Motor Vehicle Division

As usual, huge line just to get past the two ladies gate keeping, even though there’s not much going on in the actual room. It doesn’t help to have several super slow people do eye exams at the same time — four of them have now tied up one of the two reps for 15 minutes. If they are that slow taking a 20 second eye test, they probably shouldn’t drive to begin with.
There must be a better way to triage this — what they have now clearly doesn’t work. But, probably no one really cares.
Back a few months later. The two slow moving gate keeper ladies are still there, and the line is even longer. Between them taking photographs and doing eye tests, no wonder it moves so slowly!

Compared to the MVD on Mesa dr. this one is better. Sure it’s crazy busy, but what MVD isn’t? I brought a client here who had to use a walker to walk with. We stood in this line of 25+ people just to check in. After about 30 seconds a woman came to us and said she would take us immediately at her window. We came here to get a handicapped tag for their car. There was a problem with the paperwork not being properly filled out. The woman was polite and helpful assisting my client with the necessary corrections. The whole process took about 5 minutes and we had the tag. I was impressed that they show preference to people with disabilities.

Not a crazy long wait. Good customer service. Surprisingly clean. The women at the desk was pleasant and helpful which is not what you typically experience when dealing with folks at the DMV, perhaps they have done some training.

I hate this place. So slow and it’s like pulling teeth to give them money. A true governmental train wreck.

No matter what time I go there, or what I came there for, there is always the longest line. I’m usually there around 2 – 3 hours at the least and I pretty much give up my whole day to be there. The employees aren’t the nicest and over all I don’t have a good experience. I will say this particular mvd was faster than one I went to in Mesa, BUT still very slow.

I hate this place. I really do. There’s n better way to ruin your day than to sit here for house for one little thing.
I don’t have any fun here, and the people are mean and scary sometimes. They need to be more organized or something. Idk man

2 plus hour wait to get tags that expired — Great lady at the window — but still half the windows were closed — and it smells like ass everywhere…

Took daughter for her road test. Called first to make sure I was taking the correct documents. I was told her permit and either her ss card or school id. Went with the school id. Wrong! They ask for the ss number on the application and you have to provide it. The law they say. So after an hour we can not make an appointment. Went back this morning. Didnt take her as she has school. Did not think I would have to. They already took her picture and she has signed the application. I had the documents. Oh of course we can not help you! She has to be here to retake the photo. I just wanted to make the appointment. It makes no sense to take the picture again. They knew yesterday we were not testing as they were done for the day. So why even bother with the picture until the day she actually takes the test. It is frustrating to make the phone call and then be given the wrong information. And when did it become law that you have to provide you ss number to get a drivers license since the birth certificate was already provided for the permit. It is the same kind of thing every time I go into a MVD. And good luck finding a pen to write with. Even when they open there are none to be found. Sadly we pay for this crap service.

People have been pleasant. Takes forever though. Not a fan but a necessary evil. This dmv tends to be better than the rest. I was told I could get a new license today. They are now mailing it. I could have just done that on line and not wasted over an hour

What is wrong with Arizona and their very unhappy government workers. I guess I was spoiled with California DMV even if the lines can be long, at least the workers are slightly happy. Not only are these employees incompetent and rude, they’re not helpful to those who are new to the state and needing to replace drivers license. Good thing after this MVD trip, I can do everything else online!

Would give zero if I could. … power hungry a-​holes only work here. They are all rude and snippy. Go to third party if you can, if that’s not an option I suggest the Apache junction one, it’s faster and surprisingly the employees are nicer. I’ve never had a bad experience at the aj one but this I have never had a pleasant (as much as a MVD can be anyway) experience.

Came here to have HAZMAT certification removed from my CDL. First tried on a Friday at 9:00am. By 2:00pm there were still 20 people ahead of me. Had to leave. Came again on Monday, got my number at 10:28am. Didn’t call me up until 1:55pm.
Once I was called it took less than a minute for them to do what I came for.
The people working the desk were friendly and helpful, can’t fault them for anything. It’s just a terrible, terrible system. People coming in just to drop off paperwork have to wait in line behind dozens of people taking drivers tests. Arizona needs to authorize third party DMV to handle all motor vehicle transactions. I would have been in and out of Desert Title in 5 minutes.

I have been standing at the Level III inspection counter for 30 minutes and not one person acknowledges that I am even here.

«MVD»
This place is crazy!
Intercom not working, 42 people in line just to check in.
Under staffed and overwhelming for all employees in my opinion.
Good times for all!
Bring a lunch and a bag full of spare time as you will need it.
I look forward to not returning for a long time!

I ended up going to another MVD location, Mesa Drive location, where I was able to accomplish what this location said I could not. Not only were they misinformed but they were rude right at the start with their initial greeting. Go to the Mesa Drive location, what that location lacks in aesthetics they make up for with their humanity.

Horrible service!!! Had to two wait two hours and I just left just to take my permit test! Get here early. Will try again tomorrow just to take my permit test.

How good can the DMV really be? They are helpful when asked but also understandably rushed. Seemed to be some confusion on policies regarding people who west glasses. One lady said if you don’t have glasses on in your photo you can be ticketed. Really??? Another said that’s not true. One said my husband needed to do their eye check and sent him back to the front for it and the lady at the front said not needed. It was a little weird.
When I went for mine, there weren’t any hiccups with my license or registering the cars.

Decided that I should probably get my Arizona license since I moved here almost a year ago, so I stopped by on a weekday afternoon around lunch. Licensing was down (first day of the government shut down. Not sure if this was one of the things affected or if it was coincidental). The lady that helped me at the front was incredibly nice and gave me my application to come back later. The building was clean and they had a lot of people working. I’ll be back.

OK Why you ask 5 Stars? Only one reason. The Driver Examiner that tested my daughter today on 10 July. He was an older gentleman that mentioned to my daughter that he worked the Mesa Dr. branch for 15 yrs. My daughter already was so nervous about her test due to the fact she was rejected so quickly by the examiner at the mesa dr branch after trying to perform the 3pt turn which on Utube is nothing like a 3pt turn, more like a drive backward for a block backing into a narrow parking space then driving it fwd facing the opposite direction wtf?
Anyway, this guy was awesome! A true professional and a instructor. He calmed and encouraged my daughter all the way thru the maneuver and she passed! I’m sure the DMV gets all kinds of valid complaints but when a dude kicks ass at his job then he should get the praise too. Dude who ever you are, I drink a toast to you!

What can I say, it’s the DMV. It’s dirty, it’s gross, the chairs are too close together and the rows all face each other so you have to stare the the people in front of you and then look away really quickly when they look at you, it’s so awkward and uncomfortable. They laugh in the face of customer service and helpful information can be found more readily in the bathroom walls than from one of the people working the windows. The woman I spoke with gave me a phone number to call when I had a question about my registration for my vehicle. I tried to explain to her that she worked for the DMV, the end all be all of anything related to driving your vehicle. At this point she busted out her pencil and circled the number for me and told me to call it… thanks lady!