Embassy Suites Hotel

I am giving this hotel 4 stars because, all things considered, this hotel is a sure bet for a good stay. The enclosed courtyard concept works very well in a hot and sultry climate such as Memphis. The rooms are enormous. There are three sinks! One in the bedroom, one in the kitchenette, and one in the bathroom. I have stayed at Embassy Suites many times and have yet to use the living room. They have recently renovated the common areas. It’s nice, but I am not a fan since it has a worn-​out look. I have to assume this is the look what they wanted. One area they did not renovate is the gym. It is still small and the equipment is positioned so that you are staring at the wall, and there is not enough ventilation in the tiny room.
I had mixed experiences with breakfast during my most recent stay. Day one they were about 30 minutes late getting the eggs and oatmeal out but on day 2 they were about 10 minutes early and a much more complete selection.
All in all, a solid four stars.

I usually stay at Springhill suites but there wasn’t one available in the area I wanted to stay in so I decided to join the Hilton Honors Program and try a Hilton property. It’s been years since I stayed in an Embassy suites and this one did not disappoint. The room is clean and comfortable and the bed was very cozy. Pillows are a touch to soft for my taste but not unacceptable. Shower pressure was FANTASTIC but the water temp was a little hard to get just right. The made to order breakfast line was a little long but there was a buffet as well with scrambled eggs, oatmeal, link sausage, fruit, yogurt, etc. I did find the buffet a little tough to stick to my
Weight watchers diet with but I managed. It would have been easier if I was willing to wait in line for a made to order omelet. All in all I would definitely stay again! As a side note– the employees here are VERY accommodating and nice :)

I stayed there this weekend. We had a dirty pillowcase. The bathtub handle was broken. The soft bed’s mattress was broken. The staff was friendly and very nice. It is an older hotel and it needs work. The front exit from the hotel was out of order the entire weekend.

I’m only rating it a three because for the price and expectations they fell short of other Embassy Suites I’ve stayed it. It’s still a nice hotel! It just didn’t seem as clean and updated as I have come to expect for the price elsewhere.
For the drinks at the manager’s reception they really need larger glasses. Not so that we can drink more alcohol, but they were using a full shot anyway and there was little room for a mixer after ice also taking space. A vodka cranberry became cheap vodka on the rocks. A bigger glass with the same amount of vodka would have been just fine. Of six people at our table all seemed to agree. However, you still can’t beat a drink just for the cost of tips.

Staying here right now. Drink hour was awesome!!! I didn’t know they had free drinks for two hours straight. The drinks were a little watered down but if you have enough within those two hours you’ll start to feel it. Lol. The room was great, like always. I never have a problem at this hotel and if I do the staff always helps to resolve it. This was my husband’s and I’s 3^rd time staying at this hotel with the last 3 years.

Below average Embassy Suites. Staff is very nice and accommodating, but their are several issues:
— weekend breakfast make to order staff is too small. Made to order was very good, but very slow because there were too few cooks based on number of hotel guests
— rooms smell. Our first room smelled heavily of smoke (all rooms are non-​smoking), the second of mold and mildew
— finally, like some other suburban Embassy Suites, the weekends turn into party central with loud groups seeing how many people they can cram into a two room suite.
I would not recommend this hotel as a 1^st option in the Germantown/​Memphis area.

This was a very nice hotel for a decent price on
. Being that i am a Quadriplegic wheelchair user, i have a few complaints.
The so-​called «wheelchair accessible» rooms are actually regular rooms that were sorta adapted to accommodate wheelchair/​elderly occupants. Rm 220 has a tub with safety bars. Rm 224 has a roll in shower with a sitting area.
The problem with Rm 224’s bathroom is that it was poorly made to be accessible. If you are a non walking wheelchair user like myself, i advise you to not stay in this room alone. There is a significant ramp up into the roll-​in shower & the shower bench is up too high. So i had to take a running start to get up the ramp & into the shower. I then had to ask my partner to remove my chair. Im 6’1 & my feet barely touched the ground. The water runs out of the shower into the rest of the bathroom floor because there is not enough of a drainage ditch & there is no divider to catch the water. The shower bench does not let up at all because the shower rail is restricting it from doing so.
The bed is up a little high & should be lowered to accommodate wheelchair users that are unable to transfer to higher beds.
All in all this is a great hotel that i would suggest to others in my condition, just not alone.

Very professional and clean hotel. Great for business trips as they provide all of the amenities you need to be able to work from your home. It doesn’t hurt that fine dining is right below your room at Frank Grisanti’s.
Shana was extremely helpful in resolving a error on my bill.
I would definitely stay here again.

we stayed here while meeting a long lost family member… the hotel staff did everything within their power to accommodate the reunion and make our stay comfortable. .? will stay here again.

The hotel Is great – construction is complete and the result is very sleek and modern. The breakfast/​reception area is not as upscale as other Embassy’s but I have no complaints about the room, breakfast or manager’s reception – all of it was really great. The hotel is accommodating and inviting and I would highly recommend it! The attached Italian restaurant is a bit pricy but also delicious. They have Peroni beer, Italian wine, and four beers on tap. How can you go wrong when a hotel has that? If you are in Memphis and looking for a suite hotel you can’t go wrong here. Enjoy your stay ~~

Two-​room suite– complimentary drinks– complimentary made to order breakfast and coffee++ awesome cocktail hour

Decent Hotel for what it was. The room was nicer than what I expected. My issue was with house staff. My wife, kids and I stayed there for 3 days. In town for a family reunion. For the entire time we were there no one came to clean our or bring clean towels. I had to go find the maid and grab clean towels off her cart. I also had to take my own trash down stairs to throw it away. Nice rooms, but very subpar service. Will we be coming back? Thats a negative ghostrider

Worst hotel in the world. Dishonest. Greedy. Do not stay at this property .
The owners should be ashamed.

The hotel is currently under renovation, so several of the nicer amenities weren’t available during our stay — but, the suite was very clean and well furnished. Happy traveler — will be better next time with the full made to order breakfast :)

The hotel is under major renovation despite them only mentioning that the breakfast would be limited. Hammers & jackhammers by 8 am daily. Fitness center closed. Pool closed. Breakfast area closed. Breakfast was a paper bag with prepackaged muffin, granola bar, & apple; no other choices & nothing hot. The room was fine, but construction noise unpleasant.

Entire first floor and central atrium is under construction until April 2015. No awesome made-​to-​order or hot breakfast, swimming pool, gym, and construction noise after 7am. Driving in from Oklahoma, my family was more than bummed. Great opportunity for discounted rates? Not a chance. Not even a free cookie. Although the front desk was nice enough, she had no frontline authority and the hotel management was making decisions based on something other than customer satisfaction. Highly unusual for Hilton Embassy Suites.

As others have said, this place is dirty, old and nobody seems to give a darned. Mildew in the shower, closet door unable to close and… get this… no toilet paper in the room and it took them 25 minutes to get it to me after I called. Good thing that Mother Nature didn’t call.
I’ve stayed at the Hampton Inn right next door and it’s nice, for a Hampton Inn. Much better value, clean and well-​appointed. Everything the Embassy is not.

This is a nice hotel. A great place to stay for a long hotel stay when you are in town on business! I am pleased with the accommodations except for a few things. One night we found ants in our room, eating the cookies on the counter by the microwave. We called the front desk, who then sent up a maintenance man to spray for the ants. He told me that they usually come up from under where the refrigerator is located. In all honesty, although I appreciated the prompt response to spray for the ants, in most hotels they would have sprayed, moved me to a hotel suite, or discounted the price of my room and provided me with some type of complimentary voucher to a restaurant. After all, seeing ants eat your food in a hotel is very gross.
I agree with one reviewer that the walls are paper thin and I noticed that my bedroom wall shakes every time a guest in the room next door closes the door. I can hear the conversations next door, and let’s just say, that’s not all that I’ve heard. The air conditioning system is also hit and miss. Sometimes the room seems cooler than on other nights. I think that the thermostat is there to make you feel as though you are in control of room temperature when you are not.
The complimentary breakfast is not bad, but the area that it is served in is more low class cafeteria than for a hotel like the Embassy Suites. The area is basically the lobby of the hotel and makes the hotel sound loud and chaotic, particularly during breakfast and their complimentary happy hour in the evening. I also noticed that sometimes their dishwasher does not thoroughly clean off the food particles from their silverware.
Frank Grisantis restaurant is okay only if you are really hungry. So far I have ordered a salad, entrée, and dessert and it all tasted uninspired and something that I would have done better cooking myself, especially for the price. One of the best things about this hotel is that it is in a great location. There are restaurants and places to shop everywhere.
One last thing that I have to add is that in my personal experience, the bellman was not helpful. The bellman watched me pull up with my vehicle, take out a lot of luggage for my entire family (for a long hotel stay), and then simply walked off without speaking or providing me with a cart to load my luggage. I saw him a second time in the lobby as I was checking in, where he did not speak or offer to assist me in anyway. I would still recommend this hotel, but it’s just not 4 or 5 stars. I almost gave it 2 stars, but I hear that renovations are coming in July.

I am a regular business traveler and this the worst embassy suites I have stayed at.
The furnishing and carpet are tired, the temperature controls non-​functioning, poor plumbing, and very thin walls.
Make sure not to get a room along the entrance side as the signage lights shine directly into the room.

We had to book here at the last minute on a long trip that we were running behind on and were pleasantly surprised with how nice it turned out.
I am guessing this hotel is about 20 – 25 years old but it seems like it has been well taken care of. The staff was super nice and our whole family loved the made-​to-​order complimentary breakfast.
We managed to squeeze two adults and 6 kids into the room without any issue. There were two Double beds (I don’t think they were Queens, they definitely could have been a bit bigger) a pull out couch and a little collapsable crib for our youngest, and still it didn’t even seem cramped.
Its got a cute décor with the atrium inside and the pond with the fish and the ducks doesn’t come off as tacky. All in all I would definitely stay here again.