Enterprise Rent-A-Car

I reserved a car through
(confirmation TJMXXH) to be picked-​up at this location (705 Matthews Township Pkwy., Matthews NC 28 105.)
When I arrived to pick-​up the car, I was first told that they did not have any economy cars and they could not call me because I did not give them a telephone number. (This is totally untrue, as I have the printed confirmation wherein my telephone is clearly printed).
After I challenged this untruth, I was told that I must pay an upgrade fee if I wanted to rent a car from them. I reluctantly agreed, as I needed a car to get to work. Then they refused to accept my Visa card because my Driver License was issued in Florida. I was stupified by that statement and asked for clearification. That is when the lady dehind the desk handed my a sheet of paper, that had obviously been photocopied many times, and was informed that that was this location’s policy.
I left and called your Customer Service number (800−325−8007) and explained the situation. That’s where I was asked if there was any way I could go to my home and get two utility buiil that are not past-​due so I can prove that I am credit worthy. I am not making this up, your company expected me to fly back to Florida from North Carolina, go to my home, pick two utility bills (that are not past due — that was the most offensive part of this entire situation), fly back to North Carolina and hand them to the lady at the Matthews location so that I can prove I am creditworthy.
Needless to say, I never rented a car today. I missed a meeting for work. I have to pay a much higher rental rate at another company because I did not have a reservation. And I’ve been charged by Hotwire for the protection insurance for a car I was not allowed to rent.
Enterprise has lost me as a customer. I’d rather use public transportation before doing business with this company.