Fedex Corporation

Don’t know what’s going on with Fedex. Had great service but suddenly it stinks. Last few deliveries have taken too long. Seems like something has changed. Any comments?

Horrible horrible horrible service and idiot employees!!! Had a package sent to me and was told I could pick it up early if it got to my local office. Come to find out they do not do this. They need account numbers for the original shipper, IDs on both parties, finger prints, birth certificates, DNA samples, sperm sample, blood and other stupid things just to pick up a stupid package! So the original shipper laid to have a package delivered on a weekday. The package got there on a Saturday and the office is open till 5. The original shipper called and said its ok for me to pick up early. But the idiots at FedEx not at the location and the corporate number can not for the life of them figure this out. Why do we pay them for be idiots? Why do they even exist? No body knows. The original shipper used them only because usps is farther to get to. This will be the LAST time I, my company, anyone else I know or their company uses fedex. If they can’t even figure out something this simple as to release a package early with the «right» way to do so, imagine what else they can manage to F*up?! I will NOT give them the opportunity! NO thanks fedex! You guys are horrible and very stupid and need to learn better communication skills, customer service and just a better service period. Or just close your doors for good. No one likes your «services» or whatever you try to pass them as now a days. If you need something shipped without a hassle, use usps or dhl! Or a carried pigeon! Stay away from fedex!

ok fed ex here is your chance to explain why you let your reps hang up on your customers???
i have called several times and requested a supervisor or requested that the call be directed toward a specific department. the front line rep states that i have to give them information that is not part of their focus. when you opt out, the rep says,
«since you are not giving me any information, i’m hanging up»… and they do.
i am in california and there are privacy laws. basically when requesting assistance, do not have to surrender any information unless your are speaking with a peace officer or an officer of the court. your front line reps are acting as if they have subpoena powers.
you have a switchboard operation named justin and requested if he could transfer the call to the fraud department. this switch board operator did not answer that query but start asking questions about the call. i informed him that the the matter is focus of the fraud department. justin stated that «ok since you won’t give me any information, i am terminating the call». so why is this and why is the switch board operator needing to know matters that are the focus of the fraud department?
the worse case is a call center rep in the bristol office named sierra. this princess has hung up on me twice? i have asked her twice if the supervisor on duty would take office the call. «if you don’t give me any information, i am hanging up «!!! and she does.
when asking for assistance or requesting additional assistance, it not dependent on answering any questions. you can not demand name, nature of the call, or any information as a condition on transferring a call. it’s similar to when radio shack would not complete a transaction unless you gave them a phone number or zip code.
you have these children that have no idea of the laws that relate to their jobs, playing office. so you have children that are saying, «if you don’t play by my rules» you can’t do business with fed ex.
finally i do request that the phone rep will discuss the matter with their superior. by state and federal law, the supervisor must take the call for additional assistance. the front line rep hangs up.

So FEDEX has this thing called a «vacation hold» when you won’t be there to take delivery. I open an account, sign up, place a vacation hold. What does FEDEX do? Ignores the hold and tries to deliver anyways. Then leaves a note «You were not home to take delivery» really? How much are we paying for this level of service?

It wasn’t my choice to have FedEx deliver my new iPhone. Yes, I was disappointed that it was delivered a day late, even though the emails and tracking stated otherwise. I get it, it’s an overwhelming time of year. But the packaging… Come on! It’s a $ 500 phone and all they did was put 3 tiny air pillows inside the box still allowing the phone to bang around inside? SMH. Luckily Apple does a great job at packing their products so there was no damage.

Federal Express Corporation Did Not Deliver My Package To Me Properly…
I had a blackberry to be delivered to me coming from Canada and Yes, a signature was required, however, it was supposed to be my signature and I did Not know that anybody could sign for it.
Sadly, somebody else signed it in which I was Not aware of and Never Received The Blackberry.
Yes, I did contact Federal Express’s Corporate Office to find out what to do and/​or to see if they could go through their insurance to give me some kind of reimbursement and that Served No Purpose since they were Unwilling To Take Care Of My Loss.
Furthermore, I did sue them in small claims court and lost because their representative stated that there were supposedly three ways that my item could be delivered to ME and once again, I NEVER received my blackberry.
In any case, this damn corporation obviously does NOT care about their customers since I am still without my Blackberry and whoever it got delivered to certainly was NOT me!
I am therefore Not Totally Happy with Federal Express’s Policy, nor how they did NOT take care of me as their Customer!