South Willow Animal Hospital

Not a fan. I actually used to volunteer here as a teen when Dr. Wilson and Dr. Feltz co-​owned and ran the practice together. Now Dr. Feltz has his own practice and Dr. Wilson sold South Willow Animal Hospital. Stupidly, I decided to keep coming here with my cats and it cost my kitty her life. My cat always had IBD, which caused a lot of issues and I spent a lot on her over the years. When she stopped eating and seemed listless I took her here to be examined, turns out she had an Upper Respiratory Infection which made sense as she had been sneezing. I was told she needed antibiotics and shortly after the tech came in and gave her an «antibiotic shot» without asking me first or consulting with me. I assumed they were giving her a shot of the meds to start her off and would send me home with medication to give her at home. No. They chose to give her Convenia, which is a antibiotic shot that lasts weeks and is supposed to be «more convenient». The issue is, my kitty was FINE with taking medications as she had been on them all her life so there was no reason to give her this shot.
On the way home she started screaming in her carrier, and vomited. Shortly after we arrived home she started seizing, turns out she had an allergic reaction to Convenia. There is no way to remove Convenia from a cats body once it is administered, and despite our best efforts she passed away after a few awful days. My cat died because the vet decided to use a unnecessary medication without asking me first, as I would have told them if they asked that I preferred an oral antibiotic that could be stopped at any time. She had a cold, and now she is dead. I was not made aware of the risks of Convenia, which is negligent considering the very real risk of what happened to my poor baby girl happening to other pets. It is a dangerous med, and vet administering it with such a cavalier attitude and no consultation with the owner is incredibly irresponsible. I cannot recommend any vet that would do that.

I had gone to this vet for 5 years. I trusted them completely for years until the change of ownership. Since then, it’s been a revolving door of vets. The front desk staff and vet technicians have always been great. The vets in the last 2 years have not been. The final straw came when I brought my cat in for a concern with her having difficulty eating. I was told on a Friday that she had extensive tooth decay and would need teeth removed. Blood work was completed that day.
My cat was scheduled 3 days later on Monday for dental surgery. My cat did not end up needing any teeth pulled nor did she have any teeth decay despite them completing the cleaning anyway. Why would one vet have such a drastically different opinion of my cats teeth? I suspect for financial reasons.
I was charged for blood work on Friday and more on Monday. I was told the vet that saw us Friday shouldn’t have done blood work and they wouldn’t refund me for the double tests (hundreds of dollars FYI). The medical director of the clinic had to become involved to attempt to rectify the issue and all she could say was the other vet didn’t follow their protocol. My cat actually had cancer I later learned. She had a biopsy and they suspected it was an aggressive cancer. The pathology would take 2 – 3 days to come back. The vet that did the biopsy was going away on vacation and said I’d have to wait almost 2 weeks for her to return and give me the results. She said she didn’t want the first vet to work with me again given then double testing and charging issue. I said I didn’t care and I wanted to know ASAP. Well my cat ended up having a high grade terminal cancer. This wasn’t a situation where waiting would be warranted and the fact that they expected me to wait was very inconsiderate and unprofessional. After spending almost $ 2,000 between the double tests, cleaning, and biopsy I found an oncologist to help treat my cat. I’ll never go to this veterinary clinic EVER again.

Let me start by saying I’ve been using this facility for many years for both my dogs. Once the new Vet took over it’s only been going down hill from there.
It’s all about making revenue for them and not actually taking care of your pet.
Example: I brought my dogs in for a basic exam and needed/​require shots. Next thing I know, they where trying to give both my dogs shots which were not needed/​required, gave my one dog who has a deep ear infection a topical cleaning solution (which my wife has already been doing for months) and try to pass off a bill for more than $ 1000. Once done, they Vet said both dogs will need a follow up booster shot in two weeks. We scheduled a time/​date and came in for the booster shot, at that time they tried to push through and have me sign a payment for another $ 75 per dog for an exam along with the $ 75 booster shot per. I was so frustrated with the decietful scam they where trying to pull, I walked out of this Vet clinac.
Due to the poor Dr. diagnoist and the fincail scam, I will never retirn to this Vet nor would I recommend anyone to go there. If you do go, open up your wallets and expect poor diagnoist of you pet.
Update: the misdiagnosed of one of my dogs cost him his life. There wasn’t an ear infection. My dog had a tumor growing in the back of his jaw. By time I found out what the problem was by another vet, it was too late to save his life.

The vet Jessica Neveu has no bed side manor… this was a vet I had used in the past and when my cat got sick who is 11 yrs old I took him back… they did bad xrays with a bad diagnosis… they didn’t even do lab work to rule things out… She talks in big words and when I would ask for clarification it was like I was stupid… went to pick up my records today and was told it would take 2 hours for the xrays to be put on disk when I asked my new vet they laughed and said it takes 2 minutes, this vet told me that they would be ready in 2 hours they would call me when they were ready… I went in 1.5 hours later and they were already done. BUT NO ONE called me AND I had to ask for the print out of what the lab said about the x rays… DONT GO HERE or ask for a different Vet Ms. Neveu needs to realize something about her clients

Before I say anything, I want to mention that the «unrecommended review» was closer to my experience and I believe it should be counted toward their rating. That aside:
I had a terrible experience bringing my cat to this vet and had my records transferred to another clinic immediately after the visit. It was quite a few different things that made this visit terrible. Some of them I admit were variables on my end, and some on theirs. I wish they had half stars, because the desk staff and the tech were nice, but I believe policies hiding exorbitant pricing are wrong, and the vet I met with rubbed both my friend and I all sorts of wrong ways.
So the good:
Nice desk staff and tech
Got me in same day
… um, free leash?
The bad:
Prices are incredibly high for a lot of things
They won’t give quotes for radiology services, and they can’t even answer broad questions regarding their fee schedule over the phone
Vet was blaming, lecturing and condescending.
They seem more sales focused rather than focused on your pet
I brought my cat in to see the vet at their clinic to get wormed and address a breathing issue that he developed and had gotten worse over the previous 12 hours. I got a quote on some expected services like exam fee, x-​rays, and stool exam. Exam fee was under what I expected, stool exam seemed expensive, and they wouldn’t even answer questions regarding their radiology fee, which I thought was fishy, but because panicked, I went through with it.
The receptionist and vet tech were very nice, and I got into a room right away. Everything went well until the vet came in. She seemed knowledgeable enough, but hyper focused on nutrition and my cat’s weight. After she examined him, she said he had a heart murmur and he could be in kidney or heart failure, and the common cause is obesity. They kept labeling his breathing issues as «congestion», ignoring the research I did, and after they stated his lungs sounded fine. They then gave me a quote for $ 600.00. My friend accompanying me informed that their prices were astronomical and they were guilt baiting me. I got him de-​wormed and requested that my records get sent to another facility immediately.
I went to another vet, and after thoroughly examining him, he said my cat has a barely noticeable murmur, barely at a half out of 6. He informed me of everything that could be causing his breathing and behavioral changes, and said that I just need to keep bringing him for regular checkups to check his murmur. He gave me really helpful advice on how to get his weight down, and how to go about it. He even looked at the quote and said the procedures they wanted to get done didn’t even make sense, because the x-​ray fee wasn’t too far off from an ultrasound, and the ultrasound gives way more information!
I will never go back to this vet, and I implore those who are looking for a facility, to not go. Well, unless you have way too much money for unnecessary tests and you want to feel guilty for something that not only isn’t your fault, but where the claims aren’t even based in reality!

The most awful experience of my life! Full of misleading people looking to make you wait hours for help to in the end, give you only excuses and try to get every single dollar they can out of your pocket. I called asked for advice and came in waited 2 hours for the doctors because they are always understaffed and the doctor never once even came in the room. They were rude and didn’t care at all about my sweet little dog. Never again will they have my business

My cat (Charlie)became sick and I took him here and he saw Dr. Kelly Bowman. Unfortunately it was FIP. She was very straight forward and professional with me. I put him down shortly after finding out. We need to find out more about this 100% fatal disease. I’ve never heard of it before! The rest of the staff was just as compassionate and professional as Dr. Kelly Bowman with a nice and clean location. Although i did not like the whispering behind the door outside the exam room. They were more concerned with paying the bill upfront. RIP Charlie.