Contra Costa Regional Medical Center

As both someone who was once employed here and was a patient for over 20 years I can honestly say this is the worst hospital I have ever been too. The majority of their staff are very self serving. Of all the physicians I worked with three… I can name three that I felt were there because they truly wanted to serve that patient population. The remaining doctors… Either couldn’t get jobs else where or were looking for an easy schedule. This hospital system makes a lot of money. But that money is poorly manage and utilized in non efficacious programs. Rather than using evidence based medicine to adopt best practices for their patients the doctors are left to run rogue… Making up programs as they go along, not seeing patients as they should. If you have ever called to get an appointment you know how hard it is. And yet half the doctors barely meet their minimum quota for the day. Yes staff is overworked, yes much of what you do at the hospital is thankless and yes the US medical system sucks… But that does not excuse poor money management and staffing. Beware of this hospital system. If you are a county worker and can afford to go else where do it. If you are an expectant mother Kaiser will take you, just apply. Kaiser, John Muir and sitter also take a certain number of people each year from the low income community. You will receive quality care, from better doctors, or at the very least you will actual be able to get an appointment

No parking. I spent 35 min looking for parking in every parking lot at the facility, causing me to be 30 min late for my appointment. I ended up parking several blocks away on the street only to wait longer to get my blood taken. Not the first time I couldn’t park there.

Before reading my review, (DD stands for «Dear Daughter» for short)
My 2.5 month old dd was really sick that day; she was coughing up Phlegm and milk together. Her cough was comparable to the sound of a smoker’s cough. Right after work at around 5 pm, I contacted an advice nurse regarding my dd’s illness while on my way home to pick her up. I answered every question the advice nurse had for me; she was very helpful and comforting about the situation. She even made an appointment for my dd with a pediatrician that same night. We came to see the pediatrician at around 7 pm and he recommended that I should take my dd to the ER in Martinez, since she’s still too young and hasn’t received any shots yet. As we got to the ER, we were greeted by a police officer standing outside. I took my work badge out in hopes to be treated with some consideration. I registered at the front desk and they even acknowledged my work badge. They made us wait in the waiting room surrounded by alcoholics, drug attics, and homeless patients. The temperature in the waiting room was freezing cold and the sound of the patients yapping at each other from across each wall was very uncomfortable for my little family and me. By the time we were called in, I was relieved. I checked my watch and the time was around 1:22 am, so we have been sitting in the waiting room for almost 4 – 5 hours straight. It felt like the nurse seen us more than the actual Doctor did and all the doctor did was listen to my dd’s breathing and heartbeat (something I could’ve done myself at home. They also kept us in that room for a while (I don’t know why, I was getting sleepy and wanted to go home already.) A couple months later, I am now being charged for $ 400 for just 10 minutes of their time. Ridiculous.

I was seen at the ER when I dislocated my elbow. Doctors and staff treated me very well and promptly.
I was seen by Dr. James for my follow up and he is also excellent.

What kind of emotional abuse goes on there I know I was drugged with two shots when I was there 5 years ago, because i couldn’t go to sleep and I couldn’t tell any one. I was DRUGGED put in a locked cell like a common animal. I don’t even know what they could of done to me. No explanations to why they hurt me like they did. Replace every nurse and doctor in that place. Taking advantage of power and abusing patients. ITS wrong to verbally abuse patients after you drugged them and is not responsive to your questions. Evil bad place. You are a hospital not walmart you cant tell patients to wait and wait and wait, Need to retrain Everyone in being a HUMAN BEING.
Contra Costa Regional Medical Center — Psychiatric Emergency Services
Grant Details
Grantee Name
Contra Costa, County of
Grant Number
H80CS00050
Grant Source ID
43 847 149-B783−4EC4−809B-6BE1AD9CAF76
Phone Number
(925) 370‑5710

Update I had the States look into this and the county hospital lied about the abuse allegation and covered up as I was never there and I say away from the contra Costa county hospital as you will suffer server malpractice was covered up they assault patients they get payed extra for code grays nurse are coming in the hospital drunk nurse are threatening patients in the hospital and they have video camera in the shower and watch people shower they have lost patients I heard nurse say were is my patients I was molest in the middle of the night the nurse come in and touch there patients and they removed documents from the hospital and has said that that was never there on that day and made a federal case and I have paper work but not the state nor the police will look at it because they are protecting contra costa county I don’t recommend this hospital to anyone do not go to the Martinez emergency psychiatric unit I also had a nurse come to main st and said you need to come with us I was near starbuck and the ambulance came and the cop said you should go with him like it was a suggestion I did nothing wrong was just standing outside drink my water they are even above kid napping people right off the street

The ER saved my life. I was dying at home and thought I had the flu. I started feeling unwell on a Saturday but was worse by Sunday night. By 5am, I knew I was dying. I called 911 and since my doctors and hospitals are in San Francisco, I told them to take me to Martinez (county hospital).
The ER nurses did their best and I survived. It’s a long list of stuff that was wrong but to put it succinctly, I was bleeding internally and had sepsis (a blood infection).
So then I was put into ICU and Lena was my nurse. Perfect care. But one evening 2 days later, I was told, we need your bed and we’re moving you to the 4^th floor. Oh my God. My new room was occupied by a 95 year old homeless woman with Alzheimer’s who was not physically ill but had no place to go so the police put her in county. She would wake up at 4am and take two hour showers and then pray loudly all day in her own mysterious language. I was on the floor from hell. I complained and was moved next door and my new roommate also had Alzheimer’s but was a very sweet quiet lady who was also homeless, not physically ill but had no place to go so the police brought her here. No place for them in our society, I guess,
I would give county 5 stars except for the way I was treated by moving me out of ICU with all kinds of IV’s sticking out of my veins and nearly dead due to lack of blood and a blood infection. The doctors, 90% of the nurses were great. ICU was fabulous. Maybe my insurance Blue Shield made them move me, I don’t know but as soon as I could stand up, I left even though I was supposed to be there until I was better. I could not take one more minute on the fourth floor; it was the worst.
By the way, the food is good.
I also believe that if our society spent more on people when they were young, we wouldn’t have to spend millions housing elderly homeless people with mental illnesses in hospitals meant for those with temporary illnesses. Taking care of those elderly homeless is very expensive and the stupid taxpayers are paying for it instead of taking good care of those under 25.
This hospital stay really opened my eyes. I have new respect for good doctors and nurses and more sympathy for those with Alzheimer’s.

Ok at the wellness center Dr Daniel morning-​Paris, he is a very good doctor very professional and caring doc.

I check in at 3:23 it’s now 4:53 and I’m still waiting to get Checked Out. I came in for chest pains, CHEST PAINS WHY AM I STILL WAITING TO BE SEEN. this hospital is a disgusting, philthly joke. This place should be shut down. Terrible service.

Most of you’re doctor’s are evil and have been extremely mean. I suffer with chronic diseases and most days I’m bed ridden because of my pain. When I see you’re doctors for pain they have treated me as a «drug seeker». I’m so sick and tired of this assumption. I’m in extreme pain and suffering. I’m NOT A DRUG SEEKER! I DON’T TRUST YOU’RE DOCTORS ANYMORE! My health has declined because of you’re company. I’m bleeding out of rectum now since my surgery and when I have seen doctor’s in Antioch, Brentwood, and the Pittsburg health centers they have treated me poorly except Dr. Daniels.
Dr. Nguyen, Dr. Latona, Dr. Allengog*, Dr. Lively, and Dr. David Lee are the worst doctor’s I’ve ever met. Those doctor’s have scarred my medical record and have been verbally abusive. I’ve gone to the county hospital to physically complain and they told me there is nothing they can do. Really? What kind of hospital are you to not help patients when they are treated wrong?!

i arrived at martinez emergency at 9 pm with an abscessed tooth. I was seen at 12:30 given antibiotics and released. I asked the registration people why it took so long. the room had me and 1 other lady waiting for an hour. They called names of people who had left and still i WAITED. At 12 all public transportation stops. I have no car, and no ride home. I told them this was wrong, and they could have seen me sooner, since i had no way home to richmond i intended to wait there till morning. They called the police who said leave or go to jail. This is what healthcare in contra costa has become for the poor. The county knows there is no emergency in west county. I would think they would arrange transportation for those of us who do not have a car. Instead I am sitting on the side of a road in Pacheco (martinez police told me to leave the city), waiting for the bus service to start. Then I will go to the bart station in concord and go home. All the while I am in pain and scared of being raped or worse. What the hell is contra costa thinking?

After waiting for 3 hours at the ER having abdominal pain from where I already had a hernia surgery and it’s popping out Agin bad after 3 hours everyone who was here is gone even people with smiles on there faces was seen before me and when I asked the nurse she told me I have to wait for a special nurse to see me and I asked her name and it was the same bull woman who miss diagnosed me from my hernia to begin with and told me to go home because I didn’t have a hernia which then in turn I was rushed into the hospital because my hernia popped out so now they want me to see the same lady for what she can’t even do her job from the beginning and hospitals are supposed to be clean well not this one I have seen 3 spiders and one roly poly slowly walking across the floor.
So now I am stuck in this dirty hospital writing this review for everyone to see its best to just go to highland hospital becouse ever since doctors medical center closed this place is packed like a zoo…
When I asked why doctors medical closed they said becouse san pablo casino always gets what they want becouse they employee most of San pablo so they will most likely tear it down and make a hotel out of it. Crazy money over health like always. Go Obama.

I spoke with their travel clinic to get some immunizations because I am traveling to South Africa this summer. I spoke with Beatrice and she was so rude. She rushed me through the conversation, and cut me off multiple times. At one point it seemed that she was even yelling at me about whether I should get my immunizations with my primary care provider. My primary care provider directed me toward this clinic which is why I called in the first place, but Beatrice told me (yelled at me) to go back to my primary care provider and ask for their help instead. I wish this call was recorded so that her boss could see how horrible this customer service experience was.

Had an asthma attack that was exasperated by a cold I had caught. Colds always make my asthma worse on me and I burned through my emergency inhaler. So I went to the ER. Waited. And waited. After and hour and half this guy came in bleeding from his leg. When he had waited an hour, (I timed it), I left. My asthma attack had mostly faded 2.5 hours later, but I still couldn’t take a full breath.
I’m sure their medical treatment is fine if you can get it.

Jin was the worse nurse I ever had, I am 22years old and I’ve been having very bad migraines, I have never been to this hospital but I would expect the nurses and staff to be much friendlier and actually pay attention to their patients. There was a man sitting next to my room yelling for help for about 15mins while Jin and her coworker where just sitting there taking on their computers, but when my friend told the coworker a man needed help the coworker stopped everything she was doing to tell my friend (with plenty of attitude) someone would be right with him. While she just sat there and continued her jabber. My friend was not rude at all. No one else was brought into the hospital but for some reason I was there for about four through four & a half hours and all I received was a Motrin for my migraine. They did offer a shot but it would only last a day. Personally I did not think a shot was worth it if it wasn’t going to help in the long run. But it took 4 hours just to get them to that conclusion. I ended up just leaving the hospital. It was a waist of my time and gas, I could have stayed home with a cold towel on my head for that type of treatment. Those nurses and my doctor are a waist of payroll. That hospital needs to be re-​evaluated and learn some hospitality.
P. s. I hate hospitals but Walnut creek John muir was much more welcoming and happier.

This is for the labor and delivery department, the nurses and the doctors. I had a great experience giving birth to my baby. Everyone here are so professional and nice, they gave me 100% attention and pain medicine

Awful place! Super packed. Rude staff. Dirty floors smells. Plan to sit around waiting to be seen for hours and hours. Then once your finally seen that only lasts like 10 minutes!

The staff did originally worked there is good the traveling nurses were none didn’t know what they were doing didn’t ask the proper questions didn’t let you know what was going on and didn’t let you finish talking very rude and it was very unacceptable did not like my first experience they’re having my first child wish I woulda went to a private hospital

Thankfully I have never had to pay a visit to this hospital but since I live near it is good to know that it is close by in case of any emergency. The hospital is very modern looking from the outside and in the lobby (1^st floor) looks the same way, I don’t know how the other floors look like. The parking area is somewhat confusing. Arrows point to which is staff parking, visitor parking and which is day program parking, which is usually on the left hand side as you are driving up. Parking does get cluttered.
The emergency entrance is an interesting one. To get the emergency room you have to make a left on the street after the baseball field of Alhambra High School. Then drive up this steep hill, pass the loading docks on the right hand side and make a right on the side where it says emergency and make your way around some staff building. Then you are going to find that there is NO PARKING, EVER. It is always packed and this is the place where there should be a lot of parking. After all it is an emergency. So if you do find parking, consider yourself lucky!
The entrance is very clear where it is and on the left side towards the end of the building there is a Psychiatric Emergency Service entrance. For emergencies related to mental health, which I think you can only access if you come in an ambulance but I am not 100% of that.

The quality of the doctors are fine. The building has been remodeled and looks great; although I am giving a 1-​star rating to the Contra Costa Regional Medical Center, based on the structure of getting to your scheduled appointment.
1^st — setting a routine appointment is painful! You have to wait long periods of time before you can even get a hold of a Live person, and then you would need to set a doctor’s appointment way in advance. If you decide to take the closest appointment available, it will be in the middle of a work day; and because of this., you never want to cancel an appointment because you’ll fall right back to setting a new appointment, months in advance.
2^nd — the parking lot is a joke! It’s way too small for the amount of patients this facility has. Give yourself ample time and arrive extra early to your appointment. Chances are., you’ll need to drop off your passenger and circle a few times or wait for someone to leave before you can park your vehicle.
3^rd — you are never shown in on time for your scheduled appointment. Based on numerous occasions.; you’ll be lucky if you’ll see a doctor within an hour of your schedule appointment. Recently, my mom had multiple 10am appointments. We arrived at 9:40am and we didn’t get to walk inside until 11:40am! By the time the nurse took all of my mom’s weight & blood pressure, we had to wait another 35 minutes before the doctor showed up, which was after 12:30pm!!! This has happened on numerous occasions for my mom and I.
4^th — all the staff are nice, but they’re NOT reliable when it comes to returning your phone calls or answering your questions. The nurses & receptionists seems to rotate like a revolving door. You can’t depend on them on ever getting back to you. I actually become shocked & surprised on the rare occasions whenever they do get back to me! That’s how infrequently it happens.
My advice…; if you’re young, healthy and have no dependents; you can come here and save money. If you have a family with kids or are getting older with health issues., change hospitals immediately!!! You do NOT want to deal with the issues that I’ve pointed out. When you really need quality customer service, pay the extra money and avoid this hospital! I don’t mind being frustrated while I’m on hold, waiting hours for my schedule appointment and not having my messages returned back to me; but when it’s my family., then I get really pissed. That’s my advice to you! You’ll get what you pay for.