched them a little more. They then had the custom liners made by running foam in and round your feet while I pulled my body down. You could feel the foam create a ton of pressure on my feet while it hardened.
After I went and got lunch for an hour down the way, the boots were finally ready to go skiing on. They warned me in advance that it might need some minor tweaks and encouraged me to bring them back in after I had skied on them. Evidently, they have a lifetime guarantee where you can bring them to any Surefoot and get adjustments for the life of the boot. I pretty only ski at Big Bear and Mammoth and there isn’t one in Big Bear so I need to get them perfect while on this trip.
I came back in another time and had them thin out the bottom of the orthotic and stretch my boots a little more.
Finally, after all of the adjustments, I can honestly say they are the best boots I have ever owned. No hot spots, no more moleskin, and the perfect stiffness that I wanted. It wasn’t cheap… all in with the boot heaters and tax it was about $ 1500, but for me it was totally worth it. I would recommend Surefoot to anyone who has trouble fitting ski boots.

these guys have the worst customer service. I dropped good coin on boots and helmet. i had one small issue and they literally laughed at me. Manager was out. never got a call back. how do business survive like this?