Motor Vehicle Division

Got there about 9:20 am, 11-​6-​2015. No one in line to get a number. Great. Got a number. Finally get called about 10:35 am, more than an hour later. Leticia, counter 5, was to help me. She was very ordinary — neither rude nor friendly. I was doing a title change. She got a new license plate and I did not like the number and asked if I could have another license plate. She went to go check with someone and that person said she could not. She said the only way I could get a different number was to get back in line. Are you kidding me?
Honestly, I don’t know how the people working there can stand the voice over the intercom calling out the numbers. However, it did help that I had stuff to listen to on my phone and earbuds. Thank God for that.
I realized Leticia was just doing her job and it wasn’t her call to give me a different license plate. She HAS TO GO IN ORDER. Okay. Guess that’s their policy and she couldn’t trade plates with another counter. I would give Leticia a 3 star because she was just average and didn’t go out of her way to do her job or give beyond her job customer service.
As I looked at the LONG line to get numbers and all the people at the DMV, I reluctantly said I would get back in line. Great. The process of the lines is ridiculous. I wish you could check in online and get a number and then there is a count down as to when you’re like 15 minutes from the counter that you’d get a text or email telling you they are 15 minutes out before your time, etc. That would be so much more efficient than the current process. The current process, I give it a 1 star.
It’s now 10:40 am and I’m back in line. Finally my number was called and it was now about noon. I get Connie at Window 10. Wasn’t going to take out my frustration on Connie. She was SUPER pleasant. She was very friendly, very personable. I wish all the DMV people were as nice as she was. She made me feel like a person, which I did not really feel like it with Leticia. I give Connie a 5 star.
So between the 3 stars I would have given regarding my DMV experience, it averages to a 3 star. Look for Connie, the blonde lady with a fantastic smile and hope you get her. I left about 12:10 pm — 12:15 pm, so I was there for nearly 3 hrs. Fun stuff.
I get to go back another 2 times for my husband and for another vehicle that I am selling. Hopefully things will go faster and better than this time.

Stupid Ass way to conduct government business. Either build a bigger building with MORE crabby girls or issue everything on line. This place will not take a certified official hospital birth certificate. I have to now pay 25 bucks to have mine mailed to me. Heck I dont even know if they had health departments around then.

COMPANY REVIEW OF CONDUCT
Company Name: Motor Vehicle Division
Company Address: Mesa, AZ
Date: October 28, 2015
This review is given by Joseph Diamond, using the professional review service of Unilocal!
Customer Service: The Customer Service here at this Motor Vehicle Division is phenomenal! I have never been to an MVD that performed such an open-​ended business setting.
Products and Services: The service that was needed for my visit today was a «replacement ID» with an official order from the Superior Court of Pinal County.
Pricing and Availability: The pricing is set in stone most definitely by MVD and if I’m not mistaken the State of Arizona.
Other: Great Service!
Joseph Kyle Diamond
(602) 888– 0763

Unbelievable. Over 2 hours waiting for them to correct a mistake they made on my drivers licence!!!
Really? Just how hard is it to hire a couple of more people.
Update. It has now been 2 ½ hours!!!
Does anybody in government in this state give a crap?

Well to start off, i would like to first say that most mvds in arizona are pretty tollerable. This location however sucks and is filled with miserable people who are all waiting for the never ending line to slowly move. The staff was pretty miserable but luckily i had a lady who was some what funny.

This is the worst MVD (Mesa Dr. In Mesa) office I’ve ever been in. The numbers are not in order and all the employees are disgruntled. It appears they enjoy making people wait. Terrible supervision. The A/​C is warm at best and the stench of B.O. is unbarable. Please avoid this place at all cost.

I’m reading a lot about how the system sucks, but until somebody comes up with a better system, I figure it is what it is. I came in the late afternoon because that’s when my auto shop got my car to pass emissions. About an hour in and out. Staff were all pretty decent even with people crabbing at them all day, and Mandy (whose window I went to) was really sweet and helpful.
The number system was down, so they were writing numbers on post-​it notes and sticking them on the paperwork; workers rotated the task of walking around with clipboard lists of numbers, calling them out. And I didn’t hear anybody grousing about doing that. They just made every effort to be audible and clear.
I think the experience you have at DMV depends a LOT on the attitude you bring when you walk through the door.

I just moved to Arizona a couple of weeks ago and was dreading the trip to the DMV/​MVD. I had heard horror stories and read terrible reviews. I was pleasantly surprised and had a fantastic experience. I am from Missouri so had my title even though there was a lien on it. Also my title is in my married name (now divorced) so that could have added a degree of difficulty. Below is my timeline.
1. Waiting in line for number — 10 min
2. Got number, sat down and called to get my photo taken — 2 min
3. Told to sit back down and wait for number to be called again — 1 min
4. Went to the desk where my license and registration were completed at the same time — 45 min
5. Went and turned in my license app so I could get my temp license — 10 min
I was in and out in about an hour and 10 minutes which I didn’t think was bad considering I had a slightly complicated situation. Jed was very friendly and chatted with me the whole time. The person I got my number from was also friendly. If you notice my wait times were about 20 minutes and I did not think that was bad considering how many people were there. There were few seats available to sit and the line was long.
I would recommend going Tuesday, Wednesday or Thursday around 2:00. I got there at 2:30 and think I would have been a bit quicker had I been there at 2. But I’m still impressed by the time it took and how great the employees were. I still do not look forward to the MVD but at least I know now that not everyone has a horrible story.

Walked in a to a massive line to CHECK IN, hurry up and wait.
Scuttle through line for 30 minutes to push a button, hurry up and wait.
Stand in line for photo, Rush, Rush, Rush Rush. Hurry up and wait.
Furiously Rush to complete paperwork and WAIT.
Now 1 hour after entering the door, photo taken, paperwork completed and still WAITING.
Sounds like it will be another million minutes based on the proximity of the last «C» called and we have three to go.
No doubt I’ll be back in a chair next to a random stranger in no time to hurry up… AND WAIT!
Please DMV God, answer my prayers and hurry up; I’m done waiting.

Anyone who reads this, I’d like to think I’m saving you a nightmare. This place is run like we live in a third world country. The state of Arizona should be embarrassed. It took 4 hours to take a drivers test. Rude staff. While people wait in all the various lines they put you through, they will have staff meetings. Standing around discussing how to do something. Waiting for someone who knows how to do their job, all while patrons wait. Go ANYWHERES but here. Unless you like wasting all day. They didn’t even have pens to fill out paper work!!!

Was bored and this was the only place I could think of to go. I need to make better choices in the future.

This is probably the worst place ever. I really don’t know how the DMV is still around. They absolutely horrible at their jobs. Unless you are a 16 year old you will be there for at least an hour. There’s got to be a better system!!!

Why on earth does the MVD have to be so miserable?
Is there not a better system in place? Somebody from city planning needs to make a better one. A DMV that we all don’t dread coming too, this is almost worse than the dentist.

Is there anything positive about a 3+ hour wait for a drivers license renewal? I think not.

Not sure how i expected this to go fast. I definitely suggest using the online resources if you can. I got here an hour after they opened and as I was filling out my paperwork I heard someone get sent to break! There is no way you have been working long enough for someone to go on break already! It’s 9am! Then I’m watching them just get up and take breaks as they please! Our tax dollars hard at work!

I went to this location because the auto drive location repeatedly gave me incorrect information causing me to have to return multiple times. The last time I decided to come to this location. What this location lacks in aesthetics the people make up for with their humanity. They actually try to help you and do so with a pleasant attitude.

Amazingly unorganized. I waited three hours to be told the documentation I had to register ab off road vehicle was not acceptable. They said to come back to station 6 and I wouldn’t have to wait. Returned.. was required to get a number and wait another hour.
Use third party if at all possible!

As far as DMV’s go, this one isn’t bad. The wait wasn’t too long and the couple of employees I talked with seemed very friendly. Generally speaking the bar isn’t set to high when you’re talking about the DMV, but this experience was decent.

Everybody writes a song about killing themselves while waiting forever at the DMV. I think I wrote 6… Besides the fact that it takes all day to get seen I actually enjoyed the company of my government representative. I enlightened her day with a little sarcastic comedy & from that point forward she was a pleasure to have to work with. I always choose a 3^rd party DMV for the convenience of getting in & out in10 but when u have no choice it’s nice to have an optimistic employee to deal with.

Have used this MVD office many times over the last 30 years. Since many services are now available online, the offices are far less crowded than they were 20 years ago. Today my husband and I needed to get a handicapped placard for his truck. This is one of the few services you cannot do online. The line only had 6 people ahead of us. They made out his placard right at the check-​in desk (he had already filled out the paperwork his doctor gave him) and we were on our way in under 15 minutes.
The employees seemed neither friendly nor unfriendly, just business-​like. Parking is problematic as several services share the parking lot.
We were braced for an ordeal, but instead were only faced with a minor inconvenience. I guess with governmental agencies that is about as good as it is going to get.