Sprint Store

I was in the store on 2÷18÷16 and I must say that I had one of the best customer experiences ever. I was helped by an associate by the name of peaches and she went above and beyond all expectations in answering my questions and helping me out with my problem. I thank her again for my help and would only go to that store because of the service I received while there!!! Thanks again :))!

October 14^th 2015. ‘Bill not what we were told.’
Just a update on Sprint Coorporate service. Jason told us he would try to waive the device upgrade activation fee and if it did not work we should call Sprint billing as we have been customers for close to 20 yrs. Well guess what. $ 36.00×3 for the 3 Samsung S6 phones we purchsed. Coorporate told us they would not waive the upgrade fee so I guess after all this time we will be looking for a better service. Verizon maybe or back to At&t. I would like to see a company where the good representatives servicing the customers are given the right to help customers rather then some bean counter tryung to justifiy his job. They dont care. I predict tough times for sprint down the road with this corporate mindset.
Regards

***** 5 Stars when upgraded 3 phones.
My wife and I stopped in to upgrade 3 of our Family plan phones and we were helped by Jason B. I was very pleased with his help. He took the time to reveiw our usage to determine what service plan would work best for us and when we purchased the new Samsung S6 he transfered our contacts and pictures over to the new phones. It is always a fright to think we may lose our data so this was a painless experience. We have been Sprint Customers for close to 20 yrs now and it is allways nice to meet representives of Sprint like Jason. We did upgrade 3 phones and will have the rest of our family stop in ask for Jason and do the same. Thank you for a good experience.

Great customer service here!
Do you sell Samsung Galaxy 2 batteries?
No
Really? I bought the phone from your store.
We don’t sell Galaxy 2 anything.
Can you test the battery to see if it’s dead?
No. If you want us to look at it, that starts at $ 75.
Seriously, you don’t test Samsung batteries bought at your store?
No, try Batteries Plus.
Turns out Batteries Plus does, it was dead. Suck it Sprint.