Chili’s Grill & Bar

Saturday night at 9:30. Not real busy at all. All vacant tables in bar area (8 of them) are dirty and no one making an effort to clean them. A/​C is ALWAYS on and freezing regardless of outside temp. Service is ok but not great.

I love the staff here. The waiters aren’t 16 year old kids that don’t care about you. They genuinely care about your food and experience. The food is Chili’s food… It’s not gourmet but it’s good for a quick out to eat experience for family or friends. The queso is always a must-​have for me. I got the margarita chicken bowl today — a recent add on to the menu. It’s similar to a Chipotle bowl but the chicken tastes a bit better. It’s not rubbery like Chipotle is. I love the dressing they put on the bowl. It’s a little zingy and has a hint of lime. Great service. The same waitress always serves my family and has our order memorized now. We love this location.

This is the best chili’s around! Service is always fantastic and drinks are great. The only reason I’m not giving five stars is because of the food. I’ve ordered salads on several occasions and received brown, wilted, soggy lettuce. Get anything but a salad!

Great experience! Not busy at all and that’s cool. Manager came over to make sure all was good, very delightful man. Waitress was great left her a good tip.

Those pesky customers!
About a third of the way through our meal, the waitress started getting pushy about us paying out; she was obviously ending her shift and wanted us out of her hair. My wife and I wanted to enjoy a couple of drinks, so we paid out and moved to the bar, where I was told by the waitress there that «The Big Man» didn’t allow vaping («The Big Man» was actually standing on the other side of the bar and didn’t have the balls to tell me that himself).
The thing that struck me was that we were among the very few customers in the place on Valentine’s evening, and they were doing their best to run US off. I came away with the impression that the staff is, in general, kinda creeped out by older folks (I’m 52, my wife 50).
So, THESE pesky customers won’t be back.

My 7-​years-​old came out crying, and asked me to take him to the lady bathroom because the men’s is nasty, it made him puked. The place is all right, the food is as nice as Chilis go, but we’re crazy about the bathrooms. So i don’t think we’ll be back.

Ate here on 9÷6÷14 around 2pn. Food and service were great. However, I found it odd that the staff for that afternoon consisted of zero minorities. I contribute the sensitivity to my HR background, but am also aware that the lack of minorities is not due to availability in the local population.

The wait staff was amazing had 13 ppl at our table and she handled us great! Running drinks quick even with 8 thusty kids! HOW EVER. I got a burger and it had a strange crunch I took it apart and there was old crusty greese crumbs from the grill. ALOT of it. I returned it With a request of a different meal. They had me pay for the replacement. I didnt make a big deal bc I dont like even sending things back. I will just never return. That manager with the crew cut really isnt very good at his job. I have been going there since it opened not any more.

I took my family here last night and I must say it was AMAZING! The server was great and the manager spent time at our table and even helped the server bring out our food.

I’m not a big fan of chilis. They have however added enchiladas to the menu. They freaking rock. The bar tender on Tues night is a bad mofo she makes great margaritas. For a cheap dinner and quick bite I would go back, as long as enchiladas stay on the menu.

They need new management. We entered and none of the employees greeted us (they looked at us and continued on their break). So we grab a menu and sit for a couple minutes. They look at us then try to avoid looking. I was going to spend good money here (i was starving). But my moneys not going to this chilis. Have some respect for your customers, teach them to respect the customer. Was a joke. Will write corporate when i get home. 3:00pm ¹⁰⁄₂₈

nice safe — week drinks

Just another one of the chain gangs, but I always something I like.

Chili’s has good food and drinks. The Mansfield location needs to do something about the tables. We had received a couple of gift cards and stopped in for lunch. The hostess was pleasant and sat us at a window-​side table. My wife’s chair was filthy, as if it had been stored outside for 6 months. Unfortunately, we didn’t notice this until we had sat on the chair. The hostess quickly offered to replace the chair. As I moved to adjust my chair, I grabbed a handful of sticky stuff on the underside of my chair … the kind of buildup that occurs over time (and not just one spill — we’ve got 6 kids and we know the difference !) … uugghhh. Hmmmm, maybe this was just bad luck, so we asked to be moved to a booth. Again, the hostess and server were both VERY nice and accommodating.
The food arrived and we enjoyed the soup and Toasted California Club sandwich. I had the Spicy Sausage soup — great flavor — my wife had the enchilada soup — too cheesy.
At this point, we were both a little over-​sensitive to any indications of poor hygiene. We noticed that the tiled tabletop had food buildup in the grout. Major buildup that you could easily dig out with a fork. Hmmm, how does that not become a haven for bacterial growth? How does that get passed by Mansfield Health Inspectors?
BOTTOM-​LINE: we like Chili’s food, décor and service. The servers, hostess and manager all engaged us and were VERY nice. HOWEVER, this location needs a MAJOR cleaning of tables/​chairs and ESPECIALLY sanitize the table tops !! C’mon people, this is not an outdoor campground with picnic tables !

Quick response time from all employees at this store keep things moving quickly until we finally decide to slow down and enjoy our meal. The only problem is all the noise in any Chillis. There’s a fine line between silence and cacophany, but Chillis is definitely on the extreme side of the noise issue. Please install some sound deadening in the rafters.

I recommend this Chili’s in Mansfield, Texas. I have never had a bad experience at this location since they opened. Even with turnover the management does a great job of training the staff. Not to mention I had a better steak there than at a local steakhouse