Verizon Wireless – 4G Wireless

Worst exerience ever, sales rep lied to me about the jetpack, saying it was free when i purchased my new phone. Then they had the nerve to refuse to take it back after i received my bill 19 days later, (they have a 14 day return however how are you suppose to know until the bill comes?) they also DID NOT give me a printout of what the bill was going to be but instead wrote it out on a scratch piece of paper. Shady people in there, they will do anything to get a sale. And since my return to the store to rectify this issue was not resolved, I had to call customer service to get this fixed. Thank God they were helpful. If you need to get to a Verizon Store, your best bet is the one in Temecula, the Menifee location is just terrible.

This review is based upon my two contracts with Verizon from this very store and personal experience with this horrible company as store location.
Do not go here unless you enjoy having your money stolen. Services are quite awful, and the sales people lie to get you to sign up. The reception is less than average to poor almost anywhere in Riverside County. Dropped calls and overpriced service for nothing.
I get no reception at work, none, nada, nunca, zilch, despite their map telling me I have 4G coverage. Sometimes 3 bars show up on my phone, but this is merely an illusion of service. Sometimes, I can’t even call from my own home, despite internet service from, wait for it, Verizon Fios. I contracted both services from this store, like contracting a disease, both are painful and you can’t get rid of them, or so I’m told about the latter. I know for fact about the former when under contract.
My phone constantly, everywhere I go, says can’t connect to the internet! I get an x for bars nearly everywhere I go in Riverside County.
But, here’s the best part, the «representative» I spoke with today told me they are not the same company. So that’s why my Verizon phone doesn’t communicate with my Verizon internet. So I’m paying two companies nearly $ 500 a month for services that don’t work. Go elsewhere, anywhere else for the love of your sanity! You do not get what you pay for.

I’m not sure why my original review was removed but let’s be clear. This review is written from first hand experience with this company and this location.
I bought 3 phone lines from this store. They looked up my work address before I signed a contract and assured me that I would get great service at that address. I get 0 zilch, nada, Niet NO service at my office. I have to use my landline and go through my Secretary to get calls from my children when I’m at work.
Again. First hand experience with this store. I’ve called and tried to rectify the situation but to no avail. They keep giving us the run around. On top of that, my phone has broken twice since April. I’ve had to use my insurance because the device was defective. I’m going to find another carrier. I advise anyone who wants a good experience to do the same. Do not get Verizon services. Do not go to this location. Do not buy a phone from them. Save yourself the head ache. It’s not worth it. Just say no.
This was the worst decision we’ve ever made.

Please stay away from this store. Go to an actual Verizon Store. There only goal is to get as much money from you as possible. As soon you walk in they pressure you to buy or add anything to your account. there a big difference with an actual Verizion store then a 4G Verizon store
.

Employees are nice, gave me a fair deal. Does take a long time to get a new phone, but worth the advise I got.

The one good thing I experienced in my 3 day journey with this store was the personalized customer service. The new manager was very friendly, and briefed me that he was trying to change things around the store. I needed a new phone and he was capable of getting me one, although explaining the process of receiving it was awfully confusing. At one point, the manager was speaking negatively of a fellow employee in front of me to another team member which made me feel uncomfortable. Then he told an employee that he had been late before, and the employee told him «absolutely not, I’ve never been late EVER.» Just seemed like these topics should be talked about behind closed doors and not in front of customers. They also told me that if j got a wireless wifi adapter, I would get an extra 5gb of data for only $ 10 extra a month. When I left that day, I was under the impression that this was true. When I showed up the next day, they told me that I did not get the extra 5gb of data so I just have this wifi adapter that I don’t even need because I have wifi in my house. I was told that I needed to wait 72 hours to get my number changed back to my old number, since the only way I could leave with a phone that day was to get a new number. If I didn’t change it back to my old original number, I would be charged an extra $ 35 on my next bill.
So I got home that night, and my iPhone 5s that I had purchased was completely messed up, I have never seen an iPhone act so crazy! Anyways, not necessarily their fault. So I came back the next day, and they gave me another phone.
I waited the 72 hour period and called to talk to the manager and he wasn’t there. So they told me they would leave him a message and he would call me the next day. Fast forward 2 more days… I call and speak to another employee, told him I had called everyday to speak to the manager and he was never there. I didn’t appreciate being ignored especially at the cost of paying more money on my bill. This team member told me that «we don’t always have time to get back to everyone, we get really busy.» Definitely not an acceptable response! So I let him know that, and he apologized, but none the less, I wasn’t happy.
So the next day, the manager called me and fixed my phone issue.
My original bill is normally $ 205, and I just received this months bill and its $ 365.71!!!
Always go to a legitimate verizon store, not a verizon carrier. I will never, ever, EVER go to this place again, and I would advise anyone to do the same!

Avoid this store at all cost!!! The manager Mitchell is the most incompetent sales person on the planet!!! Who decides to make these people the manager??? Are names of all employees put into a hat and it’s picked at random? There is now way someone thought to themselves… This guy is awesome! And if they did they need their head checked! A bunch of stuffed animals could run this store better!

The mistakes made in this store have cost me more than $ 150, 6 trips into the store, 3 phone calls to Verizon myself, and more than 10 weeks of being told «it will show on your next bill.» I GIVE UP!!! YOU WIN!!!

Horrible service. I waited one hour to be serviced for an upgrade on my phone and service. There was two employees and only 4 people in the store. No acknowledgment was given to the two waiting customers. Worse customer service I’ve encountered! Verizon you may THINK you are number 1, however many of your customers don’t! I see you only have one star rating. Maybe it’s time to take a look at some of your one stop locations! The employees don’t seem to care about customer service.

Avoid this store at all costs! My dad who is 81 years old and on my plan broke his LG phone and was eligible for an upgrade. So thinking he is dealing with a regular Verizon store he upgrades to the identical standard LG flip phone and is charged $ 150 AFTER the discount. Not to mention I get charged an additional $ 30 upgrade fee on my next bill. So thinking this must be a mistake since Verizon’s website shows the upgrade price at $ 50 or FREE for an iPhone 4 I call the store at which he purchased the phone. They won’t even talk to me and keep putting me on hold or transferring me to a mailbox that’s full. What a scam! All we had to do was go to a normal Verizon store and all would be well but now my father is stuck with a cheep LG flip phone for two more years for the amazing price of $ 180! Wtf people?

this is one of those times that i wish Unilocal would allow negative stars. if the rating system was a –5 to +5, this place would be a –25!
i need to preface by saying that i have been a verizon wireless customer for probably 10 years or so. in addition, when i moved to canyon lake a couple of years ago, i added verizon fios, internet, and two phone lines to the works. i have been a satisfied customer up to now.
they say that you only find out how good customer service is when something goes wrong. in other words: as long as everything is working the way it should be, we assume that the customer service is good; it is only when things go wrong that you find out the true level of customer service.
late last year, my wife and i decided to upgrade our phones and make some adjustments to our plan. the lady «delara» at this store appeared exteremely accomodating and set us up. she stressed that we could always return the phones within 30 days if we were not satisfied.
within days we received a letter from verizon «verifying» something that we had not agreed to. going back to the store and making numerous phone calls the situation got resolved — but only after the «real» verizon told us that this store (a franchise) did not know what it was doing.
so then, after having numerous drop and freezing problems, we decided to return the phones. (20 days or so after purchase). it was a nightmare, but finally happened. we were charged a $ 35/​phone restocking fee, but that was ok. we had several other issues appear at this time that turned us off against verizon in general, but we at least thought that that nightmare was over.
now keep in mind that our usual bill for the mobile/​data services was $ 160−180/month. imagine our surprise when i received a $ 435 bill last week! so i just spent 45 minutes on the phone with the «real» verizon. it appears that the store set us up with a «phantom» number in order to give us a «better» deal. verizon added $ 235 to our bill as an «early termination» fee. so according to «loretta» at «real verizon» this has now been credited to our account. during our call she made 2 attempts to call the store and could not get through: VERIZON CANNOT GET THROUGH TO A VERIZON STORE!!! isn’t that impressive…
bottom line now is this:
(1) i have cancelled our fios and gotten a dish. works great and makes
me feel better to be paying verizon less money;
(2) am researching ways to change our internet and phone service;
(3) trying to figure out a way to drop verizon completely, though this is
difficult with family and friends.
lessons learned:
(1) BIGGIE: do not EVER deal with a verizon «Premium Retailer». this is
code language for being a franchise, meaning that the master
company may or may not stand behind them;
(2) read all of the small print. don’t sign ANYTHING until you have read it.
from now on, i am going to tell anyone that wants we to sign many
multiple pages to print them up and i will read them at home. will not
sign otherwise.
in the meantime, i think that i am going to put this post in a nice note and tape it to their front door. i may also print up 50 copies and drop them off to store customers when i happen to drive by (quite frequently). should be fun!
ps: Unilocal people — please consider a –5 to +5 scale. would be much more telling and fun!