Desert Title Service

Went to both locations today as I needed to get stuff taken care of I have never met such a rude and unprofessional individuals ever. I didn’t get a hello and thank you nothing they acted as though they were bothered that they had to help me the one lady went as far as to flick my papers back at me and bang on her keyboard because she was so irritated I came in sorry it’s your job. I will never come back here nor will I ever refer anyone here

I was so frustrated after leaving this place yesterday, and today the more I think about my experience with Desert Title Service, I realized I had to write a review.
The DMV is not fun. 3^rd party DMV companies aren’t fun either… We all understand this. However, because we all have precious little time in our day, many of us opt to pay EXTRA for the convenience of companies like this one. Mind you, I said we PAY MORE.
I’ve been dealing with the frustration of trying to transfer the title of my vehicle I just paid off to the person who purchased my car. I understood before coming to this location that I am waiting for the system to show the dealership and bank had transferred the title to me. I brought all my necessary paperwork with me and I was more than kind, patient, and polite.
The only reason I am giving this place 2 stars is because there was no waiting time for me, and a woman behind a desk assisted me right away. This is the only reason I didn’t give Desert Title 1 Star.
From the moment that I explained to the woman that I wanted to check to see if the title was in my name yet, she was frustrated and told me it’s likely that it’s not in my name yet, and «Oh well, we can check anyways». I asked questions because I was given different time frames by another 3^rd party DMV company on how long this process takes in the Arizona Department of Transportation system. She got rude with me from this point out.
If I remember correctly, she all but insulted me because I didn’t know how HER system worked, she rolled her eyes because of my concerns about the car still being registered to me, and she basically gave me wrong information about the
website also. I literally walked out of this place mid sentence because she also decided to tell me if I was concerned about selling my vehicle to someone I didn’t know, it would be my fault if something happened to the vehicle.
I will never go back here. I was at another 3^rd party company a few days ago in the middle of phoenix off of 19^th Ave and Camelback and got better service. I’ll drive elsewhere from now on, which is a shame because of how close this place is to my home. Don’t let the pretty office design fool you. The women there working would rather talk about the «delicious salads» they all ate for lunch rather than help you with your DMV needs.
****EDIT: I decided to actually change this from 2 stars to 1 star. I called back to the first 3^rd party company that tried to help me 3 days ago, Gonzalez Motor Vehicle Service off of 19^th ave and Indian School Road. The Ladies there REMEMBERED me, were so NICE and sweet, she actually offered to check my license plate over the phone again, and guess what? It was completed. So not only was the lady at Desert Title RUDE and INSULTING, but she was wrong to refer me to the servicearizona website (they wanted to charge me $ 3 just to check every time) and also the lady at Desert Title said this process would take usually up to 2 weeks. It wasn’t even 3 full days and I will now drive ALL THE WAY across town instead to get better customer service. Whatever, It will be desert title’s loss…
I do seriously hope they hire better employees in the future.

It is much faster than going to MVD, which is the whole point I suppose. If you have the opportunity, you may want to find another place. The employees are not courteous or even basically helpful. Maybe it’s because customers are in rotten moods when they have to deal with licensing and paperwork, but the staff are very sour. They also are not very well informed of the services which they provide (I’ve been there three times trying to get my car put in my name and each time was told I needed different things and ultimately they couldn’t do it). If you’re in a pinch it is better than MVD, but not by much.

This place is so much more convenient than trying to go to the DMV.
Having visited the DMV several times over the last few months and I couldn’t stomach the idea of going again, so I was more than happy to pay a convenience fee to get copies of my titles.
I had to visit this place THREE times because apparently my trailer titles are not connected to my drivers license. I had to go back several times because this woman kept telling me my numbers were wrong.
Turns out I had the serial number and the vin number listed together and she didn’t bother to tell me that half of it was most likely the VIN, or that Trailer VINS are a lot shorter than CAR Vins. Thanks for the help on that, Maria.
I was not pleased, but I was still able to complete my transaction.
But for a 15 dollar convenience fee, I was in and out, once I had my correct VIN (Which was far more complicated to find than in a car)
I’ll probally visit another title place like this in the future.

Agents look at you like you’re intruding when you walk in. Tried to transfer title for car my brother just purchased. Needed emissions. No problem. Got that done. Returned with emissions, and the agent would not do the transfer because of my brother having an out of state license. She saw his license the first time we were there, and she did not mention it at all. I mentioned that I still had an out of state license when I bought my car, and they were still able to do it. She looked at my brother with a snotty attitude and said, «I guess you need to go to DMV.»

Worst service from any business of any kind. I couldn’t be more disappointed. I will never recomend or reuse their service.

Fast service but the blonde older lady was very rude to my 2 year old daughter. She seemed like a miserable lady.

Went to DMV mid-​afternoon on a Tues thinking it couldn’t be too bad… boy, I was SO WRONG! The line went almost the length of the room!
I turned right around and out the door because I had not planned for what appeared to be a ridiculous amount of time waiting with all the other poor souls and resigned myself to returning another time before 8:00 a.m. with a big fat book, earplugs (for the poor crying babies), and a fully charged phone.
Then I remembered a title place I’d seen and decided to drive by and check it out. For the price of about three cups of Starbucks, I was all done and on my way in less time it’s taken to write this review!
Needless to say, I will tell everyone I know about
. I’m a HUGE fan and hope to never have to step foot in a DMV again!

No line, Fast service, nice people small dogs welcome. I was in and out in less than 10 minutes. I marked this place as a fav.

Don’t make the mistake of wasting your precious time as I did at the local DMV. Instead of waiting for your number to be called from a monotonous loudspeaker, sitting in a dirty waiting room with unruly kids and unsavory characters, only to be called to a counter with an employee who doesn’t know the meaning of good customer service, you can enter an immaculate and well-​appointed office with courteous, competent, and efficient employees who will ensure YOUR best interest, not the State DMV.

If you hate waiting one to three hours at the DMV only to deal with rude associates then come to Desert Title. I’ve gone here twice in the past year and never had to wait more than ten minutes and the staff is very professional and quick.

No long lines, no DMV, excellent personal service!
Okay i’m going off one trip and 1 services rendered BUT… hear me out.
So the day I NEEDED to reg my new truck was Presidents day right? DMV is closed… my 3-​day permit just expired and I’m on borrowed time and am busy… Somebody, forgot who, told me of this place… called — they were open!!! score
Went in and sat down and the two nice ladies helped me very quickly, some small talk — very nice and helpful. Even got a specialized plate AND personalized… they got everything correct and over the next few weeks I got all my stuff from the state and everything was good.
I’ll never go to the DMV again — unless that’s the only place I get it done at :/

Hate long lines at the DMV? Hate dealing with the DMV for any reason? Then you should check out Desert Title Service. I had a complicated Title transfer and was dreading spending 4 hours at the DMV office the last day of the month but I knew I had to do it. So today my daughter and I went over to DMV and waited an hour before deciding to call Desert Title Service. Had I known I could go in to a place with no lines get a title release and a title transfer I would have checked them out sooner. I called their office while sitting in the DMV and drove over. In less then 15 minutes I had the title released and the title transferred. Daughter had new plates and her title in less then 5. If you need anything to do with your car I urge you to call them and/​or visit their office. You will be surprised at how fast and efficient their office is. I will never visit the DMV unless I have to.