Verizon

Pésima atención al cliente. Me hicieron esperar más de40 minutos teniendo gente disponible

So angry. Only reason I went into the store is because UPS lost my phone shipped from Verizon after trying to buy online. I was helped by Lindsay who in person was very nice, but after that completely fell apart!
First off, she forgot to put in our back the charger and headphones for our phone, had to drive all the way back to the store to get them which was a total pain. THEN she said we were going to get a sale price and a discount on accessories we bought. That didn’t happen. When I called to point out the mistake, couldn’t get a hold of her she was busy, but relayed to me through the person on the phone that she would apply it… still nothing.
I called 4 more times and each time she’s busy and NO call back! Finally I ask to talk to the manager. Manager was basically annoyed with me and told me I had to wait for her to know the amount of the credit to receive. Wait what? Aren’t you the manager?
Finally Lindsay calls me back. She assures me that she’s going to credit my account after the 5^th time trying to work this out. Guess what?! No credit. I’m tired of wasting my life trying to get my $ 40 back, and I will NEVER go back to this store ever again, and I suggest nobody else does either. This has been a total and complete pain for me to deal with.

I recently dealt with samsung over the phone because I ordered something direct. I got the runaround for 20 minutes and then was told it would not take my product back. Do not deal with this company. And they charge you to help with their product

I’ve been a Verizon customer for about 10 years and I’ve always had good service when either visiting locations or when over the phone, but today my experience was absolutely a 5 star visit! I had the privilege of being helped by the General Manager, Kendell. Not only was she personable, friendly but she went above and beyond my expectations. As a business owner, I could tell she values her customers that walk through her store’s doors and genuinely is a wonderful person. Her and her team deserve this rating. Thank you Kendell and team!

If I didn’t have to put a star I wouldn’t have. Verizon is an absolute nightmare! Worst three months of our lives dealing with this store and this company. Paying the costs to switch back to Att seem well worth being freed from the constant let down and harassment which is the only thing this company as a whole has provided for my family. Save yourself the trouble and DO NOT USE VERIZON.

I went to this Verizon store after my phone was stolen and the Temecula branch could not help me. I was amazed by the service and all my problems were solved. I would 100% make the drive out to Menifee again to get this great service.

Okay, so I went out of my way to sign up for a Unilocal account for this. Brandon is a BOSS! I’ve come on multiple accounts to this store where I signed up for my Internet
/​TV to attempt to get my free Tablet per the promo of my sign up with no avail. I stopped in today to expect the same «Well we can give you a phone number to call» bull-​… and this brick house of a man steps from behind with an iPad and interjects «Uhmm. I can just. add the discount from your account from here.» Like Moses on steroids, he parted the RedShirted sea off incompetent and uncaring answers and fixed my problem in an INSTANT. Personal, straightforward and pretty damn persistent with his upscale skills. I’m pretty sure he’s not even in the department that was supposed to help me! The man uses common sense, professionalism and his immovable presence to get er done. These four stars are for you big guy, the missing star is for the missing sensibility that I usually come in contact with at stores like these. Hope the knee gets better bud, Cheers!

Can’t pay your bill here even though when you call and ask they say you can. Drove down to the store and the girl couldn’t even find my account… so I had to drive to a different location. No wonder this place is always empty. Don’t waste your time, bypass and go to the one in the target shopping center!

If this review was for Verizon Wireless only I would give it a 4 to 5 star. But my experience with the FiOS rep at this location deserves a 1 star or less if it were an option.
As you will notice I am a long time Unilocaler and I give 5 star reviews all the time so I am not just a disgruntled person that is never happy.
Before coming to the store we spent over an hour on the phone with Verizon FiOS who requested that we bring in some paperwork to the actual store. When we arrived we were greeted by a very nice manager, Kendall, who seemed eager to help. She referred us to the FiOS rep who acted like she better things to be doing. She even uttered under her breath to another employee how she needed to be at her other store instead of helping at this store. From the sounds of it she may work at a store in Murrieta. Anyhow, since she was too busy to help us she had what appeared to be a trainee put us on the phone with Verizon. He tried calling a couple of times and the phone calls would not go through which is completely typical when you call their main number. When he was finally able to connect, he handed the phone over to me. The problem is that someone has been using my bank account to pay their Verizon bill. The store didn’t seem to know how to help so they wanted me to call and see if Verizon could help me. However I already did call and explained my situation and they sent me to the store with my bank statements. If the store didn’t know how to help me shouldn’t they have taken the Reference number Verizon gave me and tried to get to the bottom of the issue themselves? After all, they ARE Verizon and I am just someone who they have been pulling money out of my account for a bill that’s not mine. Close to $ 2,300 mind you.
To humor them I spent close to an hour trying to get a hold of someone who could help. The call was dropped at least 4 times (ironic seeing as how they are a phone company) and I spoke with numerous people who didn’t know how to help me because I did not have an account number for the payments that were taken out of my account. Bottom line, I finally had enough and left figuring I will resolve it on my own as the local reps obviously weren’t going to help anyhow. How they did not think to try to find someone in THEIR OWN COMPANY to help me is beyond me. But then again, welcome to Verizon customer service where every phone call to customer service is at least an hour long.
And to the customers in the store who saw me lose my cool after an hour of being patient (two if you count the time at home), I am sorry. I hope your experience is better but after being with Verizon since they were Airtouch I can honestly say that I no longer want to give them another dollar.
Next call, Time Warner and AT&T. Buh bye Verizon and your terrible customer service.

I called 5 other different Verizon stores but they didn’t have the rose gold 64g but this store did and Chris helped me over the phone. I drove by right away from temecula and looked for him and he helped me out immediately!
It was the fastest service I’ve ever gotten and the most exceptional one by far. Chris Noza helped me out and went out of his way to get me a good deal as well. I work at a hospital and I didn’t even know my work gets discount from Verizon, thanks to Chris now I do! I would go back to this place again and refer my friends to this store! Thank God it’s Friday indeed!
Thanks again Chris! This guy deserves a praise! Keep it up man!

LONG… BUT MUST READ!@!!
Don’t trust Alan at this location, he is a liar and is very shady!!! I live in Whittier but was visiting my niece in nephew in Menifee. I spontaneously decided to go into Verizon and get some information regarding upgrades. The sales person, Alan, convinced me to go ahead and upgrade my iphone 4 to a 6S. I asked about the trade in, he said it was not worth it because I would only get $ 50. (Which I found out later, much later, was a lie… I could get $ 100!!!) Anyways, because of that, I did not trade in my phone. I told him I wanted the1GB plan in 16GB rose gold. He went to the back, then came back and told me he did not have it in rose gold, but he had all the other colors in the 64GB. So I said, fine. After several minutes of waiting he came and said that he didn’t have it in the rose gold, but he had all the other colors. After much persuasion and the fact that I had already spent nearly an hour there, I said I would take the gold. He keeps me waiting again, just to come back and tell me he doesn’t have it in gold, but that he has the gold in 128GB. At this point I didn’t want any other color and I definitely didn’t want a 128GB phone! So I told him to forget it, that I wanted him to order me the 16GB in rose gold to be shipped to my house. He said that he would, and in the meantime, to look through the accessories because in order to get this deal (where the cost of the phone would be divided over a period of 24 months), I would have to purchase an accessory. I asked him if it was really necessary to make a purchase, and he said yes. So while waiting, I selected a phone case. He finally came to get me and said everything was ready. I went to the counter and as he was approaching me from the other side of the counter he raised his hand with a phone/​box in his hand… I was excited and said, «So you do have the 64 in gold!» Then I noticed in his other hand he was holding a bag with a car charger inside, he said that the car charger and screen cover were included in the deal. He rang me up, he said my total was $ 143 and change… I asked why so much, he said I had to pay the taxes for the phone upfront and the cost of the case. He put the receipt in the bag and told me he would install the screen cover. I asked if he could help me with the activation of my new phone. He said he could, and proceeded to take my new phone and my old phone to the back. In the end, we ended up spending just over 2 hours inside the store!
It took me over an hour to get home, and the new phone was still downloading! My husband then pointed out to me that it was a 128GB! I was very upset… the guy lied to me and on top of that, the phone wasn’t working!!!
Even after charging it over night, phone still wasn’t working and I couldn’t even force shut off! After a long 12 hour shift, I had to drive to nearest Verizon store (that I knew of) and spend over 1 hour there, but at least they were able to help me. It was there that I learned that not only did he sell me the wrong phone, but he had processed the transaction as a «return/​exchange», he signed my up on the 6GB plan instead of the 1GB we had agreed on, and that no purchase was necessary to get this «deal», and on top of that, he charged me for the car charger and the screen cover!!!
The Glendale verizon store was able to return all my money except for $ 35 for restocking, and instructed me to contact the Menifee store for credit of $ 35. Then went ahead and ordered the right phone, the right plan, and reconnect the service to my old phone (good thing I didn’t trade it in!)
Just when I thought that guy couldn’t get any worse, I end up getting a text from him asking me what he can do to make it right… a text??? And in his text he said he was too busy to call me… what??? inconvenience him??? wow!!!
The manager there said he made a mistake… I told her I disagreed with her, there is one thing making a mistake, but another thing to be a liar, dishonest and a thief!!!

If I could give negative stars I would. Verizon company in general have the WORST customer service I have ever encountered. They have actually stolen almost $ 500 from me. They log things in in accurately so that when they come back and look up their notes they tell you you’re not the one who called your husband called. They are frauds. I will never never recommend Verizon to anyone. I highly suggest that before you go with Verizon you make sure that you have a lot of money set aside for when they cheat you. They will tell you one thing and they will deliver something completely different and it’s usually at your expense. I urge you please please do not use Verizon

I came in to this store because they had the phone I wanted in stock. The representative was quick to get it for me. He also listened to what I wanted and verified that it was a very good phone to fit my needs. He was friendly and attentive, and didn’t try to sell me extra things or talk me into something more expensive. The whole process was so quick and painless, it was hard to believe I’d put off going in to the store for so long.

Bad service all around! Got a fit bit for Fathers Day. Didn’t really need it so tried to return. They said no because after 14 day period you can’t. Still in original box. Store mgr was very uncaring

My husband and I picked up two new iPhones yesterday and we were very pleased with the customer service. Lindsay crunched the numbers and we are really happy with our purchases. She was helpful and knowledgable about the products. We would recommend this location over other locations based upon our experience looking for new phones. Thank you Lindsay.

Great customer service. I had an appointment & was immediately helped. Lindsey was extremely pleasant, helpful & patient. The manager David was very nice & helpful as well. I will definitely be returning.

Be extremely cautious and careful and dealing with these sales people. I have been dealing with a nightmare since September 2014, I have asked repeatedly over the customer service line, other sales people in this store and managers in the store to correct my billing errors and to unravel the mess my sales person Chris had created. It seems like everyone in the store knows what he does but it seems to be okay with it since the store sales continue. We came into the store to buy new phones and also to sign up for the FIOS service that we had already had in the past. The offer was to receive a $ 300 rebate for existing customers to re-​sign up with the bio service. instead we were told to get a free tablet because we weren’t eligible for the rebate and we also got another free tablet for purchasing the phones. They were not in stock and were told we get a call in one week. After 6 weeks we went into the store and we’re told «What Tablets?» and then we were told there was $ 50 cost per tablet plus sales tax. Chris did us a favor and waive the $ 50 fee for the free tablet (Nice Liar). I wasn’t given the receipt for the tablets, instead someone else reciept was stuffed in my bag. Came to find out that we had signed for a two-​year contract for each. We had been charged for activation for all 5 devices even though it was to be waived, charged late fees for tablets that weren’t even received at that time, phones turned off, reconnection fees even though our bill was paid in full. Every month we go into the store cause we are over charged, credits applied and just to see the fees come back next month. Nobody can find a supervisor above this store level, customer service line says that we will be called, even the store manager (who doesn’t want to deal with anything) says the district manager will contact us. No calls yet, I’ve ended up having to pay over 100.00 in fees just so my phone isn’t disconnected. This place is a joke and before signing or buying anything please do yourself a favor and leave, recheck other specials and offers and then if you feel like you want to continue to buy then go to a different store

I went to Verizon Wireless in Menifee, CA on Haun rd. in the center Wed. 9~17~14. My Grandaughter had my phone right after I was using it (working great with no problem) & must have turned the screen light off. I told~ just that~ to the~~~ excuse the expression~~ tech there. She said oh no that wouldn’t happen & preceded to say the main screen was cracked~ shining light on the screen~ taking my phone to the back room to” look at it further” & then~ sent me on my way!!! My daughter~ with no formal training used a flash light~~ as the «Tech» did in the store who collects her wage. My daughter got into my setting & sure enough~ as I said~ the screen light was turned off!!! Exactly what I told the flunky to do~~ since Verizon «trains» their~~~ «workers» I trusted she knew what she was doing!!! Trust yourself!!! Let’s face it~~ we are lost without out phones!

This location is definitely all about «making a sale.» Our family plan had been wrongly suckered into using 2 upgrades within a 4 month period. Verizon was supposed to replace our iphone because it was only 4 months old, instead the sales person my dad was helped by, had him use MY upgrade to get a new iphone.
SO when my phone broke a few months later, i was stuck. My new upgrade was almost 2 years away and my phone is already 3 years old. I went in to this store and talked to Mayra, Maira? Not sure how it was spelled. First off, she was texting on her phone when she was helping me. Second, she referred to me the whole time as «Mija»…SO unproffesional, I am not even mexican. 3^rd, she told me that my phone has water damage right away without even carefully inspecting it, and went straight to see if we were due for an upgrade. She hardly tried to help my current phone. Also, that same day i went to another verizon store AND the apple store, both which told me my phone was NOT WATER DAMAGED.
I then went to the verizon store off of Antelope in the albertsons parking lot, where ZACHARY was extremely helpful! I ended up having to call verizon customer service and speak to a manager to finally get my upgrade back, but zach did everything he could think of in the store to help me out, he spent over an hour making phone calls and seeing what he could do… far from what Mayra ever did for me. DO NOT GO TO THE HAUN LOCATION!

Went in today to activate two basic non-​smart phones. The salesman that assisted us, Jeremy, was very helpful and did not try to sell us anything we did not need. A refreshing experience considering what we were expecting!

STAY AWAY FROM THIS STORE! Do yourself a favor and save a future aggravation. Went there to purchase a phone, the sales rep stated if I get a new line the phone would be free, $ 10 a mo for new line, it made sense so I did add the unnecessary line with the promise of free phone, well, not so true; in the following billed i was charged for both, the new line and the retail price of the phone. When i called to get the transaction corrected, the manager wants me to confront the sales rep and work around the times the rep is at the store, I’ve never done business in that manner and this experience will definitely affect the way i do business with Verizon.
The sales rep did the sale knowing she had provided wrong info and that she’ll get away with it. Just another sales driven business, don’t care for providing a service. Shameful.