Enterprise Rent-A-Car

If i could give them NEGATIVE stars, I would!
I reserved a car on September 14, 2015 to travel to my only daughter’s
wedding. I requested to pickup the car at 3p on October 7. I received an
email reminder from Enterprise about my reservation on October 6.
At 9a on October 7 I received a call from Darryl V. (said he was the manager)
to ask if I still needed the car. I said «yes» and he said they had no cars.
After phoning other car rental agencies in a panic, I learned demand was
higher than usual that week due to a NASCAR race nearby — everyone was out of
cars. But, the other dealers unanimously said that had I rented a car almost
A MONTH IN ADVANCE with their agencies, the car would have been there!
I left a comment on Enterprise Rent-A-Car’s Facebook page, and received the
following reply at 10:10a on October 7:
«Mike, we take customer service seriously and want to assist you. Please
email
with your contact information including phone
number, exact location you are wanting to rent from, reservation/​rental
agreement number and reference #151 007 – 1 194 so we can address your
situation. –Tatiana»
I sent the email as requested, and received this reply at 12:05p:
«Thanks for the additional information, Mike. I have sent these details over
to the Matthews regional management. I trust someone will be with you soon
once they have reviewed these details.
Regards,
Collin P.
Social Monitoring Coordinator
Enterprise Rent A Car»
As expected, I received no response from «management.»
BTW, I used my own car to travel to my daughter’s wedding, I guess I should
look on the bright side — I saved $ 262 by NOT renting from Enterprise!

If i could give them NO stars, i would! This is the worst, an i mean WORST, branch in all of charlotte. They make you jump through hoops and do TOO much to rent a damn car. I have been renting from Enterprise twice a year for the last 6 years. This location likes to check too much of your personal information in order to rent. They want utility bills and all types of crap. Since when does rental companies «check credit?» I usually use a completely different branch and I guess I have built a trusting relationship. I hate this place. I hate the employees. They are really making me hate enterprise as a company. This is the absolute worst branch and I mean that wholeheartedly.

I absolutely LOVE the service and experience at the Margaret Wallace Enterprise Car Rental location. The rental rates are very fair and far exceed those of local competition. All newer model vehicles, these rental cars are well-​taken care of and very clean. I rent from this location for business trips at least 3 times per month. The staff is friendly, flexible, and responsive to all of my rental car needs. A couple of weeks ago, I arrived for a last minute trip. There were no cars available, but the staff could not think of me walking away without the car that I needed for the trip. Austin and Jess worked together to find a car, and ultimately went to another location to retrieve my vehicle for me. I guess this proves that these two rental car specialists are willing to go the extra mile (literally) for their customers. Stop in and let Austin and Jess know that Sarah sent you.