Enterprise Rent-A-Car

Needed a car while mine was in for repair. Great experience, fast, friendly, efficient, helpful. Just couldn’t be any better.

Typically, my Enterprise review would be a ⁴⁄₅ or ⁵⁄₅. The staff was friendly and helpful. The car that I received was at ³⁄₈ of a tank. I was getting ready to drive to St. Louis on a business trip, so this was a bit frustrating to have to take the extra time to fill the tank. Also, when I arrived at my destination, the tire pressure light came on — front tire was at 14 PSI! After talking to Enterprise, I was told to take it in to Dobbs (they have a service contract) in St. Louis and was told that the tire was fine. I had 5 meetings packed into 2 days, so again kind of frustrating… After leaving, the tire light came back on in the car and it felt a bit unsafe to drive a long distance. I called a local Enterprise location and was told that all they had were trucks and that it was likely a bad tire sensor. Made it home safe and sound, but probably not my best Enterprise experience to date.

Excellent long-​term rental experience. The car was great and the staff at this location is even better. Wonderful people to do business with. I will be back for sure.

Great location and helpful staff. I’m a big fan of Enterprise to begin with just for my personal rentals but I also work with Enterprise through the extended warranty on my car as well.
This most recent visit, my first at the Shawnee Mission pkwy location, was car related. Hailie understood immediately that my rental would most likely be covered and promised to work with CarMax Service to get it all handled. I was a little nervous because usually CarMax makes the arrangements, but my car choose the weekend to snap a rear engine mount and the Service Department was closed. Hailie and the rest of the staff picked up the ball on Monday and ran with it and I didn’t have to do a thing. Awesome customer service.

Great location. Staff that bend over backwards to provide good customer service and a nice selection of cars.
I’ve rented here multiple times and always have a good experience. The last time I rented, I was looking for a specific car with bluetooth. The customer service agent called around to different locations, quickly found me the car I was looking for, then took me there. It was a brand new car and exactly what I was looking for.
I know all Enterprise locations are good… but this one really is top quality.