The Children’s Academy

We enrolled our daughter at this childcare facility in January 2014 to hold a spot beginning in August 2014. We paid a $ 50 registration fee as well as a $ 200 deposit for first weeks tuition. Our daughter started at the school on 8÷18÷2014. On 8÷19÷2014, she sustained a head injury, which was documented by the facility. Due to the nature of the injury, and the fact it happened at only her second day at the facility, we decided to remove her as we feared for her safety. I emailed the director the evening of 8÷19÷2014 our intentions to remove her, and stopped by on 8÷20÷2014 to collect her belongings and sign the document removing her from the school. On 8÷27÷2014, our checking account was debited $ 420.00 by The Children’s Academy. I contacted the school, and was informed this was for two weeks tuition which was due as a result of withdrawing her early. I inquired as to why the $ 250 we paid in January was not applied, and she did not offer anything resembling a good explanation, only that it costs them money to hold a spot. We paid a total of $ 670 to The Children’s Academy for two days of tuition, which ultimately resulted in our 3 month old daughter sustaining a head injury. As a result of them refusing to refund any portion of the $ 670, I have filed a complaint with the Better Business Bureau. I would caution anyone considering this facility to reconsider based on our experience.

My daughter attends the campus in South Arlington and she loves it there and I love how well they take care of her and the other kids. Everyone there are friendly and they have many events going on each month that I love to attend to see my daughter enjoy herself with her friends.