Enterprise Rent-A-Car

I’ve put off reviewing because I have nothing nice to say. But, if I can help you avoid the mistake, this is worth it.
Left the airport and checked into the first enterprise desk. Reservations confirmed. Then, with no paperwork, I’m told to go upstairs to part two of this horrible enterprise experience…
Get there and see the lot. Three clown cars, a Cadillac SUV, and a camaro. And, notice the lady in front of us having a hard time. Come to find out, the unprofessional young desk employee has no more cars for her. Which means potentially that they dont for us either, three grown men with extra luggage. Sure enough, I’m told he won’t give out the caddy, it’s a premium. He won’t give out the camaro, it’s for an employee. I explain that my company made these reservations weeks ago. And explain that we obviously won’t fit the three smaller cars. He started to rebut bad enough that my associate felt it appropriate to explain that if he didn’t want to be in the customer service business, then he should just quit now. It was an appropriate statement considering our desk defendant’s attitude. Did I mention unprofessional? It gets better. He got frustrated and left. 25 minutes later, the girl from the former desk came to help and explained he (nasty, young guy) was just frustrated since management often hangs them out to dry. She took care of us and a full size Auto showed up in 3 minutes. She was professional. Then, told us to drive to the next location to get our paperwork — across the lot.
We drive there to a parking barricade and booth with no attendant. We wait 7 minutes for another guy to cross the floor to tell us the regular attendant must be in the bathroom. Oh, that’s a good reason to leave customers hanging. He is polite though and gives us our first and final paperwork then pushes a button to lower the barricade. The madness was finally over.
Ive been an enterprise customer for over 10 years and normally define my experience by the attendant in North Carolina who told me if I ever have issues anywhere, or ever need customer service, or to make reservations, to call him. He simply said that’s «what customer service is».
Wow, stay away from Memphis Airport Enterprise. Thrifty had a lot full of cars and my money almost did, and WILL, go there in the future.

I have a reservation. I reserved a car and I’m here to pick it up. But they are closed. The security guard told me that they are all out of cars at Enterprise and he gave me a business card for Terrill Steele, Brand Manager. Enterprise has made no attempt to contact me to let me know that they don’t have cars so I can make other arrangements. Bad business. Unprofessional waste of time. Luckily, Avis and Hertz are open and still have cars. There are a lot of furious people here who have been inconvenienced by Enterprise. I travel here frequently for business and will no longer work with this company.

I was visiting my friend in Memphis and we made plans to drive to Atlanta to see another friend of ours. I completely dropped the ball and we didn’t finalize our plans for travelling to Atlanta until the day before (or 2 days before) we were leaving. We were going to bus down but because we waited too long, they were sold out for when we wanted to leave. We checked one of those trip sites (I can’t remember which one) to find a good rental car company near enough to my friend’s home. Luckily for us, we chose this one.
We made the car reservation the night before picking up and crossed our fingers. When we arrived at the office, we were immediately greeted by Melvin. He was polite, friendly and knew what he was doing. (At so many other places, it feels like you can only pick one of those three.) He always knew what was going on around him but at the same time, I never felt like he was neglecting me. He made sure to double-​check with me that we were willing to wait for the car that was getting an oil change and tire rotation, rather than the vehicle that was just returned. A twenty minute wait for a fresh car? I don’t mind a bit.
We received the same service when we returned the car. It was just a friendly and quick transaction from beginning to end. Definitely my go-​to car rental place in Memphis.

I had a wonderful experience with this Enterprise location. I made a reservation online for September 24 – 28, 2015 and everything went well. I arrived earlier than planned from my flight and luckily I was able to get my car and it was still the same price. The only issue I had was with the professionalism of the two clerks at the time of pickup. They were engrossed in a conversation and felt the need to continue it while assisting me, but I can look past that. I will certainly continue business with this location.

Don’t waste you time making reservations here.
Alamo doesn’t leave until the last flight for the day. So you are better off going here.
I have a corporate account with Enterprise but due to the lack of customer service from Diane she was horrible by the way and unprofessional with a nasty attitude. The way she dealt with me on the phone was very poor. My flight was delayed in another state and I called to let them know I was still coming. Diane was very rude and didn’t provide other options for me. ETC ETC ETC
Needless to say. She said she would stay until my flight arrived which was 10 mins after closing. Got to the counter and they said she had left early.
Filed a compliant with 1800– customer service hotline and got in contact with the regional manager and he did nothing to help out with the problem. He tried to ensure me that Diane did not leave the site early. He seemed to be uninterested in the issue.
I won’t be doing personal business with them and look for another corporate account at another rental car place.