SpringHill Suites

I review hotels based on comfort. Overall, this hotel is an excellent choice for the area. Not getting 5 stars because towels are close to needing replacement (no excuse for a Marriott brand hotel to keep using towels that are losing their «fluffiness»), and, some freeway noise (minimal, though). Definitely coming back!

Probably the best reasonably priced place in town. I’ve stayed here a few times when in town for business and have never had an issue. Always clean and staff is nice. Some nights they have drinks and snacks in the evening but I always seem to miss it.
Also is convenient to plenty of places to eat so another plus. I’ve never had any issues with noise, at least not any more than any other place. Or maybe I don’t notice because I’m the noisy one?!?

I recently stayed at the Springhill Suites in McAllen for two weeks and overall it was a very good experience. The rooms and furniture are very nice and modern. The breakfast is good for a free meal and I especially like the evening happy hours. The employees at the front desk, especially Viola and Anthony, are absolutely great. They are always smiling and happy to help. The room cleaners are polite and professional, and they always left my room super clean. My only complaint is that there were some small ants in my bathroom which is weird considering I stayed on the fourth floor; however, once I made the front desk aware of this, they promptly had the exterminator take a look and treat the room. It took a couple treatments, but he got rid of the ants. Overall, I would definitely recommend this hotel for the nice rooms and the excellent customer service.

Very convenient when staying in The Valley. Nice location across from the Palms Crossing plaza. Typical 2^nd generation SpringHill design (which I’ve always been a fan of) and a very accommodating staff. Only real drawback would be the thin walls which don’t do a good job of shielding you from your neighbors. Outside of that, I’d recommend it as one of the best choices in town.

I’ve stayed here several times in the past and am happy with the Spring Hill chains. It’s there typical suite layout. I gave them 3 stars as the road noise from the highway and street seem exceptionally loud. I would recommend staying on the west side of the hotel as that side of the hotel seems to be a little quiter. Clean faciluties. Rooms in nice clean condition. I like there breakfast choices and friendly staff. Several good restaurant choose near.

We have stayed here many times and it continues to be a good value. The rooms are always neat, clean, and well maintained. There were a couple of negatives during this last stay. The mattress had seen better days as it had developed some «holes» where you just sink into and the shower door now allows water to get under the door and out onto the floor. On the positive side that had a «happy hour» from 6−7pm with 2 varieties of chicken wings, celery, carrots, ranch dressing, beer, wine, cola, and water. They always serve a breakfast that is quite good. The items vary but are always fresh. The staff is always very considerate, friendly, and efficient.

This hotel is just okay, as I only gave it 3 stars. I may have my expectations a little high since I generally like to stay at Aloft or Hyatt Place, but I did expect a little nicer considering SpringHill is a Marriott brand, but its pretty lackluster considering how much it costed versus other hotels in the area…
The bed was okay, but not the most comfortable I’ve stayed on. I had to stack 4 pillows to get my head off the bed, and I’ve had nicer towels at a Motel 6 I paid $ 30/​night for.
Now the staff is amazingly friendly and they were so helpful, and overall the hotel was very clean, but I feel as if they cut corners when building and then remodeling this hotel? Who knows…

Have stayed here several times for business. Have used their conference room a couple of times to host meetings. The staff is ALWAYS friendly and ALWAYS helpful. They have a manger’ reception most nights including bee and wine. Will stay here every time I’m in the Valley.

Es uno de las mejores cadenas de hoteles en las que e estado

Good room, very good location, helpful staff.
That is what I found at this location. It very consistent with other Marriott properties and for the Valley area, rates are fair. Service was very good, do offer free breakfast, but I skipped it on this particular trip.
I’ve stayed at this location twice and I’d stay again.

For the price, I really enjoyed my stay here… I must be a hick though cause reading the other reviews, I must typically stay in dumps… I normally stay at Courtyard Marriots. What I liked: nice big rooms, clean, nice staff that lets you have free drinks from the mini-​store (if you ask nicely), crazy manager’s reception from 5p-​7p (beef fajitas, wine, beer, etc), fast internet (wired/​wireless). What wasn’t that great: big foot was my neighbor upstairs, the shower could try a little harder (weak water pressure). I guess I’m easy to please but I really enjoyed my stay (for the price).

Stayed for 4 nights recently in a King Suite and had previously stayed one night. I am offering the review on what the hotel is rather than Irina’s review of what it isn’t (obviously, it is not a Renaissance).
This hotel is approximately 4 years old and is not showing any age. All the staff was friendly and accomodating. The room was large, bed was nice, and we rather enjoyed the separate toilet/​shower rooms. Temperature control was adequate and there is an occupancy sensor above the entry door that prevents the heating/​cooling unit from running when the room is unoccupied. The toilet/​shower room «barn» doors are a little on the heavy side and would be better suited with a handle on it to make it easier to operate, but theses sliding doors do not waste space. Breakfast was as expected for this level of Marriott property. The indoor pool was a little on the small side, but was very usable.
Overall, this was one of the better SpringHill properties and would recommend it for a stay.

I’m a devoted, dedicated Marriott customer for many years — love their property choices all around the world: the variety, service, comfort and perks. In McAllen, I love their Renaissance Casa des Palmas hotel. But my company now mandates Springhill Suites.
I held out as long as I could, but finally had no choice. I read the info about their recent remodeling efforts, I asked my colleagues — and I must say, I did not enjoy my recent 3-​night stay. Yes, it is freshly remodeled; yes, they have also «modern» rooms, and the expected complimentary breakfast. But I think they simply tried too hard: the ultra-​modern interior is a bit too much, with the hanging curtains and beads separating the breakfast area from the general lobby territory.
The rooms [again, they tried too hard] are just not exuding that feel of «luxury mixed with modern minimalism» because the material used is of lower quality: the lights are energy efficient, but «cold»; the sliding doors to the toilet and shower [separate areas] are too heavy and difficult to close; the curtain fabric is so stiff that it does not close well and leaves a wide gap between the curtain’s edge and the a/​c unit below the window. Oh, and the A/​C unit — at least the one in my room would not shut off on «auto» cycle, and was so darn noisy, I did not sleep well at all. Neither did it work well enough to actually cool the room temperature, so it was a vicious circle…
Last, but not least, the hotel must improve its communication with the airport shuttle drivers: I was left stranded in the 100+ degree heatwave, and it was no fun.
I’ll have to go back, but not because I want to. I would prefer [and highly recommend] the Renaissance Casa des Palmas — more luxurious, accommodating, relaxing, and still competitively priced.