A Z Tree Trimmer

I hired AZ Tree Trimmer to do a clean up on a vacant property and also to remove two large stumps. They were friendly, approachable and most importantly reasonably priced. They did the work timely and efficiently. Grant and his team do good quality work and I am more than happy to support local businesses like his again!

needed 2 palms trimmed and needed done asap, called yesterday (¹⁰⁄₃) came out same day for quote and job was done this morning (¹⁰⁄₄). showed up when they said they would.

I called this company because they actually had someone answer the phone (rather than just another place to leave a voice mail message). An estimate appointment was set up quickly and the estimator (Grant) showed up on time. He seemed like a nice enough guy. I shared with him I wanted three things done to the two trees in my yard: thin out the trees, decrease the canopy diameter and leave some of the lower branches on one tree to retain the visual barrier between my and my neighbor’s yard. The quote he gave was the highest of the three that I got for this job, but I was so hoping that I’d get what I paid for.
No such luck. The trees were trimmed the next day (Grant was not on site). The trees were thinned nicely, but the other two requests were not fulfilled. I called the provided cell number a few times and the call was always forwarded to an answering machine. The office gal eventually called back and said that someone would be out in a few days to actually do the work I paid for. I was very clear in that I wanted to be there when the second crew arrived.
Two days later, I get a call from the trimming crew (not even the same one that initially came out and no Grant, either) to say the work was done. I was less than pleased. I got home to find the visual barrier branches were gone (hi again, neighbors!) and branches remained that touched other surrounding trees.
I left a voice mail message for them on Sunday. My message shared my frustration but was professional and left them with opportunity to contact me with how they were going to try and make this right. I waited Monday, Tuesday and today… and nothing. No call to discuss. I feel like I have little recourse except to share my frustration in a public way and hope that someone else avoids the frustration I felt in dealing with this company.
Bottom line, you do NOT get what you pay for and good luck trying to get in touch with someone once they have your money.