AT&T U-verse

BEWARE!
Liars, Liars, all liars. half their reps have customer service IDS the other half apparently do not. I even think one of the girls called me back on a cellphone. She wouldn’t give her ID. To get a manager I had to give her my phone number because she said it was coming up as something different on her caller ID. She put me on hold and another call came in… it was her «manager»…That «manager» also could not provide an ID and sounded just like the one who put me on hold. Games, Games, Games…
They also DID NOT TELL me about the cancelation fee til’ now when I am cancelling $ 180 that is for two years (I have a one year lease which I will not be renewing and if I knew this I would have not taken the offer because they don’t provide service everywhere. assholes why wouldn’t they tell me this. so they can get their stupid little SPIFF! I was told there was no contract for the Uverse and the Satellite if I knew that I would have not taken the deal… ALSO … they did not tell about the one time installation of 124.00 and I was told the equipment was free and there would be no installation fee. quess what that was another LIE!
NEED MORE PROOF THAT AT&T ARE ASSHOLES!
THE $ 300 VISA IS COMPENSATION FOR THE TIME YOU ARE GOING TO SPEND ON THE PHONE WITH THESE PEOPLE TRYING TO WORK OUT OUTRAGEOUS BILLS! Of course you wont really get this deal. (Incase you got the 300 dollar promotion on your bundle, that only includes if you have house phone in your bundle… its really 100 dollars after 90 days.
They literally transfer you all around the world. yesterday I spoke to someone off shore in the Philippines today I am talking to someone In «sunny san Diego! «
My friend who told me about the bundle deal works in the customer service department in Orlando, Fl and I am calling from Sacramento, Ca. I can’t get mad at my friend who as worked there for 15 years for telling me about what she knows her company provides. its when you deal with these people that have been there a month or a year and they start going off script making their own crap up. THEY MAKE SO MUCH OF IT UP!
Their Bundle package does not exist, they can’t even look at Direct Tv, Internet and the cell phone at the same time. not with out getting to the «specialist.» but you will have to talk to about 6 – 8 people before they will even tell you that.
Their reps play games, and pass each other off as «supervisors» when they are really just a «take over» so you hear a 2^nd person to try to make you not get pissed.
They spin you in circles so frickin’ fast, you wont know what the hell is going on.
Good luck reading fine print because all of these ********* all basically make it so no deal really exists.
I gave up Comcast for this with ON DEMAND, 4 days, I spent on the phone with these assholes. Not ONE person was able to give me the same information about my plan.
I CAN’T RECORD WITH OUT PAYING MORE THEN I WAS WITH CABLE.
THERE ARE NO FREE ON DEMAND CHANNELS LIKE WITH CABLE…
Don’t get me wrong I hated my cable company too. They were more consistant though and if you dealt with them in store you got exactly what you were told. Reception sucked sometimes but that was why I switched. also becacuse my high cellphone bill. I needed the bundle.
Now I am soooooooooooooooooooooooooooooooooooooo Sorry. I can’t wait til my phone contract is over and I can my phone move to SPRINT and never see At&T again!
I hate hate hate my service, my plan «bundle», their customer service. hell all their phone reps for that matter, They all lie.
Oh yeah to get my Internet to work I have to go to my modem on the other side of the room EVERY MORNING since I got it. I have to un plug it and plug it back in, wait five minutes.
Ooo Now I am in India and my cell phones aren’t included in the bundle… (not what I was told)
now a week later after numerous phone calls I am told «oh yeah, your cell phone cant be bundled because you were already mobile customer with us… WTF»
I know the BBB is all a bunch of crap, I never used it. But for once in my life I am reporting them to BBB, I am going to review them on every social media app I know of, or can find.
*currently on the phone with «customer retention» to cancelle real fast cause I am exhausted from spending the hours of a part time job on the phone with them *they also spent 4 hours at my house putting in the satellite and internet in. (Which again doesn’t work)
I am getting pre paid phone, Ill let them eat the cost and wont even worry about my «at&T credit score» because they don’t even report to real credit companies.
I am going back to COMCAST!
its funny because when I returned my box with Comcast the guy knew we went with at&T and he said «when you are back in a week I can give you a better deal so don’t stress over anything» I thought the Comcast guy was kidding. HE WAS RIGHT!

$ 14/​month price jump after almost 4 years of service because «a promo» that I was never told about had expired. Customer service’s solution was to offer me a bundle. This after having my yard dug up for almost a month waiting for them to come fix their intermittent service.

I have had AT&T U-​verse for many 8 months and sadly cannot switch my service to TimeWarnerCable. Service pretty good early in the morning and afternoon, but I’m already out to work. In the evening, the speed might have dropped to 3Mb while I’m having the 18Mb. Hopefully, they can fix this problem.

AT&T Uverse is horrible
TV cuts out constantly!!! Looking for someone new!
Ugh… Sooooooooo baaaad

Screw these guys. Pathetic at their only job?!! Worst experience ever. I work from home and need Internet. My internet crashed from the first time I installed. 4 different techs came out to temporarily fix the problem. Sure enough, it happened over and over again. On the phone, I was completely disrespected and told they could not help. I hope they go bankrupt and never lie to another loyal customer again. A big «roll over and die,» AT&T. What a joke!

I too like many many others writing REVIEWS would suggest the public seek a CLASS ACTION SUIT against this company.
They managed to take over Direct TV hoping to make a profit due to
DIRECT’s history of making money.
After the merger (takeover) DIRECT’s service went down the tubes and we how have Direct fitting into the ATT system of «LESS SERVICE FOR MORE DOLLARS»
I wrote a review on Direct TV HOPING to hear from others with the intent of Breaking Up these mergers and possibly demanding CONGRESS write a Consumer Protection bill outlining what we must pay for and what must be provided.
Leave message if the reader is willing to form a group
I am not on Facebook so if this makes sense please post
Pierre

This company SUCKS! My cable has gone out more than not. They say it’s the location of the box, huh? I thought you were supposed to be able to watch tv anywhere. Then they can’t get here to fix it for 5 days. Time to start looking for a different company.

AT&T must be competing with the cable providers to provide the worst customer service. I signed up for U-​verse internet and Direct TV only, which was verified in the first three mailings they sent me. Then, in the fourth «Customer Service Summary,» they added U-​verse Voice, which I specifically asked NOT to have.
They came out and installed the U-​verse Voice without my permission, giving it a new phone number as well. They also cut off my land line at the same time, all within an hour, from a local office (a switch-​flip, basically). Today, they successfully discontinued my U-​verse Voice, but left my land line dead. I was on the phone to at least 8 different AT&T «customer service» people all day yesterday. First they told me that they can’t restore my land line until January 21, and it will require someone coming out, although they were able to cut it off at the local office. Now, they are saying that they can come out «sometime between 8:00am and 5:00pm tomorrow, but I must stay home to wait for their call (on my non-AT&T cell phone — the only thing I have left).
It was unethical for AT&T to sign me up and install a service that I did not request, and then punish me by cutting off all service when I complained about it.
On the one positive side, Brian, the technician who installed my U-​verse internet has been trying to intervene to get the problem solved.

My recent online chat experience was lengthy, but pleasant; then, I was directed to talk to a «password specialist» when I’d failed to answer a security question I don’t recall even having selected! Again, a professional and pleasant experience. Other communication with representatives, as well as trying to locate information online has been frustratingly time-​consuming and unproductive.
Worse, the issue (s) remained — among them, intermittent internet and phone service (so much for the much-​advertised 99.9% reliability). The repair person stated there «shouldn’t» be any further problems, but the frustrating intermittent problems continue. Very inconvenient. We don’t appreciate the lack of knowledge among the repair people, and being given the run-​around. Paying more-​and-​more, for less-​and-​less…

I have crappy AT&T DSL internet. U-​Verse is not available in my neighborhood, even though it is available 5 minutes away. The highest option available in my area is 5MB/​s down 1MB/​s up. That, combined with the monthly data cap of 150GB means I rarely get to watch HD video. I hate it. The 5MB down is capable of 720p sometimes, so that’d be fine, but it obliterates the very low data cap and then we’d get overage fees. It sucks. I had to manually set my Netflix to only play 480p. I watch Youtube at 480p. That costs around $ 50+tax+fees=$ 60ish when bundled with a home phone line. AT&T needs to raise the data cap by a lot and stop bogging down when the rest of the neighborhood gets back from work and also has time to use their internet. If you have other DSL options, go with those. I know an AT&T manager who doesn’t even use AT&T internet at the house. They use Comcast.

To say AT&T U-​verse provides terrible service would be saying they are providing any service at all!
I scheduled my U-​verse installation for this past Monday 9 – 11 appointment. They didn’t show up, didn’t call, nothing.
I called and received the excuse that the technician «didn’t have the proper equipment» and cancelled. I rescheduled for the next day Tuesday 9 – 11. Again they didn’t show up, didn’t call, nothing.
I called and received the excuse that the technician «didn’t have chains or 4-​wheel drive for our snowy neighborhood. (What an idiot! If he needs chains, go the hardware store and buy chains!) I rescheduled for the next day Wednesday 9 – 11 and said «don’t send that idiot without the chains! Send someone else!»
On Wednesday morning at 9, I called to verify that they were actually coming, because I no longer trust anything they say. They assured me the tech was going to be at my site at 10:30.
Again he didn’t show up! Didn’t call. Nothing. I called (now furious) and was told that my neighborhood is flagged as a disaster area in the U-​verse computer system due to snow. Obviously my neighborhood is not a disaster; the roads are always clear as they are plowed and it was only a light dusting of snow anyway. Couldn’t the office people have told me days ago what they friggin’ problem was? And since the AT&T phone technician was at my site on Tuesday morning, obviously AT&T’s U-​verse dept doesn’t talk to AT&T’s phone dept!
I’ve now spent a total of 9 hours sitting in a parking lot waiting for the tech to show up. Part of that by myself and partly I hire a worker to sit there for me at a cost to me. I’ve spent more than 12 hours on the phone, navigating their hideous phone system and talking to clueless office staff. Dixie cups and string is sounding like a very good alternative at this point.
I now understand that the U-​verse office people don’t talk directly with the «load balancing dept» which serves service requests to the «dispatching dept». So the office people put me on the schedule and then the «load» and «dispatch» people do whatever the heck they want. None of them actually talk to each other or really has any idea what the other is doing or saying. So when I call the office, the office people are text messaging the «load» and «dispatch» people and really haven’t a clue in the world what is going to happen from there.
The short answer is that A&T is such a huge company that the divisions act as independent companies and have next to zero communication or coordination between them.
p. s. AT&T confirmation email includes this 800 phone number: 800−321−2000 which is incorrectly routed to a retail business location. This poor woman is getting all of AT&T’s calls. These are the phone people! You would think they could get their own phone number right!

Worst customer service ever! Makes promises then tries to send out techs and not keep promises by not notating their names in the work orders! They just keep transferring their own techs to foreign countries! Shady! I’m cancelling service!
Not the first time I’ve experienced bad service !

My AT&T experience
Please see the end for my contact info.
My photo by no means endorses the American Legion in my review
If I could rate it no stars I would. The only people I have had any luck with are the technicians who come out and fix replace my modem on a yearly basis.
As far as customer service goes, it is absolutely HORRIBLE !! I have ADT alarm and because of Uverse I can’t use my alarm and rely on it. I have called 611 to try and resolve the problems
One day I called and was without phone system, including alarm system for 18 hours even though it was a medical emergency.
I finally got someone from the Office of the President. I have called her six times over the last two weeks, plus she was sent an email requesting she call me back and I still have not heard from her.
I have also spoke with SIXTEEN representatives from there company in the last month, all of which I have documented. All I want is what I pay for and I am being ignored. I am an Iraq veteran who depends on my phone service and my alarm for my mental health and I feel like they could care less.
I would go and get phone service elsewhere but that would require research on who would be a good provider. However I have been with AT&T for years and I’m wondering why I’m still with them. I feel that they are such a huge company that they feel they can do whatever they please.
I wouldn’t recommend AT&T to anyone. In fact I have even contacted my congressman’s office (John Garamendi) for assistance but was told by one of his aides that they couldn’t help because it wasn’t a federal agency.
I did however go to the Better Business Bureau’s website and there were 6371 complaints RESOLVED! How many weren’t resolved and how many people just gave up
I went to war for my country and am proud of my service and if AT&T thinks I’m going to roll over and play dead they are sorely mistaken.
AT&T compensates there top five executives over 53 million dollars a year yet won’t take care of a veteran who fought for their country. Plus they ship American jobs overseas so they can pay their executives and top managers astronomical salaries
I have had enough of this company. I didn’t lay down and die in Iraq and I’m certainly not going to let them run me over.
Sincerely
Benjamin P Yeakley
P. O. Box 1212
Suisun City, Ca 94 585
(707)426−9526

P. S. If you have had problems with AT&T please contact me
Thank you

Working internet and tv before tech gets here, tech does something at the corner, no internet!!! Go figure.
I called the service line and they tell me no ones been here and we are not scheduled for anything. I told him someone was here, he worked on the main box at the corner and now the whole system is out! Obviously this is a break down in their system on many levels. One hand not knowing what the other is doing.
The lack of technical expertise is inexcusable and to compound the severity, a horrible customer service guy that hangs up on me.
G_​R_​E_​A_​T!
He doesnt bring the equipment to do the upgrade as promised instead he takes my system down and doesnt follow through.
Go with surewest, better service!
If I could give it less than 1 star I would. How do give negative stars?

I have to say I was very satisfied with how quick the tech guy, Joseph, solved the issue. He was straight to the point and assuring that I won’t have any problems with the new modem. I like his service and how he came about to make things easier in regards to scheduling next appointment if another issue occurs. Internet is back up and running. Not sure how long this will last, but so far so good. overall I didn’t like how Internet was lagging before, didn’t like the 4pm-​8pm appointment window and how they kept rescheduling me, I didn’t like how I paid for internet and was not able to use it, but what I do like is the nice employees they have (both the tech guys and tech support agents on the phone). I appreciate how they tried their best to assist me by trying to work around my schedule the best they can.
Original note:
HORRIBLE SERVICE!!! contacted AT&T 4 times today! This is the second time I had then come fix my internet! but I didn’t even get that far. They have an open window from 4pm-​8pm for the tech guy to come. told them that I won’t be able to be home till after 5pm, the tech guy comes and of course I’m not home, leaves and then I receive a message saying I need to reschedule. This cycle is on going because I get off at 5pm everyday. i am super frustrated with how their system works, AT&T is ripping me off, paid for internet but can’t use it. On top of that I am over my data on my phone with Verizon. The last agent I spoke with was nice and scheduled another technician to come by tomorrow. This is about the 4^th tech guy that will come by. we’ll see if I have to reschedule again. If it doesn’t work, I’m switching over to a different provider.
For those who are looking, stay away!!! save yourself from this horrible provider! they will take your money and provide you crappy service or nothing!

I am now sure that ATT has trained zombies to chat online or over the phone with customers. I spoke with 4 different people online and one on the phone due to the same internet disconnections that they cannot seem to fix. Every person was slow, generic, and had no knowledge outside of the tacky «help» or «questions» text that they’re allowed to copy and paste. I had one inquiry, the 3^rd spokesperson referred me a number to call; busy signal. The last person I chatted with gave me the same number. I notified him that it was busy the two times I called. They then thought that it was the right time to inform me that said department had closed 3 hours earlier. Awesome that the area I live in is monopolized by them as well. I understand that this may not be specific to the Sacramento ATT, but they are part of the corporation.

After a horrific experience with Comcast, we finally were notified that Uverse was available in our area. YAHOO. Easy and FREE install, FREE internet modem, month-​to-​month service (NO CONTRACT), and the monthly cost is ¼ of the price we were paying for our lousy Comcast service. We couldn’t be more pleased. These people know how to treat customers professionally and honestly. The tech who installed the service was very helpful, knowledgeable and friendly. Highly recommend!

You would think if you paid $ 250 for television and Internet service, you would be able to watch a movie. But I’m sitting here watching a frozen screen and it’s not the first time. It’s been breaking up. And it works enough that I haven’t started the hassle of changing services. But after watching this movie for the last hour and a half, and getting down to the end, it has frozen so I can’t watch the end. I’m afraid I finally have to make the leap to changing services. You should know I started up at $ 150 and within a year was 250. Don’t ask me why I haven’t been able to figure it out myself. Intermittently my Internet connection goes out so I can’t get on the Internet. It doesn’t last too long but it’s irritating. This is the second time I’ve invested a couple of hours in watching a movie and have lost it at the end. The first time was on DVR and at the end of the movie I got a message saying that the signal was lost the DVR couldn’t reply at the program. This time I was watching it liveand it just froze up.
I’ve been waiting to change services if I can figure out how to get local stations and get rid of cable altogether. I guess it’s time to try to figure it out.
Why did I give them one star. Well they have a great big selection of channels and movie channels but obviously you pay for it. And if you can’t watch it what good is it?

Horrible horrible horrible horrible horrible
3^rd day in a row «your connection has been lost». Can’t count the number of phone calls or home visits I’ve had so far. Go to Comcast.

Paying for 18 Mbps and receive about 12 on the regular. Ive had 3 technicians come out, 3 different times with 3 different pieces of equipment, and it still sucks. So much for the $ 99 «installation» fee they charge you.