Coplex

original review: (2013)
«just terrible. i paid $ 6000 for something as simple as a Word Press site. i thought this should be no problem for a studio especially if im paying this much for something so simple a teenager could do at home. i like the design of the site but the coding is so bad i have had to hire another designer to clean up the mess they have made. they repeatedly ignored my attempts to contact them while the project was still under development. they did NOT live up to the contract. but they certainly got paid. i wanted to see how responsive they would be if i posed as a new potential client. they contacted me within five minutes. terrible service, terrible work, terrible experience. I should have used Unilocal to find the highest ranking web design studio in the first place.
update: (2016)
«these guys are so cute! he says in his response to my original review that its important that they live up to their contractual expectations. thats adorable!!! these guys didn’t care a wit after they had my money. but now that he’s been called out in public (again) he posts this garbage response. if they were so concerned about fulfilling their contracts in the first place this entire posting would be a raving 5 star review. while it is true that he «reached out» to me via private message i intentionally didn’t respond. they had already proved repeatedly they had no intention of fulfilling their contract. just another studio looking for that next check. so obviously his actual concern is to clean up a bunch of these 1 star reviews. if this guy wants to make good on the awful experience i had with them he can refund my money.
and just for the record, i don’t use Unilocal because I’m upset at some business. i use it to highlight good and bad products for others just as i rely on the reviews of others to help me make my own decisions.»

On behalf of the Will Rogers Motion Picture Pioneers Foundation office and everyone at Brave Beginnings — These folks are absolute pros! From the very beginning everyone on our team was incredibly impressed with Coplex and their team. The entire process was laid out step by step and exceeded our expectations. Admittedly, we wished we would have had a true IT person on our team to help navigate the process on OUR end, but Coplex was incredibly patient and understanding of how new we were to web design. Thank you for a beautiful site!

They sell you a dream then once they take your thousands of dollars they do not deliver. We paid for an SEO analysis and 15 hours worth of web development work to fix our current site. Our site is not messed up with coding that we had to pay another developer to fix immediately. I am pretty sure they use off shore but charge $ 125 an hour. Because the work they did is sub par and took FOREVER to get done. We started small because we did read bad reviews but didnt want to believe it. Adam the owner is great at selling and persuading. We knew because we were a small budget that our work wouldn’t get done as quickly, that was ok. What they did was work 12 out of the 15 hours we paid for and in the middle of finishing web development work, the web developer working on our account completely stopped communicating and working on the tasks. After a week of reaching out to everyone at Coplex the owner says that his web developer is swamped with bigger clients and he offered me OFF SHORE developers to finish the work! Trust me, they are great sales men. Typical LA people, nice to your face but totally full of it. Always running late and never getting things done on time. Stay far away from this company. They were the winners on the Inc 30 under 30… They changed their name from Ciplex to Coplex because they have ruined their reputation for years. I heard the one owner WRITES for
which is probably why they won. WHATEVER you do, DO NOT waste your time or money here. Terrible work. Some of their employees cant communicate properly. Big waste. SAVE YOURSELF and don’t do it. I wish I could report something better. But what they did is 100% unprofessional and unacceptable.

I did a TON of due diligence before choosing a developer/​designer for our site revamp and eventually chose Ciplex (vetted ~15 firms and got quotes from 3 – 4 other similar companies). So glad we did.
We went though the entire agile development process with Ciplex and have been impressed since Day 1. These guys have an extensive network of qualified web designers and developers, and, most importantly, expert/​dedicated project management personnel who follow a strict regimen for parsing/​allocating tasks to their dev teams. If you have a clear idea of what you want, full corporate site can be developed in 2 – 3 sprints.
Now that we have our site, we use Ciplex (Flex hours?) to help with on-​the-​fly updates and bug fixes. We continue to be amazed by their prompt attention to our requests, even for small bug fixes or menial tweaks to pages.
Bottom line: Ciplex cares for their customers. Keep it up Team Ciplex!

Ciplex was tasked with the job of creating an eCommerce website for our company of 25 years that would take us to the next level. We asked them to do all of this while keeping inline with our loyal customer experience. Not disrupting the look and feel of a brand of over two decades was not a easy feat, but they managed to do it. Ciplex did a great job of maintaining that balance while building a highly functional eCommerce site that we are all very proud of.
I was thrilled with the access I had to the developing team during the build out. There are always going to be a number of questions and concerns you have when you start a project like this and they were there to answer them all. They were successful in the design and knowledgeable about all new technologies that are available. That type of customer service continued after launch as well.
Finally the part I liked most about Ciplex was how transparent they were with me. From time frames, to design to budget, they were honest and completely efficient.
I would build another website with them again without a doubt.

I absolutely love this company! I have nothing but excellent things to say about them. I am the website project manager for my company and I did my due diligence when it came to this project. Our company got bought out and changed names, rebranded, the whole 9. We needed a website that represented not only who we are, but who we wanted to BE. Ciplex understood that. They worked with me on my budget, Adam (my local rep guy) was absolutely wonderful. Came to my office, presented his company and was completely honest. They aren’t cheap but they provide the best value by far. Our designer Cayla pretty much was in my head. When there was something that upper management fought back on, she provided current market research to prove why one thing would work better than another. Paige and Jay kept us apprised on who spent what hours doing what etc. I had to keep track of every dollar spent and prove to the board that the money was being spent wisely. so this was very helpful. Jared and David were our main developers. They were ON IT! There was never a lack of communication. They were always available. And they worked around my crazy schedule of traveling. Nothing was outsourced to someone that couldn’t speak English. In fact, I was at a trade show and Cayla and the CEO Zach even met with me and took me to lunch just to say hello :)
There were a couple of times where we had to deal with some crises and the team was wonderful with dealing with us and getting what we needed on the site. Also they trained us on how to make changes to the site on out own! I can do it from anywhere!
Anyway, love these guys. I’d recommend them to anyone!
Jen

They will constantly like your reviews until Unilocal finally takes it off please note they have 28 not recommended reviews I would definitely look at those
DONT USE THEM!!!
You suck and your overpriced services do too!
Oh and this message is personally for the owner who I know will contact me. Do it and I will go on 10 other sites and poorly review your business. I PROMISE. Leave your poor review here as you earned it! and I will leave it as is too…
Avoid this company at all costs. they over charge you and clearly subcontract the work out to India or something, you can tell because they will take months to do it… They will give you many excuses… Did I mention DONT USE THEM? I PROMISE you can find somewhere less expensive and good quality. please please please please don’t use them!!! I paid upward of $ 7000, wow I was stupid… Please keep shopping if you are fortunate enough to have come across these reviews, know they are real and a really want to save you money and time…

We worked with Ciplex on the website for our start-​up paint and sip business. They were easy and fun to work with and had creative ideas and solutions for the major elements we wished to incorporate.
Their team /​sprint format worked well with our timeline and they were patient with our questions and responded quickly. We are really happy with the site and its function and the unique elements that set us apart from other similar companies.
They professional, hard working and fun. We definitely recommend them!

I have used Ciplex for two different start-​ups I’ve worked with and I love their work. I have had them build web sites, do deep discovery for SEO and SEM, and manage a PPC program. I have also used them to develop a SOW for a social media campaign and then advise me on how to manage that campaign myself. I love this crew. They are very skilled, professional, knowledgeable, and fun to work with. AND, having been a pro in the industry myself, I find them to be very affordable compared to any comparable level of service.

After 3 months of waiting, then 3 months of more waiting, I finally had a half-​a-​website.
Honestly, they are good people to work with, but the coordination between design and development was really sub-​par. Even after handing off the site, there were still huge issues and delays in communication. Don’t get sold by them unless you have a small project that you genuinely think will have a short turnaround. I had a big $ 10K project that inflated to almost $ 20K and they did not deliver on what I assumed would be something simple to create.
Go with a freelancer.

I worked with Zach and his team. They exceeded my expectations, i’m very happy with everything about my site, the design, easy navigation, back end is very easy to operate and to change things around is a breeze.
These guys are pleasant to work with, honest, on time, innovative they delivered an amazing site for a competitive price!
Ciplex is GREAT company, For the best skills available, use Zach Ferres and his team and you will be blown away by these guys!
Julien

With our company going through a complete rebranding phase we desperately needed an experienced web designer to really let our wedding films shine. After weeks and months of researching multiple companies, some of which didn’t even bother replying back, we found Ciplex.
Loren, who no longer works there, came all the way to our office for a consultation and understood exactly what we were looking for. Within a week everything was underway. They sent us multiple questionnaire types of things to better understand the project and when the designer, Johannes, started designing, everything flowed. I can’t say enough good things about Johannes. He knew exactly what we were looking for and was completely open to any and all ideas I had. He gave me straight forward answers and the reasons to back it up. Johannes is the epitome of a highly professional and outstanding designer. Ciplex, if you’re reading this, Johannes is a keeper and should get a HUGE bonus!
After Johannes was done with the design after my approval, Roy the Developer, started moving in hyper speed with his coding skills. Within a few weeks I received a call to check out the site and to come in for training.
It’s been a few months since our site has gone live and we are reaching record number of hits compared to our old flash based website. Ciplex did a great job in creating a wordpress site that is viewable in both computers and mobile devices. Thanks Ciplex!!!

Hustlers who pray on people who’s eyes glaze over when they think of the complexities of web-​site design.
They promise you the world, and deliver messed-​up, badly-​written sites.
We had to have all their errors fixed by a programmer in England. And that was after having gone through 3 «design leaders», one of whom asked us «what kind of sofas did we like» as if that would help him design the right website for us.
Our site, which was promised to be done in 2 months, wasn’t complete or functional 6 months later when we finally bailed.
A friend of mine hired them shortly after we did, but ended up threatening to sue until he got his money back.
At least one of their designers they assigned to us was a guy, we later found out, who lived and worked in Sri Lanka.
Now I know why he was available by Skype at 3 AM.
I’m surprised they’re still in business.
Avoid. Avoid. Avoid.

Thank you Ilya, Josh, Adam and Joe — plus team. This was a big undertaking for me and Ciplex. I just finished re-​branding my company and doing another website with them. Fantastic! Thanks for making me look good and helping a non– teckie — especially when I was making ID10T errors lol ! =)

So here’s the deal. I have a full time job, but I’m from New York. I get my hustle on. I do what I have to do to make ends meet. As those who may know me may know, I work in a little world we like to call «the Interwebs,» engaging people, stimulating communities, jazzing you up to make others be jazzed about you.
Enter: Client
New client who shall remain unnamed to protect the innocent who has a site that looks like it’s stepped out of 2002. It looks like I built it with a Thomas Myspace Editor. I Frames, scroll bars in frames, UX so bad that i question if you’re even capable of being helped.
My forte is not web design or development. I need someone with that forte for a forte.
Enter: Ciplex
Within weeks (I think 8 start to finish) I was able to push a site I wasn’t scared to tweet about. I needed a new e-​commerce site with all the bells and whistles for a web-​tarded client. They handled everything from the design, to the hosting to the shopping experience. Thank you Ciplex.
I have a rep to protect. And thanks to Ciplex, rep intact.

Ciplex produced a unique, lightweight yet robust design for film studio’s page. Check it out:
Highly recommend.

I found this gem of a company years ago while looking to build 3 websites, 1 for me and 2 for my boss. There are so many web developers out there, it’s hard to know who is actually good and who is moonlighting after taking a Flash class at the local JC. ;) I am the type of person who does A LOT of research on things like this. I don’t know how many companies and CL ads I called but I stopped when I talked to Ciplex. I even looked at the templates you can buy online but couldn’t find the exact one I wanted. You should be careful if you think you can buy one of those cheapy templates, there are a lot of hidden fees. I would go professional and hire someone to do what you really want.
Ciplex was so easy and professional. Every call and email was answered promptly. They let you log into a special part of their site that’s dedicated to keeping you updated and allows you to upload the content and pictures.
All of the sites came out beautiful with exactly what I asked for and in the time frame I gave them to get it done. The quality of their work is unmatched in my opinion and although it costs more to work with such a professional company, I feel it was I who came out ahead on this business deal! :)
I definitely encourage you to call them and see if they are right for you.

I run in a big crowd of graphic/​interactive designers and have come to know several of the people working at Ciplex. I have seen the work they produce over the last two years, and have been thoroughly impressed with their outside the box thinking and willingness to work with any client big or small.
What really impresses me about Ciplex is that, in addition to their stellar designers, they also have talented directors, photographers, artists, coders and programmers on staff. I’ve seen some clients get wildly creative with Ciplex’s interactive team (photoshoots, video shoots, time lapse, custom made artsy backgrounds, etc.). I would recommend them to any business or professional looking to create a new website or redesign their existing site. They are absolutely fantastic at what they do — and some of the nicest people I’ve had the pleasure of meeting since moving to L. A

I hired Ciplex in December 2010 to design my photography website. My prodject manager was Joe Bieker and without him this would of been very frustrating. We ran into different issues with developers and ran into timeline issues here and there. Overall my experience was very good and my site turned out amazing. Like I said if your going to hire Ciplex request Joe as your prodject manager he goes the extra mile to get work done.
Andrew Honda

We continuously have problems with our site and have had to bring in other programmers to patch things up. Our shopping cart function constantly breaks.
To the owner, please stop contacting me. It would have been helpful during the process but not now when you are just trying to get a better review.