Spa Mercer

I found a deal on Google and looked up their website to see what services they had available. I went against my own rule of thumb (do not trust pictures) and bought 2 packages for my mom and sister. My sister actually read their reviews on Unilocal prior to her appointment but she brushed it off thinking it’s just a matter of personal preference. Boy, was she wrong!
Both my mom and sister complained that their therapists took their time starting with their sessions. Also, my sister’s therapist left the room often to get some stuff or answer the phone (who does that!!!). When she asked the therapist to put less pressure (this wasn’t a relaxing massage session by any means, they were digging on the pressure points), the therapiest said in broken English that the more pressure the better. Uummm… how are you supposed to relax when you’re in pain? Also, everyone has different tolerance when it comes to pain so you need to adjust your pressure depending on the person.
Both my mom and sister were pretty disappointed about their services. What I thought was a nice gesture became waste of time.

I got the monthly special which consisted of a detox soak, scrub, and massage. Then since it was my birthday I added a facial so I would have a nice day at the spa. The soak was nice, really hot mud bath, although I found a clump of hair floating in it. I then noticed the table that I would be having my scrub on. It reminded me of an autopsy table (google it). After my soak Helen had me get on the table completely exposed except for some paper underwear. Then she rubbed Rain Bath soap all over me and scrubbed me with sandpaper-​like gloves. After the gloves, she takes a loofah that was hanging on the table and continues to scrub all of my skin off. It hurt! Plus everyone knows loofahs (even your own) are pretty unsanitary after a while. I broke out in a rash immediately after my service so I question their sanitary procedures there. Then comes the massage. IT WASN’T A MASSAGE it was torture! All Helen did was find knots on my back and say «does this hurt?» and press really hard on them. No rubbing just pressing! The only thing that earned them 1 star was the facial. It was actually pretty decent. I would not recommend this place to anyone.

Been here several times — with my best friend and boyfriend at different times, both times for massages
I liked the place, it was warm and comfrotable, not issues with the room or décor. The room was really clean and the place looked new.
Massage — It was definiely a Chinese style aka Spa Mercer Signature Massage. I loved it, they stretch you and really get into your muscles. They did a good job.
Also the spa offers different types of coupons or discounts at different times which I appreciate.

Been here for 2 facials, during this last one, I fell asleep so hard that I ended up waking myself with my own snoring, TWICE! yeah, it was DAMN good! I have gotten facials all over town and that’s never happened. There seems to be a lot of complaints about the wraps and massages, I never get those, so my 4 stars only apply to facials.

the massage therapist skill is very bad, when LMP massaged me, they fall down, NOT professional, ask U paying fee first before u get ur service, when u in session, a lot of people come in and take things out or a lot of people talking loud outside, don’t visit Spa Mercer, u will regret it !!!

I brought myself a deal from local twist site for a massage at this place, and went there yesterday to use it. It was very much mediocre experience. The spa itself is cute and pleasant looking. My hot stone massage experience SUCKED in a major way.
My biggest disappointment was with my one hour massage session being used as a training session without asking me if that was OK with me. I had two people in the room, one was a primary masseuse, Helen, and a student, who barely looked 18 to me. Helen’s touch is OK when she works the muscle, but her knowledge of pressure points is very limited, and it becomes more of «This feels tight to me, I am going to press as hard as I can, and hope it loosens the tight spot.» There is a different between firm touch versus putting a lot of pressure on random spots. It was most uncomfortable when she tried to massage my pelvic bones, chest, and stomach, as well as during my scalp massage.
The second most annoying thing was Helen giving lectures/​directions to the young girl throughout the session. Did they think that whispering somehow equals to silence?
Another reason for my annoyance was the student getting her hands on me at some point during the massage. I specifically asked for someone with the firm touch, and while the student was super sweet, she is clearly not someone who has been trained, and I am not thrilled that my time and my body was used as a training ground without my agreeing to it. Because the student lacked training few times she ended up digging stones in my body in very painful ways. It was painful enough I had to tell her to stop. And by stop I meant «Please don’t touch me anymore.» Instead it was interpreted as something else.
What really did me in were last two things. One, Helen asking me if I liked getting a massage from two people at the same time, and immediately answering for me that of course I must loved it because it is so special. Second, when I was leaving the tip at the front desk I told the front desk lady that I wasn’t happy with two people in the room, and before using me and my time as a training ground, the spa should have checked with me that it was OK to do. She pretended to give me a surprised look that read «What are you talking about?» (Did she think that I just made it up?), and treated me to complete silence on the subject. I also didn’t appreciate Helen hovering behind my back while I was at the front desk leaving a tip.
Personally I am not going back to that spa myself. There are plenty of neat small spas throughout Seattle, with the staff that is a lot more knowledgeable and friendlier. For anyone who is planning to go to the spa, I recommend talking out all the details before coming to the spa, and speak out right away if something in your service deviates from what you would expect in the spa.

This was not a good experience. I used the Groupon and got the Chinese body scrub, and I added on a massage. The woman who did the body scrub didn’t speak any English and I had no idea what I was supposed to do. I was completely naked, which I’ve never had to be before for a spa treatment. I was freezing – the little heat lamp they had did NOT suffice. Usually the parts of your body they’re not working on are covered – this was not the case. I didn’t even get to have the tub soak relaxation time before (I did get to sit in the tub, but the woman was in there cleaning the room the whole time) or the shower time because apparently they were running late and she had to clean everything from the last client and to prep for the client after me. It was ridiculous.
The massage is the only reason this place gets 2 stars instead of no stars. I had Sunni and she was fantastic. And she spoke English! I get massages every few months or so for several years so I know what I like. She gave me an excellent deep tissue massage. Loved it!
I’ve been meaning to get over there again for another massage from Sunni, so when the Spa Week deal came up I called to book it. I was told it was for first-​time clients only. I gotta say, that’s just a bunch of bull. Those kind of policies are ridiculous. Not to mention I was going to bring my husband too. So now they just lost two clients. NOT RECOMMENDED!

I liked the treatment, but I agree I wouldn’t pay full price.
The yoga place next door was super loud and I was able to hear the class through the walls which was funny. I also did the Groupon and was glad I went.
Everyone was super nice and the massage was excellent.

Horrible, horrible policy in terms of accommodating clients. It’s like they don’t care if their clients are happy with the Spa or not. Completely unbending and rude.

Before I review… I am pretty sure that the address here is incorrect.
I was not so thrilled with my massage. I was surprised that there were no health forms to fill out when I came in. Most massage places ask about your history, and I tought this was protocol. The massage was actually a bit uncomfortable and I left more stressed than when I came in!

I went there because of Groupon deals. $ 29 for 60 minutes Chinese body scrub or body wrap. I choose body wrap because in the description it said combine with massage.
The place is nice and definitely got spa feeling. I like the room, the décor is Zen like. All the employees are nice and polite. The girl who give me the treatment is very pleasant and I enjoy the massage. At the end they let you took a shower.
Now the bad part is, the treatment supposed to be for 60mins, unless they count the time since I disrobe and shower time, it’s more like 40mins, and the massage it self is less than 10 mins, for the rest of the treatment, they put you in a heated zip bag which more like heated blanket that I use everyday and put it in a very hot level to make you sweat.
The lady did told me the massage will be only about 10 mins, but they told me when I was there, not when I made the reservation or in the treatment description in their website.
I couldn’t imagine people who pays full price to get this treatment, I would be upset.
So, overall. service and massage is good, just don’t get the treatment option. Stick with the real massage.

I wanted to treat my best friend to a spa day and found the $ 139 deal for Spa Mercer that included: 60 minute massage, mud bath, and body scrub. We added on signature facials and booked.
Mud Bath /​Body scrub: This was a little inconsistant — they gave me disposable briefs to wear but the rest of you is totally bare. My friend was NOT given briefs and was told to just go naked. The little gal spoke hardly any English and used a brochure to explain what was happening/​next. (You sat in a tub for a little bit, she gave a scalp massage while you were in there. Then you layed on a plastic bed while she basically bathed you. First a scrub mitt, then salt scrub, then honey bath, then rinsed off with a shower). FELT AMAZING. A little weird at first to have someone doing this to you, but it wasn’t uncomfortable once she got going. 4.5 stars (only for the inconsistancy)
Facial: AMAZING. We both loved it. Much more soothing than acne facials I’ve had before. They also do the skin above your breasts which I thought was great as I tend to have good facial skin and issues there. 5 stars
Friends Massage: My friend had a massage with a gal with blonde hair (may have had dreadlocks) and LOVED it. We both get massages quite often, and she loved that she was able to get a mixture of deep tissue and relaxation. This was her favorite part of the day. 5 stars.
My massage: I had Helen and I WOULD NOT RECOMMEND a massage from her. I’ve had massages monthly for about 3 years and I have never been in so much pain or had anything like this. She climbed on my back and used her knees for pressure and it was SO UNCOMFORTABLE. She has no finesse, no grace, no real technique, just «it’s tight here, so I’ll push really hard». It was awful. O stars.
I would reccomend this spa for thier treatment. Clarify ahead of time what to expect if you’re concerned about disposable briefs or anything. AVOID HELEN FOR MASSAGE.

Yesterday was our two year wedding anniversary and we thought we would celebrate by getting a couples massage from Spa Mercer! It was a fantastic choice on our part! The room was cozy and romantic and the massage was to die for! Sherry was my masseuse and she was incredible… very thorough and relaxed me to my very core! Helen I think was the lady working on my husband and from the look on his face… he was enjoying it very much… haha! We left relaxed, and rejuvenated! I would recommend to anyone to get the couples massage at Spa Mercer! See you soon Sherry!