Monogram Magic

We have used Monogram Magic for over 15 years for our business and personal items. They have never diappointed us. Yes, at times it takes longer to get certain items done, but they always let us know a timeframe, which I appreciate. You cannot walk in in November or December and expect to have your items done right away, that is a busy season for everyone. The ladies there are ALWAYS very nice and accomodating. They want to make sure that you are happy with the product, I appreciate their input. We have had silkscreening done there a few times but mostly it has been embroidery items. Most recently, our Godson and our daughters letterman jackets. We are VERY happy with the quality of their work and with their customer service.

Great Job! Thank You so much for making my daughters jacket just the way she wanted it!

My daughter needed/​wanted a lettermans sweater. Went to monogram magic. They had the item in stock and we had it less then 24 hours later. now that’s service. The ladies at the shop are wonderful and go out of their way to make their customers happy. I wll use only them in the future!!!

Awesome place. they do a great job. I was very pleased with their work and would refer them to friends.

Big service for my small order! They recently made 3 custom aprons for me, and they came out great! I definitely recommend them!

Ordered some decals. They were exactly what I wanted, and done on time! Great people to work with!

Supposed to be a premier embroidery shop however, since the mother retired the customer service is in the way of we will be open when we want to be open. Meaning business hours are posted both on line and on the front door but, they change them when they want. Granted they own the shop but show some professionalism. They never seemed to keep their word on appointments or promises. Customer service forget about it, they are so stuck on themselves. Yes they do good work when you can catch them open and on time other than that find a place that is more business like than laid back.

Not happy at all with this company. A month ago I dropped off (2) hats to have some simple stitching of letters on them and was told it will take a few days because they are super busy. I come back a week later and was told that the person who makes the designs of the stitched letters was sick and would be back tomorrow. I was told at that time it will be done in couple days. Ok, I understand people get sick, so I come back exactly a week later and this time I was told that my hat is currently in the stitching machine when it broke and that the only person who knows how to fix the stitching machine will be here tomorrow. I was promised it will be done tomorrow or the next day. I come back two weeks later to find out that the person who does the lettering designs has not even started and that person told me she had been sick. Excuse after excuse after excuse. If you are so busy that you can’t do simple stitching on (2) hats, be up front and tell me, I can understand and except that. But when you flat out lie to me and give me excuses for a month, it’s very unprofessional.
To conclude, I took my hats back and to my surprise they were untouched. I would NOT recommend this company to anybody!!!

I’m a professional MMA fighter and I’ve been to Monogram Magic a few times to get my shorts and walk out shirts printed. First off the older lady is nice but I think its her daughter that is rude and complains about everything I want printed and how much work it is, every time I’ve been in there. The thing is its a printing and embroidery business so if your going to complain about printing t shirts (especially to the customer getting them printed) you are probaly in the wrong business. I’m a fighter so I get paid to advertise on my shirts and shorts. I think they were having trouble understanding this becuase they always forgot to print at least one sponsor the 2 or 3 times I’ve been there. And no sponsor logo on my shirt and shorts means no money for me. I’ve probaly missed out on close to over $ 1,000 in sponsorships. And by the time I get my shorts and shirts there isn’t enough time to get them fixed. I’ve called and asked them and left messages about how and why this happened but never recieved a phone call or even an apology. I try to keep my business local since I am a local fighter but I’ve learned my lesson with this place and I refuse to ever come back and wouldn’t recommend this place to anyone. The only reason I gave this place even 1 star is becuase i had to rate it to make this post.

Love this place family owned. When you want it done right Danette gets it done! Love the warm hospitality.

Terrible place since it was the only place to go in Manteca for years I am finally glad they are getting some competition. They have always had bad customer service for several years now. But this was the final time we will be going there.
We gave them a job to do over 2 weeks ago, find out today they never even started the job, then we were told the job was to complicated I asked why didn’t they call and tell us that. They said we should have called them. My question is who is the business here? Just like another Unilocaler said they will not take any responsibility for their actions. Peggy totally lied even her co worker threw her under the bus.
We ended up taking are job over across the street to Express Sign & Graphic Shop
Manuel did are job in 2 hrs he great price very good customer service and very professional he saved the day! By By Monogram Magic I would not waist your time going there!

Horrible customer service. Unprofessional, unfriendly, no communication, no sense of urgency, so sense of customer satisfaction. I’m astounded. They said they need 2 days minimum, they had 3. It was suppose to be ready by 10am. They said they needed only an hour more and that they would call when it’s ready. At 2:30 PM and after waiting half an hour in store to pressure them, they finally managed to finish the simple ten minute embroidery. Not only did they make us feel like they had more important things going on, they made it seem like it was our fault. They took no ownership, gave no apology, and worst of all they had a disgusting attitude problem. Especially the mullet lady, Danette.

Dropped off HS Letterman’s Jacket in October, was promised completion before Thanksgiving and a picture of the back patch sent prior for approval. This is now January 23^rd we have not seen a picture for approval or received the jacket. My son’s teammate dropped his jacket off in September with the same promises and has not received his either. Both of them seniors and neither have had the opportunity to enjoy their jackets. Such a disappointment. Quality work does not make up for the loss of experience. Monogram Magic is unreliable. They do not even deserve the one star rating.

I really feel I can recommend this business as one to work with for your tee shirt printing needs. This family owned business is very professional and enjoyable to work with. Special thanks to Peggy who worked and worked with me to get my Tee shirts right!

I cannot believe the variety of products Monogram Magic offers — everything from jackets to sports team shirts to family tshirts to girls night out and wedding fun stuff — and on and on. They have been extremely professional and thorough in helping me choose just what my company needed to promote our name and logo. If you’re looking to unify a group of people — ask them — they’ve got lots and lots of ideas!

Nope. they are still in business. I actually like them!
Nice small family business, run by the owners and family. I actually look forward to placing orders.
The only reason I give them 4 stars instead of 5 is that they don’t necessarily have ‘speedy’ service. Usually they give me a ‘date to pick up by’ but its usually a day or two after that. I don’t mind. So far the quality of their work is reasonable and good quality.
I have gone to another business like this in Lodi and HATED it. There customer service was dismal.
Monogram Magic to me is a hidden gem in Manteca. I will continue to bring business to them.
I definately won’t do the online screen printing like Vista Print or other places that the prices are too good to be true… even if its a fraction of the price — its all done in china. Beware of that online. Stick to local!
Why not support a local business that helps the Manteca community and beyond in?
To me good customer service. Plus they just moved across the street from their old building!

Terrible service, they make promise after promise and never deliver. Pretty sure they are out of business now

Corporate wear, hats, letter jackets and Team items are all done here, by a family business. You can even bring a design in and have it done from your own artwork.