Four Points By Sheraton

Awful. I was just there for a business trip and it was the worst. First, I got to the hotel at 9:30PM, and when I went to the room they gave me, there was already someone in it. They then moved me to what I found out is a handicap room — shower on the floor, no sink space, smaller bed, etc.
In the room, I flushed the toilet and it just kept running & running. I went down to lobby and asked for new room — was told there was no other room — ok. I told her (I believe name was Oly) that toilet was broken that I was going to meet colleague for drink while someone ran up there to fix it — which she assured me would happen asap. 30 minutes later I get to my room and no one had been there! Now it’s 10:30 and the guy 1^st needed to come up.
So, he fixed it and of course it broke again in the morning which I told them when I went downstairs and there was new person on duty. To my surprise she asked why the person the previous night didn’t just book me in one of the available doubles (!!!)
It was one night of my life and I survived of course, but had someone been given key to my room when I was already in it, and lets say I was sleeping or showering or such, it could’ve been a really scary situation. I will also mention that one of my colleagues was also given a key to an occupied room. This is NOT something they should take lightly…
My customer has booked many rooms here through their stay in area, and at this point should have VIP status. I have shared this with them.

One star is way to generous
I booked a hotel room on August 6 for a trip on August 21. Realizing that I had double booked myself, I then cancelled the reservation on August 10. Checking my credit card statement I noticed that no refund had been given. I called the hotel and spoke to a woman named Kimberly who notified me, in her bubbly we don’t care about our customers «policy is policy» attitude, that no refunds are given to anyone that books through Trip Advisor/​Expedia.
I then read the cancellation policy from Trip Advisor to her.
The cancellation policy states:
Each room in this reservation is subject to the hotel's cancellation policy which is: Booking is subject to a 1 night's room and tax change or cancellation fee. Bookings cancelled after 08/​18/​2015, 06:00 PM (America/​New York) are non-​refundable. There is no refund for no-​shows or early checkouts.
She then told me that she is not in charge of what the cancellation policy states on Trip Advisor and this was their policy.
I am utterly disgusted at the way this was handled and I personally will never stay with this hotel chain again.

We booked several rooms for Thanksgiving — a couple generations and some special requests (of course!!!) The rooms were clean, the people were super-​friendly. My kind of breakfast — simple & hearty.
Sadly, I had to book room for a funeral. My phone reservation was quick and efficient, and kind.

Perfectly fine hotel with large rooms and very pleasant service. They were very open with us up front that they had a large group that might be a little loud for that evening but there was no issue. Didn’t stay for too long (maybe 9 hrs top) but we had no problem with a late check in (past 12 am). It’s fairly close to I-​91, so that’s a plus. A/​C is a little loud but over the hotel is excellent value, we would stay again.

Was in town visiting friends and was supposed to stay here 3 nights and it ended up only being one. The bedding was disgusting and had stains on them, there was something sticky on the desk and the staff was rude when we called down to ask for another room.

Room we got was huge — the leftover space in the corner of the floor and could easily fit 50 people comfortably inside — but the bathroom was ridiculously small — door hit the toilet and shower. Room was clean and bright. Bed was actually really comfortable. We could hear people walk by occasionally, but I think the relative quiet was due more to location then construction. Overall a nice hotel for the location and compared to the alternatives in the area.

The receptionist was nice, restaurant had decent food but there were more bass than goods. The rooms were order and have an odd smell. The bathroom does not have a fan so the smell could be a mildewy odor. The tub was clogged and the towels were so thin and short and they only give you too. The worst part about the hotel was he horrible air units. The room felt stuffy and hot. We had to leave the air running non-​stop. I thought I was going to wake up with a nose bleed a couple of nights because of the stuffiness. It was convenient in reference to a family members apartment complex but we would not stay there again unless it was the only hotel available.
I almost forgot… Every Saturday night is Latino dancing nights in the ballrooms downstairs and we could hear and feel the base of the music on the 5^th floor where we were staying. I felt bad for anyone on the lower floors. Earplugs would be a must.

The Four Points by Sheraton in Meriden, CT has definitely improved past where their rating is now. I stayed for 1 night and received absolutely excellent service. Staff at the front desk and walking around the hotel were very welcoming. In addition, the rooms were clean. Free parking is available in the lot, and it was plentiful. In addition, the free WiFi was reasonable (3MB upload, 1.5 MB download) for basic surfing, though I did not try streaming any content.
I encountered a hiccup during my stay that I want to hear how the hotel plans to address. In the middle of the night, our next door neighbor turned on their television. I know this because it sounded like the clock radio had turned on in our room. Now I know that the television was on at a low-​average volume, which means that the walls are plaster thin in this hotel. That is absolutely unacceptable, and short of tearing down the walls and re-​building, I would like to hear what the management’s solution is. Even a solution as simple as offering ear plugs to all guests would be a reasonable fix for this all-​too-​common hotel problem.

This is my 2^nd time going to this hotel. It is very clean and the staff are friendly. It is relatively smaller than other hotels I have stayed at, but that is not a bad thing. The beds are very comfortable and the rooms are a nice size.
The hotel has an onsite restaurant, which is a plus. However, I have not been there yet so I cannot comment on how the food is.
Over all this is a nice place to stay if you are in the neighborhood. It is a short drive to the highway and surrounding towns.

This is based on a few separate stays at this hotel. I only stay here because the pricing is reasonable enough that it fits within my work expense budget and because I get to have my SPG points.
Pros:
–front desk/​customer service is great
–rooms are cheap
–gym seems clean
Cons:
–housekeeping practices are questionable
–depending on your room, when you turn on the heater, it may or may not have a burning smell
What really bothered me was I checked into a room that didn’t look too clean. There was finger prints all over the mirror part of the bedside lamp. The lotion in the bathroom was USED. I can’t believe they would leave used lotion for brand new check ins. I brought it up to management and they were kind enough to switch me to a different, cleaner room. Both management and corporate people contacted me and were very apologetic so I think their customer service is great and makes up for the housekeeping mishap.

Rooms are pretty nice, obviously updated in the past few years. Wifi was not powerful enough to connect from my room, breakfast was an additional charge, and it was pretty horrible. The lobby area is a maze, after being here for 3 days I still had problems coming and going to the elevator. Had to move the bed away from the wall to find a power outlet charge my phone. The elevator was also very slow, I found it much faster to just climb the three flights of stairs.
Fitness center was nice, even having free weights which is great for me when traveling. The conference room, meeting rooms, and ball rooms looked very nice.

Okay, this gets 3 stars for the fact that the rooms were decent, the hotel restaurant food was actually delicious, and despite this place being on the ramshackle side, it’s not that bad, assuming that you are aware of some things going into it. I also feel that because it is a good price, AND they allow dogs (with no real weight limit and a relatively small non-​refundable deposit of $ 50, which is much less than the competition in the area).
I booked this place online after I bought a ticket for TIC radio station’s Holiday Concert at the Oakdale Theatre in Wallingford, CT. (Backstreet Boys, OMGGG!!!)
Many of the places in the area either don’t allow dogs, or demand an absurd $ 150 deposit A DAY for a dog. That’s really absurd, and it makes traveling with any sort of a budget nearly impossible.
Though the reviews for this place were a little hairy, I figured I’d take my chances… since I had no other options.
I checked in early on a Saturday afternoon, and luckily there was a room ready. The girls at the desk were nice, though they did not mention the dog deposit, even though I knew about it. They didn’t give me any information about the hotel (hours of restaurant, breakfast options, local places to get food) so I had to sort of pull this information out of them.
Once my dog and I unpacked the Corolla and settled into the room, I ordered to-​go food from the restaurant. I ordered a roasted veggie sandwich on this good bread. It was quite tasty! They have a few things on the small menu that are very veggie friendly, and actually really good! I also ordered the Greek Salad without feta, which was nice field greens, some nice olives and tomatoes, and good dressing. Not a pitiful salad at all, good portions.
The complex itself is certainly old, but they’ve made the guest rooms look rather new and refreshed. Although, the rest of the building is very old-​style architecture, and doesn’t stand the test of time, even though I can tell they’ve done what they can for aesthetics.
The linen on the beds is crisp and white, and the beds were comfy. The bathroom and the guest room have definitely been updated, and I can tell the guest rooms and the hallways all have fresh carpet.
Now, here are the bad things that you need to be aware of going in.
1. The internet was the worst internet I’ve experienced since the days of AOL. It was pitiful. There’s a password they give you on your key packet when you check in, but it literally only worked super slowly for about an hour the day I got there. I tried and tried again to get it to work on my laptop. No, I didn’t report it, because the chain hotels just tell you to call the 1 – 800 number to troubleshoot, which I wasn’t going to spend the time doing, because I know it wasn’t my computer, and I wasn’t there for work.
2. Many of the channels on the TV said «no signal». Yet, they were advertised on the Channel 2 TV guide the hotel provides (and this guide was always wrong, and never showed the correct time frame, for example, it shows what’s playing on the channels from 1 PM to 3 PM, and it’s 3:30 right now.
3. The common areas and hallways are, how to say it… remind me of an old truck stop. For example, on many of the rooms, there is no room number on the door or on the wall next to the guest room. It’s literally ON A PIECE OF PLYWOOD WRITTEN IN SHARPIE and the PLYWOOD is glued to the wall. I should have taken a photo. Also, there were no official signs anywhere in the first floor, it was all paper signs (Ladies room, Conference Room, etc). I don’t know what they’re waiting for to get new signage, but it looks terribly sloppy.
4. Pool was out of order. It doesn’t say this on the website. I sort of had hoped maybe going for a dippy dip in the indoor pool. Nope.
5. 1 of 2 elevators was out of order. The elevators are DREADFULLY SLOW, and I mean DREADFULLY. Ask for a low floor and take the stairs. I was on the 3^rd floor, and my dog and I traipsed up and down the entire time.
6. The grounds were SLOPPY. There are all these little trashcans/​ashtray stands around the grounds, and they were all overflowing, and there were even extra bags of garbage that people had put next to the trash (maybe from their room, or from their car), and it was there 26 hours after I checked in. Gross. How can you miss this? How can all the managers come and go from this property, and not have someone take care of the exterior trash? So gross. There were tons of housekeepers floating around. How does this happen?
7. The NIGHTCLUB, I mean the hotel restaurant, music was LOUD. And I mean LOUD. I came back from the concert at 12:45 AM, and I could hear the bass from the restaurant/​bar in my room.
(cutting this short, running out of characters).
8. Housekeepers banged on my door at 9:30 and 10:30 to bully me out of the room. They should not be doing that on rooms that haven’t checked out yet. Just wait!!!

I stayed there recently for work for a few days. Rooms were clean and decent sized. Fridge and microwave in the room which is great for stays longer than a day (my opinion anyway). I got room service one of the nights and the food was good and the waiter was super polite and nice. So were the staff in general. I would stay there again

After a nice romantic dinner, my wife and I came back to the hotel room and got ready for bed, she noticed the bed smelled like it had been slept in.
After smelling it, she was right, the sheets smelled horrible. She went down and told the woman at the front desk and the woman said «i can assure you, they have not been slept in». My wife happens to be a housekeeper in a fancier hotel and knows for sure they did not have that fresh linen scent.
We waited for a half an hour for someone to bring fresh sheets and fix the bed, when the guy arrived, he handed us the sheets and said here you go. Guess what… we were given the wrong size sheets!
So we walked down to the lobby with both dirty sheets and wrong sized clean sheets… placed them on the desk and told the woman exactly what happened.
We waited for a few mins for fresh sheets and were handed the right size, clean linen… yet no fitted sheet to go over the mattress.
Being so tired from an 8 hour drive today, we’ve made the bed, left this review on every site possible and can not wait to discuss this at check out.

I am among a number of guests who booked rooms at this property for a Friday, May 18^th overnight stay. What a night!
The hotel’s sales team booked a couple of live concert events in the two main floor salons (neither of which were equipped with an effective sound barrier). Guests occupying rooms directly above this ‘venue’, all the way up to the 5^th floor got NO sleep the entire night. The blaring music and noisy, drunken guests deprived them of the minimum expectation of a night’s sleep.
Fortunately for me and my family, Four Points booked us into a room remote from the blaring music. However, when the elevator doors opened onto the 6^th floor, we were immediately repelled by the physical deterioration of the common area. Hall rugs were stained with mildew and damp to the touch. Drywall dust and pieces of drywall were strewn everywhere. I thought to myself surely I’d find some refuge from these eyesores upon entering our room.
It was even worse once inside.
Now I can understand the economic incentive to fill guest rooms with paying guests. THIS room (and I’m guessing most every other room on this 6^th floor) was not up to Sheraton occupancy standards. Why in the world would this property’s management open these ‘under construction’ rooms to paying guests? No one’s interest was served in doing so.
I hope someone with corporate oversight responsibility actually looked into this. At the very least, property management should have informed prospective guests that the rooms intended for their occupancy were not ‘standard’ rooms.
The surprise, discomfort and lack of options we experienced makes me question how well Sheraton oversees its properties.
I wish I could post images of our room so each of you could make an independent and informed judgment of whether to trust this property to meet your needs and expectations.
There’ll be no future stay for me at this property.

and yet another smoking room when they tell you downstairs it’s not. I was too tired to move my things once I had spread everything out. When I get to a hotel at night I am usually too tired to move let alone move out once I am settled.
IIt just didn’t feel fresh. I feel bad for the cleaning staff, it’s not a nice job but
There were wrappers under the bed.
it’s hard being a chain hotel but this one doesnt make it.
I would have stayed at the Marriott at southbury but I didn’t want to pay extra.
Next time I’ll learn my lesson

I had a horrible stay at this location. The walls are paper thin. Our neighbors partied until 4 am. We finally called security. Security told them we were the ones who complained. That added fuel to their fire. They began banging on the walls and going crazy. We called security again and had to threaten to get the police involved. They finally squashed the situation. I was very fearful for our safety. I will never go back to this location.

OK — here’s the deal:
Came into town for a conference and had this hotel booked while we were there.
On the plus:
Clean, spacious rooms
Helpful front desk staff
On site sports bar with B– food
Free wi-​fi
On the minus:
No hot tub
Expensive
Vending machines were broken on every floor
Staff in the sports bar were on the rude-​side, actually followed my boss up to her hotel room to say she couldn’t pay on her room, which she actually could and was later cleared up by the front desk.
Anyway, if it were up to me, unless they made some changes to make the stay more enjoyable, I probably wouldn’t stay again.

Agree with Karen C. I didn’t have alpacas for my stay, sadly, which would have bumped it up but I decided to keep it a 2 star anyway.

Not necessarily what I have come to expect from a hotel with the Sheraton name being affiliated with it (this is the first opportunity I have to stay in a «Four Points» branded hotel). I suppose that this is the Sheraton’s answer to other hotels of this price point (i.e. perhaps Comfort Inn, Holiday Inn, etc.). I suspect that this particular property was once one of those other «budget friendly» hotels, as you can tell that there once was a different sign over the door where the «Four Points» sign now stands.
I noticed that one of the previous reviews stated something about this property supposedly having been refurbished. Quite frankly, I think that only seems to apply to the lobby and/​or the bar/​restaurant as it seems «nice» (although sparse). As for the guest rooms themselves, those are (or at least the room I was in), are in need of a well deserved update. The room I had, the carpeting was dirty (stained), the old drop ceiling in the bathroom was water stained in a few places, the desk chair would not stay elevated and the bed itself was a bit on the mushy side.
It is also worth noting, that while conventional wisdom told me to press down on the room handle (after inserting my room key card), to enter the room, I learned that when it came to these doors, the handle needs to be turned in an upwards (clockwise) motion in order to open the door. .. d’oh!
While you could go down to New Haven and probably have a better choice of accommodations, if you happen to find yourself in the «valley» of central Connecticut, this is an OK place to stay for a night or two if you have to, but much longer than that, you might want to find elsewhere.