U-Haul at Sudley Rd

Renting a trailer isn’t something I look forward to doing, I mean who likes to move, really?
This was my 2^nd experience here and I found the staff to be helpful and professional.
James reserved a 5 X 8 trailer which I picked up on a Saturday morning.
I wanted to check the interior just to make sure it was all clean inside.
Low and behold… the door wouldn’t close all the way.
The Rep tried to slam it shut a couple of time and then called over his partner who also
tried to slam it shut a couple of times and they finally agreed… the door would NOT shut.
They gave me another 5 X 8 trailer…

Terrible Service!
Walked in first thing in the morning to get a truck and was not sure about the right size truck needed for the move. The Manager/​owner was very rude and did not even bother to help me get the right truck. So I ended up getting something way bigger than what the job required. He was not courteous or helpful one bit. I have rented trucks from here in the past, and all the other employees that work there have been very helpful each and every time. His employees need to may be teach him how to provide good customer service. As the Manager/​owner has none of those qualifications. The truck he had given me broke down because of a bad battery and I had to get a jump from another truck to get the one started. When I returned the truck I had addressed the issue and still he did not give a damn about it. He was only focused on collecting the payment.
I run a business myself and its not about money, its about how you take care of customers in order for them to return back and do business over and over. May be the owner or manager whoever he is, is in the wrong business. Good luck!

I have rented trucks from this location several times. They are always professional and deliver on what the promise. I was also allowed (although unofficially) to return my truck after hours. I will definitely use the again if the need arises.

BLUF: Worst experience.
I reserved a 4×8 trailer to pick up some flooring from a place in Chantilly. The reservation process was smooth, but the trailer was rusted and rickety looking.
When we got to the place and loaded it the driver side tire went flat. We called U-​Haul and they said to make a request for a tow online. The website was difficult to navigate via my phone so I called. Customer service was fine and they said the tow truck would be there in 45 minutes.
The tow company sent a guy in an SUV to fix it. The wheel he brought didn’t fit so he went to a Uhaul in Chantilly to get a wheel off of another trailer. That wheel didn’t fit either. I called U-​Haul Manassas and they told me to take the trailer to Chantilly. How was I supposed to do that? There was no tow truck! You can’t drive a trailer with a flat tire on the freeway. The sales rep in Manassas was a completely incompetent.
The tow guy finally had to bang the tire into place (2 hours later). All in all the experience was horrible. Horrible sales reps at U-​Haul and malfunctioning equipment.

I was a little irritated with the front desk guy. I went online to make reservations and decided to pop into the store to ensure they would have a 20′ truck ready for me at the time and date requested. I was informed that there were no guarantees. I informed the front desk guy that I had movers coming to pack the truck so I need confirmation. He said the only thing he could tell me was that there would be a truck available, but I may have to drive as far as 20 miles out to pick it up, and he still couldn’t tell me what time the truck would be available. He went on to tell me how he doesn’t get home sometimes until midnight due to picking up trucks (yada yada yada). Although he didn’t make this suggestion, once I left the store and returned home I decided to go back online and change the pickup day to the day before. I can’t put the movers on hold, because U-​Haul doesn’t have their stuff together.

I am a little late writing this review because I rented the truck a few months ago but I had a good experience. I scheduled about a week ahead of time through the website and also ordered several packs of furniture pads. I ordered the 26 foot truck knowing that it would be overkill but did not want to have to worry with making two trips. It is also the same price as the 24 foot truck so why not? I arrived about 15 minutes after opening and had to wait for one person in front of me. By the time I had completed the paperwork, my truck was running and ready for me to drive off with the furniture pads in the back. Turn-​in was also easy. I pulled up in front of the store and one of the workers met me in the parking lot, did a quick inspection, and sent me inside to close out the paperwork. The only complaint is the age of the truck. Although everything functioned on the truck it was apparent this truck was well past its prime. I hope I do not have to move again anytime soon but if I do, I would not hesitate to use this U-​Haul location.