Vivint Solar

So far so good! We had Vivint come out and survey our roof, the surveyer was on time and expedient as I was in a hurry to leave. He was nice and very professional. After the survey we were given our final report to describe how much power our system would create and where our panels would be placed. A week later the panel crew showed up right on time and began installation. Install was fast and simple just as they described. We are still waiting in the final inspection from SRP to get it turned on and I will update once we are all set up! Branden was great to work with!

The only thing these guys want to do is get pannels on your roof, after that, good luck getting in touch with them for anything (general questions, asking about my bill, having to get the pannels off for a re-​roofing). I’ve been cussed at, hung up on, promised a lot of call backs but I get nothing.
THEY DO NOT CARE ABOUT THEIR CUSTOMERS ONCE THEIR PRODUCT IS ON YOUR ROOF.
If you plan on going the 30 years or so without calling them for anything (or wanting to easily see your bill), then go ahead. But I’m sure within 30 years you will need some contact with them so be warned…

Vivint is a very bright and upcoming company. They are very kind and respectful and got my system installed sooner then they told me they would. Nothing like saving some money especially here in Arizona where the cost can get so high. Im saving about $ 80 a month and im so excited. I would recommend them to everyone and already do.

A vivint rep came to my home. did all the work… and did it in a professional manner. Other solar companies… not so. These guys are the best. Stephen Jew.stephen.jew@vivint solar is the go to guy. He is professional and courteous! Please give him the chance to assist you in lowering your electric bills here in Arizona!

If i could give 0 stars… I would. In May of 2014 a man by the name of Craig Conover with Vivint Solar came to my house and walked my husband and myself through the benefits of solar power. After we decided it sounded like a great idea, Craig ran our credit, told us we were approved. Craig said in the next few weeks someone would come to our house and take measurements of our roof. Craig stated that it does take «a couple» of months for the entire installation. About 2 weeks later some guys came out and took the roof measurements. They said it would take about a month for the installation to begin. 3 months later we hadn’t heard anything from anyone including Craig and decided to contact him. Craig said, «I just checked on your account and somehow they have lost your SRP bill.» upon further explanation Craig said that most of our information was lost and said that he «dropped the ball»…“it’s been very busy”…and said his wife is pregnant with their 7^th or 8^th child. I’m not sure how this relates to our solar power installation, but never the less, he did use this as one of his excuses. We have since decided to go with another company. Vivint seems extremely unorganized. It comes across as a scam because they promise that nothing will go wrong with the solar panels, and if something does happen they will come repair the panels free of charge. It seems as though if they lose all of the information before it’s even installed and use excuses like, «it’s busy», how can they be prevented from using the same excuses in the future when it comes to standing by their product.

A Vivint representative came by my house on 15JUL14. They talked me through how SRP was being regulated to have more of their power from solar and that the government had released grants to have solar installed on personal residences at no charge to the residents to meet their regulated solar quota. Supposedly SRP sent out some notice about this but I don’t recall ever getting it.
I also looked up this initiative/​mandate and really couldn’t find anything. Hmpf.
Reduced electric bills are something that everyone should want — green or not — so naturally I was interested. I entertained the representative — I signed up for them to come out and survey my house/​roof to see where and how they could install panels for 17JUL14 from 14:00 to 17:00.
No call. No show.
I don’t know about you, but if a company can’t even show up to survey your house when they say they will be there then I’m not really sure if you want them installing stuff on your roof or being your power company.
Furthermore, their practices reminded me of my experience with Moxie pest control. A Moxie representative came around and part of their sell was to list off other residents who also had ordered down to the point of pointing them out and calling their names out. I don’t care for this practice — I don’t have any right to know who is getting what done to their house and I don’t think a business has any right to disclose that information either. If your product/​service is good enough then it should speak for itself.
You shouldn’t have to throw a power of numbers guilt trip on me to get me to jump on the bandwagon.
It seems that other Unilocal reviews for Vivint (used to be a security company) are also bad, even down to BBB complaints. So if they are the same company, you may want to do your research before jumping in bed with them. The initiative may be real but it doesn’t seem to me that Vivint is too serious about doing what they say.
EDIT: I received a call on Thursday saying I missed my appointment. I also came home to find a door hanger saying they missed me. I went home and found the paperwork and it clearly stated «Wednesday 17^th.» Again, same thing applies as before — if you can’t keep your appointments straight then this really hurts your credibility.