Firestone Complete Auto Care

I have a love/​hate relationship with Firestone in general. I have been to this location a couple of times. I broke down this past week and came in as I don’t really have a favorite mechanic down here. My belts had been squealing for awhile, and recently it became extremely difficult to make turns. I dropped off on Wednesday and left my car. They were quick to diagnose the issue. It took until today (Friday) to get everything done. The charges were all reasonable. The staff was friendly-​ish. I am glad that I came here in this situation, and I am glad they didn’t try to pawn off a laundry list of things to repair just to make an extra dollar.

Great shop. The guys work fast and do not give any run-​around. I’ve had a tire fixed and starter replaced here and would reccomend them to anyone. As a female it can be tricky finding a shop you trust and I’m glad I have one in Firestone.

I went in telling them my wheel was pulling to the left and it was shuddering every time I braked. They told me all of my brakes needed to be replaced as well as two new tires, all costing me $ 1200. I got a second opinion from Jimmy Duckworth, and my brakes were fine and so were my tires (which I already new my tires were fine since I bought them not even 6 months ago). The arm and joints had to be replaced in my right side front, and $ 900 later, my truck was running great. This is the 2^nd time Firestone has tried to take me for a fool. This company is money hungry and they don’t care about your safety, they just care about getting as much money out of you as they can. I’ve heard similar stories from friends about Firestone doing this in Nashville, TN and Atlanta, GA. STAY AWAY!

I had a very good experience at this location. Mr. Brian was a great help in explaining the necessities for my Jeep. I experienced personable, respectable, and professional care. I will be recommending my friends and family to this business!

These guys are dishonest and do bad business! They drove our truck on a flat through their parking lot instead if just taking the tire off where it was parked and repairing it. All it was doing was leaking air out if the stem, we went next door to eat and when we came back, we saw that they moved it and the we’re pointing to a price of metal that was sticking out if the inside lower wall of the tire. I know for a fact it wasn’t their, the only place air was coming out of was the valve and the only this object was picked up is because the tire was being driven on a flat. Don’t go here!

I wouldn’t give it one star, but that is the only way I could get this out. Dishonest. Dishonest. Dishonest. Supporting Evidence: (a) took a coupon in and they only partially honored it saying my car needed a special brake pad that cost them more (I drive a plain old GM low-​end model Jeep); (b) did not repair a tire that they charged me over $ 20 to repair, then when I brought it back because it was still leaking they LIED to me and said that it was another nail (different from the first one they fixed) in the tire wall and I should take it back to where I got the tires … that is when I learned there was NEVER a nail hole in the tire and there was no evidence of a tire repair… it was a valve leak the entire time … thievery, plain and simple. You would think that manager would have returned my call after calling — twice and visiting — twice … but I’ve yet to hear from anyone. Ladies: this is NOT the place for us. Argghhh.

They quoted me $ 540 to replace a bad alternator. Since AAA had tested my alternator and said it was working fine, I said no thank you. It turns out I have a parasitic drain on my battery and yes my alternator still tests fine and works just fine. Although they may also be incompetent, I believe this was just a case of plain old thievery. WAIT. I TRIED TO DELETE THIS BECAUSE NOW NOT SURE. My alternator may now be bad. Waiting to hear. Since the drain I have ended up putting too heavy a workload on my alternator recharging dead battery with it 4 times.

I first became a fan of Firestone back in Los Angeles, and it was a direct result of the personalized service of the Lakewood store manager John Butterfield. I had just received a transfer back to New Orleans and planned on taking Route 66 from L.A. to Arkansas, then down I-​55 to New Orleans. Knowing I would be travelling through some pretty desolate areas along Route 66 and I-​40, I opted for a brand new set of all terrain tires and a new battery for our SUV. But I digress.
Visit 1: Shortly after I arrived back home to NOLA, I needed an oil change and tire rotation, and this is when I had my 1^st experience with Firestone of Metairie. I was greeted by a manager by the name of Billy. I was a little skeptical of being solicited for additional services, but he got my oil changed and my tires rotated (free) in a jiffy. No muss, no fuss.
Visit 2: After multiple additional oil changes and tire rotations on our SUV, I noticed one day that upon starting the vehicle, the battery barely had enough juice to spin the starter. I immediately drove to the dealer and told Billy the problem, as my Interstate Megatron battery had at least a 5 year warranty. After a quick test, he advised me that the battery was no good, but my pro-​rated warranty would get me a brand new 6 year battery for only $ 18.00. Deal done and I was out in an hour.
Visit 3: Again, it should be noted that today’s car batteries don’t give much warning when they are about to fail. My 2011 Mustang GT barely started one recent Friday evening after work. I drove immediately to Firestone and Billy told me he didn’t stock this particular battery as it was a rarely used size. Since it was already 5:30 PM, he stated he could not probably get one until the next day. However, he knew my battery would never make it one more day. So he made some calls, found a battery at 6:30 PM, had it delvered by 6:50 PM and stayed a little late to get me back on the road. This is the kind of service that has made me a loyal customer, and IMHO is atypical of the type of service from many huge national chains.
Visit 4: Not only does Firestone sell tires, but they do quality tire repairs as well. If you’re looking for a cheap tire plug repair, go somewhere else, as they only perform vulcanized rubber patch repairs from the inside of the tire. Besides, most tire plugs void a new vehicle’s tire warranty.
I have had nothing but great experiences here. So give ‘em a try if you are in the market for tires, a battery or just an oil change. And don’t forget to ask for Billy. He’ll take good care of you.

Lied to me repeatedly in an all-​around terrible experience. I came here in an emergency situation and was screwed royally. I was experiencing grinding when my brakes were applied, but after I inspected my brakes at home, I knew it wasn’t the pads or shoes. I had to drive out of state the next day to be home for Christmas, and I’m new to the Metairie/​New Orleans area so I didn’t know a trustworthy mechanic to go to. I chose this place because their website said that they offered free brake inspections. Bait and switch. I showed up and they told me that they no longer do that, and that the inspection would be $ 21. The grinding was getting severe and I was on a time constraint, so I went ahead and paid them for the inspection. They came back and gave me a list of over $ 1,000 worth of work, including a wheel bearing repack, new rotors, new calipers, new pads, new shoes, fog lamps, windshield wipers, a brake fluid exchange. After I refused all of the stuff that I knew I didn’t need, I was left with no choice but to agree to the wheel bearing repack, because I don’t know how to check that myself and they told me that it was dangerous to keep driving without it. The calipers and the rotors sounded like a rip-​off, but they told me that their policy would not allow them to do a repack without replacing the rotors and calipers due to liability. My only other option was to find the next mechanic down the road who could just as easily have tried to rip me off, so I had to go with it. The desk guy tried to talk me back into adding brake pads and shoes into the deal by telling me that my brakes were «metal on metal» and that I badly needed new ones. When I told him that I had looked at them myself and knew that wasn’t true, he changed his tune instantly and lessened his stance to «they’re not totally gone, but they will be soon,» which was still not true. Then, when I told him that I was going to have the more minor repairs taken care of by a family mechanic at home and that Firestone couldn’t match his prices, the desk guy tried to guilt me out of doing that by telling me that in his days as a used car salesman (no surprise there), he didn’t eat some months because he was giving discounts to his friends and family. This was easily one of the worst, most unscrupulous business transactions I’ve ever had to suffer through. Friends and family told me afterwards that this experience is consistent with Firestone’s reputation. I will never deal with Firestone again, and I hope everyone reading this has the good fortune of avoiding them completely.

3.5 stars, rounded up.
I brought my car here to get an oil change, mostly because Firestone was having a sale at the time if you brought in a coupon. Being a Loyola student, I first went to the Firestone on S. Carrolton, but they had a 3.5 hour wait. I asked the location of the next closes one, and they gave me the phone number of this one.
So I called this one, and they said a 45 minute wait. I drive out to Metairie, get here, then discover that a s*#t ton of cars have arrived since my call, doubling my wait to 1.5 hours. OK, whatever, I’m here, and this has got to get done. About 2 hours later, the car still isn’t ready. WTH is this? The guy at the counter explained that they had a no-​show, causing the delay. He did knock $ 10 off my price, bringing the total down to about $ 13. So, I guess in the end, I won, but still.