Louis Vuitton McLean Neiman Marcus Tysons Corner

Great Service & educated staff. Wish the store was little bigger and more options like their flagship store.

This LV is located inside of Neiman Marcus at Tysons Galleria and their service is THE BEST compared to a handful of LVs I’ve been to in three different states (VA, CA, FL).
The other LV boutiques do not pay attention to those that are only walking in, this LV however had associates offering refreshments from the moment you step in. It makes you feel welcomed regardless of what you’re shopping for.
Deby was my sales associate and she was very down to earth, friendly, and patient. People say LV doesnt need great sales associates because the product sells itself, but they’re wrong. It makes all the difference and not only did I come out with a more expensive bag but I was looking forward to come back again!

Julie was very patient while I looked and asked several questions about the models of the purses. It was a smooth transaction. I love this LV in Neiman Marcus.

Everytime we come we have great service (even though we don’t buy anything) The Asian SA’s are very attentive. Tip: always ask for help don’t just wait for the SAs!

THIS REVIEW IS FOR NEIMAN MARCUS LOUIS VUITTON BOUTIQUE
I love this location! Every time I’m here I shop with Courtney who is the Store Manager! I’ve only purchased SLG’s and she’s always been very helpful. She’s very friendly and easy to work with. I’m sad that I no longer live near this location because I recently moved to Seattle. Even so, I will definitely call her up when I want to buy my next LV piece.

Although I’ve shopped at the one at Bloomingdale’s more often, I decided to avoid the crowds (which has gotten worse since the metro runs through there now) and shop at this location in Tysons Galleria. Linh was my sales associate and she was super sweet and patient with me! Even the security guard is friendly here. They also have complimentary hot stamping and embossing available for your purchases (it’s obviously nonrefundable once you do that though) which I took advantage of.
My purse wasn’t in stock and Linh let me know that another one should be in within the next 1 – 2 days. The next day, she sent me a text to let me know that my items were ready. I came in to pick them up and encountered another sales associate who wasn’t as friendly, but she showed me my items with the hot stamps and and I went on my merry way.

Lily is the best salesperson there. I would say that some of the other employees are not AS friendly (i.e., if i need to return something), but Lily is always friendly, smiling and provides top notch service! go to her for a great sales experience!

I stopped by here after a very unsatisfactory experience at the standalone boutique in the galleria (read the other review). I was greeted when I walked in, although the store was busy, an SA helped me as soon as he could. I wanted the four key holder in Azur and they didn’t have it. He offered to actually go to the other LV and get it for me, which I really appreciated as he went out of his way for a small commission. I was able to have it hot stamped in 20 minutes, and I really appreciated his hospitality. Overall this experience was much much better than my experience at the free standing LV boutique in the galleria.

Poor service. When I got there to get new purse, the person who was there was so rude and unhelpful and was giving me attitude. I did put her right on that place where she supposed to be, but I still left and went to LV store in Tyson corner Mall. They are so nice and fun there.

I love this location! I see all the bad reviews? Well I never had any bad experience. Parking situation can be improved but I don’t mind driving around to find the spot!

I love this store! Very friendly staff and helpful staff. I feel like a king every time I shop here. The customer service is exceptional!

Your typical LV store. Plenty of monogramed leather accesories so you look like the person who got theirs in Chinatown for a fraction of the price.
The shoes however were killer with some really good choices in both mens and womens.

I just bought a $ 1,700 bag a few hours ago. The lady said «I will be right back to box it up.» She came out and gave me my bag, it was sealed in the middle. I should have checked it before I left. She didn’t give me a box. So unprofessional. If you ran out of boxes, tell me before you hand me the bag. Now I have to go back tomorrow and drive 20miles for a damn box. Incompetent sales people.

I recently visited this store as a happy bonus gift to me. This was my 1^st visit inside of a Louis Vuitton store and my very 1^st handbag. I have purchased Louis Vuitton items from their website in the past.
I walked in knowing which handbag I wanted to purchase but wasn’t clear on which size because I needed to see it in person. No one even spoke to me when I walked in. I saw one maybe 1 customers and about 4 associates and a security guard. So I walked around the store and just looked at items assuming I, the consumer, would be approached, greeted, and assisted. Nada. So. I walked to the front desk and stood behind another customer forming an obviously line. FINALLY! After almost 5 minutes I was greeted by a heavy accent speaking woman. I told her what I was interested in and my sizing dilemma and she asked me what did I want to use the bag for travel or everyday use. (I’ll have to state this weirdness though: She would not look me in my eyes… wtf? I may not be drop dead gorgeous but I’m not hideous either… I have no idea why she didn’t and it seemed rude and weird). Anyways, I appreciated that she brought out both sizes so that I could try them on and her at least telling me she would close up with another customer who was there 1^st while I tried on the handbags and that she didn’t take too long and was mindful to check back on me. I wish as a, luxury brand buying experience, the customer attention was uninterrupted. *I received more and friendlier help from a fellow Louis Vuitton lover and shopper in this store than any of the sales people.*
I had to asked for my item to be boxed and bagged… this should’ve been done without asking.
My sales person did thank me for my purchase (without eye contact) and she did explain to me that my handbag needs to breathe (without eye contact) and she gave me her card (without eye contact).
Sorry but that eye contact thingy annoyed me. I told her I was interested in hot-​stamping my new purchase but they had a super long wait. I told her I couldn’t wait, not for just 1 initial to be stamped and she offered to do it for me on her lunch break which was nice but she wouldn’t lunch until 2 hours from now so I declined. It was sweet that she offered though.
Unfortunately, once I was all boxed and bagged and went on to do other shopping, I got back to my car and something told me to check my new handbag… I unboxed the prettiness… and searched and searched but THERE WAS NO RECEIPT… I had assumed that my receipt had to be in the bag or box. I could not leave without that so I had to walk all the way back in leaving my box in the car because I didn’t want to walk back in with my receipt-​less handbag… there are too many Black Americans in the news recently getting accused of theft/​fraud and manhandled after they have made legit luxury item purchases. So, no ma’am… I know Louis Vuitton keeps a record of my profile so re-​printing a receipt should be no problem. And it was not. I walked back in and get this: the sales person sees me and says «Yes, you… you forgot your receipt!». WHAT? HUH… Yes, she really did blame me for not giving me my receipt. I was pissed at her. Why not just say, «I apologize. Please, wait one moment as I print your copy out.» Right? I was done with lazy customer service at this point and just wanted to leave WITH my receipt this time so I chose to just smile and wait for her to get with the program. She then had me sign the store copy of the receipt… THAT SHE HAD ALREADY SIGNED. she crossed her signature out so that I could add mine. True Story.
Her customer service was off and on. Sometimes it was decent and then other times I was standing there thinking wtf is going on.
I wish the sales people here were friendlier and more professional. There was nothing outstanding about the service. I’ve experienced better at Macys! I was really looking for a nice go-​to contact since I plan on making many more Louis Vuitton purchases in the near future. Oh well… LV’s online service is nice as always. A million stars for Louis Vuitton but only 2 stars for the customer service at this Louis Vuitton location.

OUTSTANDING service, I LOVE this particular store! Special THANKS to Courtney C! She is the manager at this location; she’s wonderful: super friendly and professional!
I have always enjoyed shopping and browsing at this LV store, a boutique inside the Neiman Marcus in Tysons. What prompted me to write this (belated) review was a specific experience I had with a Sully MM that I had purchased almost a year ago (back in September 2012) but didn’t start using it until several months after my purchase. Fast forward to May 2013, I notice some irregularities (strange wear and tear signs) on the bag and brought it into the store. Courtney was very gracious and helped me with getting the bag repaired. The bag was promptly repaired and I was happy with the service. Two/​three months AFTER this repair, I noticed the SAME issue reoccurring with the bag. I called the store and Courtney advised I bring back the bag to have it looked at (which was then sent to LV corporate). I wasn’t sure what to expect since I have technically had the bag for close to a year at this point.
A couple of days after I brought the Sully MM back the second time, Courtney promptly called to say I could exchange the Sully for any bag in the store! Courtney then patiently helped me find a replacement bag that I loved. I was SOOOOO pleasantly surprised and thrilled with the whole process. I had been going to this store for years but by no means one of their biggest customers.
In summary I was really impressed with Courtney’s super friendly, helpful, professional manner. A few weeks after this Sully MM exchange, I came back to the store and bought another bag that LV had just launched — Courtney showed me the new LV bag, and how could I resist? :D

Schwag of bags
I believe you should buy TOL (top of the line) when ever possible… basing this on the theory you get what you pay for. If you buy crap… it’ll last you a little while… fall apart then you you go buy the TOL crap like you should have in the first place.
So my HMU wife (high maintenance unit) swears that paying upwards of 2 G’s for a hand bag (don’t forget the $ 375 keychain accessory) is par for a bag of this «quality».
So I find myself rooting through her bag… yea I know, man violation… shut up…, looking for my Kohls card and the 15% mailer coupon. I’m buying TOL Chuck Taylors smart guy and I’m getting my damn discount. So I take notice… precise stitching, high grade leather, luxurious fabric lined interior, heavy duty zippers, generous space and functional pockets. Suddenly her argument that buying one purse every 5 years versus a cheap one every 6 months holds a little weight.
The LV folks at Tysons are nice. No pressure… but then again… if you walk into an Aston Martin dealer there’s no sales pitch in that joint. You MUST be holdin” fat stacks just to browse.
Bottom Line. Fellas… you got away buying your girl that CZ diamond. Don’t get busted giving her a Fooey instead of a Louis.

My wife and I went to LV in the Galleria, and were astonished by the level of service, if you can even call it that. Having spent years in the customer service industry in various lines of work (mostly management), I truly couldn’t believe my eyes.
We were barely greeted when entering the store and walked by four or five salespeople who did not bother to match our eye contact before finding one young lady who was good enough to ask if we needed help. My wife showed her the purse for which she was looking and the lady disappeared seemingly never to return. After some time she reappeared and began helping a different customer without ever returning to us. A gentleman offered to help us and recruited the assistance of second young lady. This latter individual was helpful enough to justify carrying out the transaction to order the purse. However, getting to this point so closely resembled being beaten with a blunt instrument that I had suggested to my wife that we leave.
I expect more seamless (being polite) service from a luxury brand… actually I expect better service than this at any retailer. Of course the product has good quality, but that is obviously beyond the control of the poorly service-​minded individuals who were working on the (last) day I stepped into this store. The extra star is only for the final young lady who was kind, courteous, and helpful, and the quality of the merchandise itself.
Fortunately, I was able to pick up the purse from a different location (the boutique at the Bloomingdales in the main Tyson’s Mall), and my experience there was quite positive and much more representative of the brand’s reputation. This is where we will go henceforth if we have a desire for anything from LV.
Note: We’ve also, since, been to the boutique in the Bloomingdales at the Galleria and had a positive experience there as well.

All the salespeople here are very nice and helpful. I never felt pressured into any purchase! They take their time to show you comparable items you may be interested in based on your preferences and needs.
Louis Vuitton also offers complimentary hot stamping of your initials on your purchase! Silver, gold, and no color stamping are available. They’ll also ship the item to you for free if they’re unable to provide same day hot stamping service.

I have had nothing but amazing experiences at this Louis Vuitton store each time I have visited — more than a dozen times in the past two years, whether or not I left with a shopping bag.
The sales staff is never pushy, rude, or condescending and truly takes their time when working with you to find the perfect bag. In fact, they go the extra mile to even be humorous and friendly; I even got thank you cards after purchases which really shows how hard the staff works to establish a strong relationship with its customers. 5 stars for the service alone.
The store is very well-​stocked and there are always multiples of the classic bags in the back. If you’re lucky, there will usually also be a multiple of a limited edition bag in the back too. There are catalogs scattered throughout the store to look through if you want to refresh yourself on all your options.
From what I recall, they only take American Express — if you want to pay with a different credit card, you have to purchase Neiman Marcus gift notes and pay with those… this may have changed; admittedly, the last time I was here, my mom did the paying for my graduation present. She decided she wanted to leave with something too, leaving us with two humongous boxes and shopping bags. The icing on the cake? Our sales guy offered to carry everything for us out to our car! Though we politely declined, his gesture was truly memorable and the epitome of how service in retail stores should be, regardless of how high end they are.

One of the better Louis Vuitton stores!
I have always received great service here. This location is inside Neiman Marcus. They offer handbags, accessories, sunglasses and women’s shoes.