Advanced Eye Healthcare

Foremost
1. The doctor is excellent!!! Hence the one star
2. Customer service is ridiculously flawed and terrible. I cannot even regard the excellent doctors service at this point because of how badly I was treated by the technical staff. Sorry!
experiences with customer service (I will only name a few from the past 4 year experience, since I decided to stick to this place due to lack of eye healthcare places in Merced).
1. I was told by a technician working at the place that I need to get special contact lens fitting. Therefore apart from my eye insurance, I had to pay $ 100+ for the contact lense fitting (this co pay would last for 3 months). Later the same person informs (after I had paid) that since I have a stigmatism I cannot order the contact lenses I requested and will check for an appropriate contact lense ASAP and call me. One month went by no call … so I call … he forgot my case by now and then told me he will look into it ASAP and call back again. Second month goes by no call … and rinse and repeat the former. The 3^rd month goes by and the same rinse and repeat. He very graciously decided to extend my co pay for another month. This was in 2012 … It’s 2015 and I am yet to get a call to my many inquiries and the co pay is down the drain. They RIPPED me off of my money.
2. I got my glasses the first time (which was ok) and two years later I went to get new ones. I wanted the same frame, but of course they wanted to spend my money and convinced me to get new glasses. So I fell for it and got new ones and paid ridiculous amount of money even after a generous contribution from my eye insurance. They told me that the glasses should be ready within about 10 days and will give me a call as soon as it is ready. 10 days later no call and when I called, they gave an excuse and said it was delayed. 28 days later no call and I call them and the lady at the front told me she will check into it and call me back. No call for another 7 days. I finally went to the office, and then find out that the glasses were there to begin with and came on time, they never checked for it when I called.
3. The same thing in #2 happened to two separate orders of contact lenses. How is it possible???
My experience in summary — until they sell you something or you pay, they will be the sweetest and kindest. But none of the outside customer service really knows how to handle anything or get anything done on time. They do not care, and my advise is avoid the place. Merced is expanding and probably you could find better.
Even if the doctor is excellent, if you cannot get what you pay for, what is the use? I have been duped too many times, and I think I have learnt my lesson.
I now have a doctor from the bay area and I am very happy (though this place in Merced calls me all the time for annual eye exams, I’d go blind before I have to deal with them again).

I did not feel the care received here was complete or comprehensive and more geared to selling me «computer» glasses that I didn’t really need and they are decidedly less friendly when you ask for a copy of your prescription. My mother also went to this doctor for several years and 9 months after her last visit to this doctor, she went to a new doctor who diagnosed her with glaucoma. She had absolutely no indication from Advanced Eye Healthcare that she had any sign of glaucoma. I would not recommend.

Great optometrist experience. I was in Merced for 6 years and was a patient here for at least 4. The facilities are clean and nice. All the equipment looks new and up-​to-​date. Dr. Nebeker and his assistants are all very nice and helpful. Dr. Nebeker is very knowledgeable. You can get free clothes and cleaning spray at request. My only wish is that their eye wear select was a little larger.
If you are in Merced or live there, I’d recommend getting your eye care here.

Friendly and helpful service. They have been wonderful to work with, even when my kids break their glasses.

cool, friendly people that really know their stuff!