Canvas Home Store

Pretty much the same experience as others by the looks of it.
It’s overpriced but I’m not bothered about that really. they are free to charge what they want.
But yes, the staff definitely make you feel like they are doing you a favour by deigning to serve you. Short answers to every question.

ive purchased dinnerware from canvas before and i really want to like this store. the products are beautiful (except when furniture has a shipping surcharge of ~$ 200… that’s not so beautiful). the customer service is non-​existent, though. you enter the store and the salesperson who sits behind the desk doesn’t even look up to greet you. another salesperson is walking around the store (also ignoring your presence) but you didn’t know that he is a salesperson until you see him chitchatting with the guy behind the desk.

i can’t believe that i’m writing a bad review of canvas store! i’ve been obsessed with ochre for years, and have loved canvas’ things. but last month i ordered some glasses that turned out to be super different from their depiction on the website. i emailed them right away for the return label, then never heard back from them. 5 emails and multiple phone calls (and 2 ½ weeks) have resulted in no help or response at all. the fact that so many other people have had similar experiences makes me know that it’s not a fluke. i will also dispute it with my credit card, i guess. sad.

Canvas is a gem. Sustainable products that are actually fashionable is a hard find. I am a big fan of their dinner plates at Anthropologie. That is how I found the line, and I am happy I did!

I loved their website and the products there, so when they opened a store in NY, I went to check it out. The items are too expensive for what they are. When you see the items in person, the quality does not match the price. I will not go back there again.

I ordered a pillow from them but had to return it because the color was too dark. I expected to receive a store credit but heard nothing from them. After many weeks went by, I emailed asking about the status of my return. No reply. I emailed again. No reply. I called. The message went straight to voice mail. No return call. I called again. No return call. Next step will be to file a transaction dispute with my credit card. The customer service is abysmal and doesn’t even come close to matching the beautiful, high-​priced items. Very disappointed and irritated!

The products are beautiful. BUT — totally not functional (!) and the service is truly ridiculously poor. I have ordered product Canvas three separate times (I should have learned, but was drawn in by the beautiful imagery), and each time the product was more than 6 weeks overdue in shipping – on top of a 12 week lead time. When I would call to to enquire about status, I was openly lied to by the store staff, who would put the phone down (without muting or using the hold button), openly discuss the fact that the order process had not been started on their side (and this was sometimes 8 weeks after they took my money), and then come back to the phone and lie to me about the cause of the delay. No one ever, ever, (not once!) returned my repeated calls and emails. When the product finally arrived, it was the wrong leg combination with the table top, and the table was unsealed and covered in soot, (so much so that a washcloth came up black multiple times when I tried to wash it). I get it that it is reclaimed wood, and I’m even okay with that for a desk, but for a dining table intended for eating, the lack of thought and functional design was truly incredible.
I’m bummed because I would love to order from them again, but I just don’t think I can swallow the terrible lead times, poor service and lack of functional product design.

Canvas is a beautiful store. Full of beautiful products such as glassware, woven baskets and throws.
And despite the other reviews complaining about service, the day I visited I was greeted by a friendly staffer stocking shelves. She asked if I needed any help, pointed out a few items, and told me to yell if I needed help.
I didn’t make a purchase, because the prices were a bit much for me, but when I’m in the neighborhood I’d definitely stop back in to take a look around.

I placed an order for an Alpaca throw blanket from Canvas and had it in my hands two days later. So far so good! However, while the material was very soft and high quality, the color did not work with my sofa and I decided that I would send it back for a different color.
Ten days after confirming that Canvas received my return, I sent them an email asking about the status. After no response to my email, I called them (which was unanswered) and left a voicemail. After no response to that, I called them again, which was also unanswered. A week after that, I decided to file a transaction dispute (my first ever) with my credit card company. My credit card company immediately refunded my money and opened an investigation, which has since been closed.
I never ended up hearing back from Canvas so I don’t know what the deal was, but this was about four months ago. In closing, the product was good but the customer service was non-​existent.

Rude staff behind the counter. I went to ask her a question and was made to feel as if I were bothering her. The sales girl answered me with very curt responses, obviously had no interest in helping me. My shopping companion even commented on her rude behaviour after we left. Granted she was eating her lunch but still. If you need to eat your lunch on the sales floor you should be there to help customers.
My best advise is to go to the Chelsea store instead. They have a greater selection and the staff were really friendly and helpful.