Prestige Auto Body

I recently bought a late model Mercedes that had quite a few dents and dings on several body panels, including a large dent on the hood. I was fully expecting to have to have the car painted at a cost of many thousands of dollars. I took the car to Prestige on the recommendation of my local Mercedes dealer. After meeting with Jim and showing him the damage, he quickly recognized that my car would be a good candidate for PDR (Paintless dent repair). I brought the car in soon after, and the work was completed in one day. I could not believe my eyes when I saw the car!!! It was absolutely FLAWLESS, without a trace of any of the dents. It literally looked BRAND NEW! I saved thousands of dollars, and I credit Jim for not trying to clean out my wallet, and recommending the best repair for my situation. I would return to Prestige in a heartbeat if I require any other body work. Believe me, you will not be disappointed! I have recommended this service and Prestige to all of my friends that need bodywork.
Tom W., Milford NH

Was quoted for work to repair my damaged vehicle. The person who did the estimate, Jim, was very prompt and courteous and answered all my questions and then gave me a full estimate report for cost and repair.
When I had the vehicle dropped off for the repair it was a simple and quick process and I was called back within a few days. I based my decision to use Prestige Auto Body off of the reviews I have seen across the web and here on Unilocal and the attention to detail and experience working on rare or exotic vehicles was reassuring.
What I received however when I was called to pick the vehicle up was anything but exemplary. There re-​assembly of body moldings and bumper on the vehicle had ¼ sized gaps in spots some spots, other parts of the vehicle exhibited impact marks as if pieces were hit or dropped. The vehicle’s original decals were removed for repair but never replaced upon delivery. When questioned they assured me that they would have them in ASAP though I never received a call.
One portion of the repair had overspray and you could clearly see that they had not painted the entire portion of the body completely, only down to a certain point and relied on the moulding to cover it up afterwards. Something that is noticeable even to the average person. There were excessive scratches and dings on the roof of the vehicle where workers I can only assume, placed tools causing the scratches.
On the plus side they did clean the vehicle’s inside well, vacuumed the carpets and collected what little items were in the vehicles trunk. The color match was also very well done. Unfortunately the work performed was not at 100% and needed further repair. A vehicle should not go in for repair and come back with more damage or issues.
This experience shocked me as the front of house was professional and attentive, they were using state of the art equipment and everything appeared to be organized and very clean. However what goes on behind the counter in the shop leaves a bit to be desired it would seem.

I saw the great reviews so I decided to go to Prestige to at least get an estimate since my body shop had marginal reviews. I walked in the door and after a few moments a gentleman asked if he could help me. I told him I was looking for an estimate. He asked if insurance would be paying or if I would. I told him that it would not be going through my insurance. He then asked if I would be paying to which I smiled and said if my insurance is not paying I guess I would… He then said the estimate would be $ 45. I replied that I thought estimates were free and I was visiting them because of their strong Unilocal reviews. He curtly replied that they charge for self pay estimates and will refund the fee after the work is done. I told him that I would not be getting an estimate and would be doing a review on Unilocal.He then explained that if they charge the fee they will get the business to which I said that is the precise reason not to charge. Customers do not want to be held hostage. I said thank you and walked out. The whole two minutes in the shop was unpleasant. Jim was definitely not a people person and I would stay away from that shop at all costs.