Maid with Joy

The entire crew at Maid with Joy is great to work with. The cleaning crews are thorough and hardworking. The office staff is professional and responsible. I have been a Maid with Joy client for many years and will always highly recommend them.

First time using the Maid with Joy and I am extremely happy for all people here, so friendly and believable they are.
It did a great job, very kind, great price, professional service, still here, so I got just.
I will definitely be back!!!

I’m so grateful I found Maid with Joy when we moved here. I’ve had several cleaners, and they’ve all been great, but I’ve had the same cleaner for the past several years. She couldn’t be more reliable, and she always does a great job. She even looks for special cleaning projects to take care of those oft-​neglected parts of the house.

Great, reliable service at a great price. Highly recommend Yolanda! Super sweet and trust-​worthy.

Charged a fair price and did the work as asked multiple times.
I’ve used them for cleaning apartments before rental.
One time a staff member came and was not good at all — the other workers were covering for her. I contacted the office and they sent a new crew out the next day.
So net effect –1 star for a bad crew member — but since they took care of it with a second crew — I’ll use them again in the future.

I’m very happy with the prompt and thorough service of this company. They’ve always sent great cleaning crews.

3 months later and I still have no resolution. The stove was never finished and still covered in filth not rust. And I am still out my stolen items. Lorraine is unprofessional in how she is dealing with this. It doesn’t matter that she subcontracted the job, she still took payment for it and holds responsibility for her contractors actions. It’s sad that this day and age people don’t take responsibility and pass the blame. Save yourself the headache and court fees. Take your business elsewhere or at least don’t have Fidel and Paula Lopez clean your house while you’re unpacking.

Unfortunately our experience with this service was very poor. The first time was okay but not great so we decided to try again. They did not show because they had a car accident which is totally understandable. The issue is that when the maid came later that week she spent the entire time on her phone trying to figure out the logistics of her wreck instead of dealing with it outside of work. She then turned off our fridge while she was cleaning and wasn’t going to tell me but I happened to go downstairs to grab a snack while she was standing there and she said «Oh btw I accidentally turned it off». She said that she accidentally did it while she wiped over the touchscreen. Everything would have been fine but then she started lying and saying it was already turned off when she went to clean it. Why would you lie right after you just told me you did it? When they were finally done and left I went to check the cleanliness of the house. There were dirty shoe marks all over the wet floors and everything was still dusty. It’s also very disappointing to see how defensive the owner gets when she responds to all these Unilocal reviews. Definitely turned me away from trying another one of their maids. We have moved on to another company.

I have been using Maid With Joy for a couple of years almost and I have had a great experience. I am sorry to those that have had some bad ones. I feel lucky that my cleaning people have always done such a great job. My cleaning lady was Paula, it is a family team, usually bringing her mother in law or mother along or one of her children. They always did a really good job. The only reason I gave 4 instead of 5 stars is because they were sometimes late which was a little annoying, but nothing to freak out about. I cancelled my service only because I am moving across the country. Thanks MWJ for the service!

I have used Maid for several years and will continue. Dependable, honest, and great customer service. I like having the same crew each visit.

The agency workers very friendly and they are easy to work with. They are very polite and always helpful even if it’s last minute they will try to accommodate you with the service you need and their prices are affordable. It is a great cleaning service!!!

Easy to setup appointment, great rates, they came on time and did a great, professional job. I would recommend them to friends and use them again!

My daughter’s birthday is in two days. I scheduled an appointment with Maid With Joy over two weeks ago to clean our place for the party. They were supposed to be here between 9am and 10am this morning. It’s after 12 noon. My husband is losing money every second that they are late. I called to see what the issue was, and they said the assigned maid was, «on her way back from Vegas» and they’d try to find another one. I waited 30 minutes and called back. They said they were still looking but may have found a guy in the area, who could be here by 2:30pm. I asked if there would be a discount due to a MORE THAN FIVE HOUR DELAY. They said the best they could do was $ 20 off. TWENTY DOLLARS??? The woman on the phone was extremely rude. Luckily, I was smart enough not to book it the day before the party, or I’d be screwed. Now I can at least hire another company. I should have checked Unilocal first. LATE seems to be their modus operandi.

Only use this service if you are okay with a surface level clean. I had Christina today, she was nice, arrived on time (hence the two stars) but had zero attention to detail. I told them over the phone I wanted her to focus on the floors and the windows. She arrived with basically zero cleaning supplies so I told her she could use mine. She used my broom to fashion a mop… Yes she put a dirty dish rag at the bottom of my broom and used that to «mop» the floor. The photos attached are the Clorox wipes I used on my floor boards, blinds, and table after she left — they all came up brown and black with dirt!!! She also didn’t have a duster so my bookshelf, tv and dresser were all left really grimy. On the bottom shelf of my bookshelf there were spiderwebs which I even pointed out and when she left they were still there !!!
I was also charged for $ 10 for «cleaning supplies» even though she used mine…
Oh and she took 3.5 hours!!! I would only use this service if you can request Estella because that’s who my boyfriend recommended she was just unavailable today. But personally I won’t be using them again.

I had a bad experience recently with a crew from Maid with Joy. A man and a woman came to my house. I am sorry to say that for some reason the guy was in one of the bedrooms and he put my purse into the closet and it took a while for me to find it. He made the bed with old sheets that were there on the floor instead of asking me which sheets to use. The woman folded towels from the dryer that were still wet. I had to put them back in the dryer and refold them later. I had asked them to scrub the kitchen floor which is travertine. I’d done a third of the floor myself and I knew it was not hard. They refused and walked off the job. I had to do the floor myself. I will not be using them again.

Called for a next day cleaning, very last minute. I told them it was a tough job, it had been a while since my apartment was cleaned. They gave me one of the lowest quotes, and they were able to schedule 2 people to come the next morning. They arrived on time and did a fantastic job cleaning, I am very happy with the results. I plan to use them again!

I can’t say enough good things about these guys. Probably the most personal caring service I have ever received from a business not owned by a family member! They assigned me one cleaning person Isabelle and she came back consistently. Also I needed some extra help and special errands and they were completely accommodating– above and beyond. They went out of their way to provide me with great service and earn my business and they did. Use Maid With Joy! Lorraine is awesome. And not sure how these other bad reviews happened– people are weird about their homes– and expectations– as am I– and I would recommend these guys highly without hesitation!

I called for a last minute cleaning, I was surprised they were able to schedule me so soon. The place was left immaculate. It’s a great deal for a quality service, I will definitely be using them again.

DISHONEST, UNPROFESSIONAL, AND RUDE.
I had two Airbnb guests and booked two maid services over the holidays. I gave all four parties the same instructions for getting into the apartment. The first maid service (Friendly Maids, which did a fantastic job) and both airbnb guests had no problem getting in.
Not only was Maid with Joy unable to follow these simple instructions, they lied about it and then left me with a dirty apartment for my second airbnb guest.
Specifically, Maid with Joy showed up an hour late for the job. They then called to say that they couodnt find the lockbox to get the key. They apparently thought it was INSIDE the apartment gate complex. .. which would make no sense. You dont leave keys inside the place you are trying to unlock. They then immediately left for their next job (no surprise, as they were running very late).
I told them that they had to go back ASAP, and gave them further instructions. They told me that now they could only send one person rather than the two promised. Then, they contacted me to tell me that they found the lockbock but they key was GONE. WHAT?!? I freaked out, thinking that they key was stolen or someone has broken in.
As it turns out there was no need for alarm. They key was there the whole time. How do I know? Because a mere 30 minutes later, my second airbnb guest had ZERO problem finding the key and entering the apartment. (And I confirmed with the first Airbnb guests that they had left it there at 9 am.)
Because of Maid in Joy, this airbnb guest walked into a DIRTY apartment. I ccontacted them frantically and told them they had to go back immediately. Guess what? Surprise, surprise. Now they claimed that the crew did not have any more time left to come back and clean, and they refused to find another crew. I had to ask my friend to go over there as a favor and wash the sheets and dishes so it wasnt completely gross.
What happened with Maid in Joy? Did they give me a free cleaning? Did they apologize? NO. In fact, the owner stopped returning any emails or phone calls, and refused to take responsibility for her crew (she actually said «I dont have any control over my crews’ schedule.»)
My friend and I figure that the crew lied because they were running late and overbooked. The owner turned a rude and blind eye. Bottom line: DO NOT USE THIS SERVICE. Even We Clean America is more reliable.

Needed cleaners again for a tenant change.
Booking — quick and easy via phone
Very convenient as I was able to make a last minute appointment change
There was a misquote in the initial price, because the first staffer thought this was a recurring service call. Small infraction.
New tenants found their work satisfactory. Thank you for the annual clean!

I have been using Maid With Joy for a few years now and was prompted to write a review after yesterday. After getting a furry little puppy I decided it was time for us to do a «Deep Cleaning». The 2 women doing the cleaning arrived promptly and stayed until the last second. They were very meticulous and trustworthy as well. It is nice when you get a crew that cleans certain areas without any requests. I will definitely be using them again. Thank you :)