Mail America Coproration

I dropped three packages off here to be mailed because they were too large for my mail nox. They had prepaid postage on them. THe packages were too large for the mail slot so I put them on the table where the clerk said to put them. I asked for a receipt and was told they couldn’t give me one because they were not the actual post office, just a drop off site. One of the packages, a priority mail shoe box, disappeared. The other two packages were delivered fine. I called Mail America, they said I had to call the post office. I called the post office and they said they never got the packge because it was never scanned in. The post office researched for a while and suggested I file a mail theft claim with the postal inspector which I did. Apparenly packages going missing from this location isn’t all that rare. Beware

I’ve had a mailbox here for 13 years. This is by far one of the best stores around. Elisa is great and they are always helpful. Never have I experienced rudeness or a problem from the employees. They always pull my mail for me when I forget my key… which is pretty regularly. Thanks ladies!

Fits my needs perfectly!
I have pretty good feelings for this place, despite reading the other reviews. They’ve fulfilled all of my needs from simple USPS/​FedEx/​UPS drop-​offs to notary questions (they pretty much have a notary all the time, but you can always call ahead to check on the day of) to finding Priority Mail boxes that the USPS shops don’t even have (shoe box sizes!!).
After consistently coming here for half a year now, I would say I do agree that the customer service isn’t always 100% and sometimes packages do get delayed. 2-​Day Priority sometimes mean 5 day delivery :(but if you’re in that emergency, go to a USPS/​FedEx/​UPS store instead and not an all-​in-​one.

Every time I go into this store there are friendly helpful employees. I only come in every few months or so but I have always had great customer service and I am usually needing packaging as well as postage and they always wait patiently for me to figure out what I need and label everything. If I need to move out of the way until I am done they politely ask me to step aside to get the next person but then when I am ready take my parcels and do it with a smile. Even if I am just needing pricing or a single book of stamps they are there to help me. Anything you would pay over the normal USPS price is SO worth it! This place has been my «go-​to» mail place for years and I hope they continue to have such great employees and exceptional customer service!!!

I just walked in there to get help on changing my address and a girl kept on insisting I go online but going online for me has never worked. There has always been an error when going through the payment process with my billing zipcode. But it never has a problem processing with anything else. So I always have to go to the post office and finish it on the form. This girl really didn’t care to listen to my problem and I went to that store because it was a lot closeR thEn the actual post office. But instead this girl rudely informed me to go to the post office and pretty much rushed me out of the store. No one in that store wanted to help me in any sort of nice way. They all wanted to be rude and not give any care in the world whatsoever, When I came in there very nicely and in a good mood and walked out of there in a bad mood. I’ve never been to that store once living in this area and won’t be going back to that store ever again. But if I happen to then I’ll just give the same attitude back or worse since they want to have that kind of customer service. And I’ve been in customer service for five years or so. So I hope they have fun with me if I do happen to come back in again unless they actually decide to care next time which I highly doubt. I just don’t get why people work in customer service if they pretty much hate people anyways. There are things called other jobs that don’t involve such customer interaction. God what rude unintelligent employees. Well shows how far they will actually go in life. Good luck to that, they will need it.

This used to be my go to shipping place, I will now never go in there again. I have always found the younger girls who work there to not be the friendliest, but today was ridiculous.
An elderly lady was ahead of me in line and simply made comment on how she didn’t remember priority shipping costing that much and that the price must have gone up. The girl helping her rudely kept telling her that she was wrong and if anything the price has gone down. The lady then asked if there was any chance of her package getting there by Saturday, to which the employee responded «it won’t go out today so no» since it was after the USPS pick up time. The employee told her to go elsewhere if she didn’t like this and said that the post office was up the street. The elderly lady then had some confusion over the fact that they are contracted with the USPS, not an actual post office. Once again the employee was not friendly in her comebacks.
The worst part of all of this happened after the lady left the store. With myself and another customer in the store the three employees proceeded to talk about the elderly lady in not a very nice manner, laughing at her and say what they «wish» they could have said to her… Clearly great customer service.

They lose your packages and provide no tracking number on your receipt. They give you two receipts and neither have tracking. When you call and speak with manager alex she says you should have asked for a tracking number. Excuse me what reputable company demands that a customer ask for tracking? She does not apologize and is the rudest person ive ever dealt with.

I recommend this facility 100%. I was in the store sending packages out when my baby started to act up. Since my baby is only 9 months I was obviously very frustrated. The store manager and an employee helped me with me with my baby so I could finish. Every time I go in there they are so helpful and courteous. I will continue to go there for all my shipping needs. :-)

I’ve been using these guys for close to 4 years and they’re nothing short of great. I’ve seen them deal with some real tool bags too, but they remain professional and courteous. If you wanna about the complete beatdown that is the USPS, use these fine folks instead.

I’ve had a chance to use this location on numerous occasions, over the years this location has been here, and ALWAYS find the people here very friendly and helpful! I have never had a problem here!
Elisa has alway been very professional, helpful and very accommodating!
Felt the need to post because of the previous review and felt it incredibly undeserving! Obviously made by someone completely ignorant of how mail center companies refund and blame those innocent people who work at these locations and who have no control over the process!
As a manager myself I am very critical of customer service and take offense at people who bash good hard workers who always take good care of me!
Sound like some who might be scamming and was needing the money!
I’ m sure the good folks at this location did everything possible to help this person but they were probably one of those bitter ugly people who you just can’t make happy!
That T. B. person should try the post office!!! Ha! Good Luck there!
Great place and great people! There’s a reason they have been here for so long and it’s not because of poor customer service!!!

When I was in store the associates were speaking very negatively about a customer walking in, refusing to assist him… I later found out this was the store manager, Eliza, behaving in this very unprofessional (and unkind) manner.
Then when I needed to claim damage for UPS package they were not at all helpful but in fact rude and refused to assist me, saying Id have to wait a few days… They list the store as the return address and UPS will refund them, leaving the customer who paid, waiting on mail america for reimbursement and not a part of the process, very very frustrating.
I WILL NEVER USE THIS STORE AGAIN