L & S Maid Service, LLC

I purchased a move out cleaning from living social. We have tried to contact them multiple times. Now their voice mail is full and we have never heard back. Living social refunded us our money. Don’t waste your time with this terrible company!

Really bad service. Lori boasts about her current customers and says she doesn’t need to honor people who got from groupon. Then why sign up for business there. Hope her current customers realize how unprofessional and unreliable L & S services are. Its just irresponsible making people pay for services they can’t get.

Tom, it’s interesting that Lori told you she doesn’t make money from this. After I got on her for cursing my mom out, she told me she makes millions from her business. I bought the deal for my mom as a gift. I felt so bad because all it resulted in was this Lori person failing to show up to do the job, lying by saying she did show up, cursing out my mom, and getting in a back and forth with me on her Facebook page where she threatened to post our phone number and sue us.
Whether she’s rich or broke, it’s clear that she’s unprofessional. I don’t get why Living Social and Groupon continue to work with her. She’s like the Amy’s Baking Company of cleaning.

This was absolutely the worst cleaning service I’ve ever had. I never had to change my work schedule so much just for a cleaning! They canceled on me one day which was so inconvenient because I had to wake up at 4 am and work extra hours that week just so I can make sure I was at home on time. The next time I got up early for work and got off early because they said they would be there in 30 minutes and they were one hour and 30 minutes late because the owner gave them the wrong address. And then I requested that several areas in my house needed cleaning and they didn’t even complete the cleaning! One of my bathrooms was still in the same condition! And there was still trash on the floor. Dirty rags were also left in one of the bathrooms. Then I told Lori how disappointed I was with the whole entire experience and she gave me such a rude and unprofessional voicemail. I will never use this again! Lori is so RUDE!!! I would give this rating a 0 but there isn’t any option. The best service I got from groupon was J & E cleaning services! They cleaned my entire house and went an extra hour over (even though I told them it was ok that they did not finish) and didn’t charge me any extra! So please everyone call them!

I had to take time off work so my I could let L & S Maid Service into me and my GF’s house. And then supposedly their «van broke down». Then my GF rescheduled and this time she took time off work and they came 2 hours late because they went to the «wrong address». Then when my GF wrote a review about them on Unilocal this is what the owner emailed to us.
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to me
10 minutes ago
Details
And once again all the Unilocal reviews are cheap people like yourself that do not buy the right package. So I really laugh at them. so you have a great day. I do this groupon to help people if you think I make money of you all your dead wrong.
I have recurring customers that have been with us for years. You have a great day. next time read your email and read the deal before you buy it!!»
As a owner of a company you should welcome criticism and improve yourself. Not belittle people because your service was so bad. Thank you for wasting our time. Stay AWAY from this place.

DO NOT WASTE YOUR MONEY. I purchased a Move Out Special through Groupon. Lori refused to allow her team to clean because there were still items in the house. I had explained in an email that my house would not be empty but I wanted a complete cleaning job because it is going on the market to sell. She agreed to return. I again let her know that there was furniture in the house. She only needed to do minimal tasks because I had to do most of the cleaning myself because she didn’t do it the first time. She yelled at me that she can’t clean with furniture in a house. Very rude! Very unprofessional. I can’t believe she calls herself a business owner!

I agree with everything that has been stated on all the other reviews.
The two women that came to my house did nothing but make more work for me… The worse use of $ 99 I have ever spent… I honestly think my home was dirtier due to the fact that one of them swept dirt from my laundry room into my vanity/​closet area (brand new carpet) and they «cleaned» with their dirty rags and brushes (even after asking them to use my items), on top of that it was raining out and they never removed their shoes… so disappointed… I took a few hours off of work… I thought I’d have a break from cleaning this weekend… NOPE!
Additionally, good old fashioned H2O was not used at any point… They were in and out in less than 45 min… So lame… Do not use this company.

I wish I saw these reviews before I used this company. It’s terrible. They do not clean. It’s like a family runs it and the mom does the emails. She cannot spell well and her writing is terrible. They «cleaned» my place. There was lots of dust. Nothing looked clean. Terrible. No ownership of their poor work. They said they did their best. I cleaned it myself. Do not use!

I didn’t have any problems with customer service. In fact, I thought Lori (owner) and the two girls with her were really sweet and kind. However, they have no idea how to clean. My house just wasn’t clean — at all — after they left. It wasn’t a matter of ‘not being good enough’, it was just not clean. Dust everywhere… floors didn’t look mopped… sinks still dirty… It was kind of shocking.

Very subpar cleaning. First when they walked in one of the ladies said that they don’t pick anything up off the floor because I’m a Groupon customer. I don’t know why I wasn’t informed before. I had to scramble to pick up my kids toys off the floor. They didn’t clean the toilets. They claimed they mopped my kitchen floor but they didn’t because it wasn’t wet. My kitchen was clean and all I had was one pot in the sink yet they didn’t even wash it? All they did in the kitchen was to clean the microwave and wipe my already clean counters. When I commented about my bathroom mirror not being clean enough she snapped at me. The basement wasn’t vacuumed well. When I commented the girl seemed confused as to why but she didn’t notice her vacuum was full and needed to be emptied. She thought my tub was clogged so didn’t finish cleaning it when all she had to do was twist the plug. I don’t think they even stayed the whole 1.5 hours. They seemed rushed. Not recommended.