Ace Hardware

Good Store, great customer service! Stop crying about the prices… this is SOUTH BEACH where the rent is insanely high. I am just happy to be able to run in to this national chain and get quality products without having to spend 40 minutes each way driving to Home Depot. If I need several things, I may go to HD over a weekend but the prices are not always less. When I get the Ace Sale flyer I get some great buys.

Helpful knowledgeable people and good service. All of that is pretty rare in Miami. They have a good selection of products. They are a little expensive, but I would rather pay for the convenience and customer service any day.

Look its not cheap but in a way it can be. You can buy one screw, bolt or nail rather than purchase a box a home depot and have to drive 30 to 45 minutes each way. The staff are very helpful and super nice. They also have some additional cool stuff for the home. Its amazing really how much stuff they fit into that small space. From a local!

I am so thankful we have one of these in South Beach. The prices are hit or miss — but they seem to have almost anything — including emergency generators!!! They’ve packed so many supplies into that store — it’s amazing. And there’s parking in the back.
I forget the name of lady who’s a manager — but she’s awesome. (Mary maybe?). It’s usually very quick to check-​out. There are usually a lot of people available to help you with what you need (although sometimes they might provide you something wrong). Suprisingly large selection. Couldn’t be more thankful!!!

Only go here if you’re desperate. The prices are ridiculously marked up. You’re paying for convenience. The service is friendly and helpful enough and that’s the only reason I gave 3 stars.

I like this store for hardware because it’s my go to place for some stuff I need for the house

Try to avoid this place as much as possible. Service has improved since I started to go years ago but they still take advantage overcharging customers. I keep coming back here because its one of the few to non hardware stores in Miami Beach. Every time I go my wallet regrets it.

Not sure what all the hate is about, Unilocalers. This isn’t the Walmart of hardware stores, it’s the little bodega down the street there for you when you need something quick. They gave me a no hassles return on a knob that an employee had said would work to replace my broken one and that was the wrong size, and an employee offered to help (and climb a ladder to get) some air filters that were a lot cheaper than the ones on display.

Yeah, it’s overpriced… but oh yeah, they have everything you could imagine and then some. It’s always busy so if you need assistance be ready to wait a few minutes. Hardware and tools are reasonably priced. It’s all the other things… If you’re getting a bunch of stuff (especially décor/​kitchen tools) a trip to Target or Home Depot will be better, but for one offs that you need yesterday, this is the place.

Every time I go there I get the pleasure of being helped by their manager. I forgot here name lol! But she is always super helpful with all kinds of neat advice for improving my home. The parking situation in that area is pretty good too now!

No wood cuts after 5pm makes the diy projects difficult when you have a 9 – 5. I’m not really sure who that caters to since professional contractors likely have their own saws.

A rare combination of Arrogance, Incompetency and Rudeness.
They were 0 for six on key duplication. They did not care and accused me of trying to return keys duplicated some where else. I did have a receipt and after a lively conversation with manager who tried to ignore me, they begrudgingly refunded my 12 Dollars.
Avoid at all costs.

IF
If you have no CHOICE
and
IF you REALLY have NO Choice and very need to FIX by yourself right away…
.
.
.
.
.
.
then GO GO GO.
.
.
.
.
.
If you have CAR or you can get bus to local Homedepot ect…
.
.
.
.
.
.
.
DON“T GO.
DON”T GO.
((live here over 2 year, especially staff — Mr. J extremly eagle, bad attitude)
HomeDeco Item Please go to Pier 1 Import, TJmaxx, Ross or other… save you more money and energy.

This isn’t just any old hardware store. They have home goods in here too, like cutlery and decorative items. And it’s a little gem in Miami due to its incredibly helpful and knowledgeable staff, all of whom speak English fluently! Sorry, but the language and communication barrier begins to wear on me after a while, and it’s nice to find a place where I’m understood without having to repeat myself or dumb it down.
You can tell this is a family-​owned business with owners who care and pass that ethic down to their staff. Everyone is extremely helpful and while it’s not the cheapest place in town, it’s very handy if you’re living on the Beach and don’t feel like getting on the causeway to get to one of the bigger stores.
Did I mention how helpful they are? I went in to pick up stuff to refinish a piece of wood furniture and got lots of help and advice from the staff so bear in mind that you’re paying for service too.
And apparently they now accept the Ace Rewards program which gives you points that add up to vouchers you can redeem at any Ace Hardware.

I went there on Saturday, Sept 22, 2012 to buy a dimmer. It was raining heavily that day and although there were other customers in the store, it was not busy by any means. After spending several minutes looking for it myself, I found an employee who directed me to a selection of dimmers, but he did not assist me further and scampered away like he had something much more pressing than to deal with me.
I wasn’t sure which one to buy, so I tried to ask the same guy, but he continued to act as if he was otherwise preoccupied, which was strange since the store was practically empty. I tried to speak to him no less than 3 times. Finally, I selected a dimmer that looked right, but I wanted to make sure about a certain aspect of it and asked him a specific question pertaining to the item. He said yes to this question, so I purchased it: about $ 42. However, I discovered it would not work once I got it home and opened the packaging.
I immediately called the store and told them what the problem was, in fact, I asked for a manager and I explained everything, including what the item was and what the problem was. I was concerned that I had opened the bubble pack, but I was told that there would be no problem returning it. However, when I went there the next day, they refused to take it back, saying that this type of thing cannot be returned, especially since it had been opened.
I had a similar problem with another dimmer I purchased from Home Depot, but they took it back with no questions asked, (and yes it had been opened). In this instance, I went there and picked it off the shelf, only to find out later that I needed a different type. At the Ace Hardware on Alton Road, I DID ask and made several attempts to get some help. The sales associate was less than helpful and rather evasive. I must point out that I make an effort of being polite, so it’s not like I was being difficult or rude, but I was made to feel like I was imposing on him.
Another thing that I found annoying was that when I called to tell them about the problem, the person who answered the phone was inconsiderate. I was trying to explain the situation, when she started giggling and was apparently having a conversation with someone else. I asked for the manager at this point. Like I said, I explained everything to him, including that the packaging had been opened. I was told that there was no problem and I could return it. I remember asking him if he was sure about that and he relied yes to this. Apparently «yes» means something different at Ace Hardware on Alton Road.
Good thing I purchased it with my American Express, because I am disputing the charge. It’s not the money, but the principle of the thing. I asked for help, and asked specific questions, but was misled and bought the wrong thing. They refused to take it back even though they told me otherwise on the phone. I am an above board person and made sure that they understood everything pertaining to the problem.
I have lived in Miami Beach for over 20 years. I have been a customer of this store ever since I moved here, but I will never go there again. I get much better treatment and service at Home Depot. I’ll drive the extra miles.

Living on the beach it is a miserable hike to Home Depot. Ace, right on Alton above Lincoln is a great place to find the basic things for around the house as long as you are not trying to build an entire addition or replace a toilet.
I have found everything here from water pots, soil, tools, batteries, light bulbs, a mildew resistant shower curtain, drawer organizers, laundry bags… the list goes on. it seems everyone in the store knows exactly where everything is. They are knowedgable, and even solved my ant problem by selling me Tero.
I now go here for most everything I need around the apartment, and will continue to do so.

Despite their slightly outrageous trash can prices, the people here are really really helpful and sweet. If you’re a South Beach resident, you know this little hardware store compensates for the local’s lack of Home Depot. Even though it’s a miniature store, they’ve got stuff packed up to the ceiling.
When it comes to picking up that emergency light bulb or the paint for that impromptu project, Ace is pretty clutch.

Considering the high neighborhood turnover here, I would think most residents of SOBE will find this place handy when needing a quick fix:
Plunger: Clogged toilet after one too many martinis
Super Glue: Broken picture frame as you stumbled down the hall
Spare set of keys: For your flavor of the month. err mother.
Turkey Baster: You’re cooking to impress and never cook and need this
Cleaning Supplies: You’re moving out and want that $$$ deposit back
Not too much quantity, but great variety for such a small space. Conveniently located with meter parking in the back. If you are taking on a large project, remodeling, stocking a kitchen, or need hundreds of feet of PVC pipe, you best get off the beach and head to Home Depot. For life’s little surprises… choose ACE.

This is a great local hardware store. I love that it is just down the street, and saves you the time of driving out of SoBe.
They have an amazing selection of stuff. I have bought electrical stuff, plumbing stuff, and of course hardware — screws, nails, tools, etc. I am always amazed that they have pretty much everything you could imagine and there is always a good selection of basic and higher feature choices.
The staff are also really helpful which is key because the store is pretty small and tightly packed so sometimes you need help finding stuff.

This Ace Hardware location packs everything you could possibly need from a hardware store into a relatively miniscule location, sandwiched between Crunch and Epicure on Alton Road.
I’ve come in for various things I’ve needed for decorating my apartment, as well as random other stuff that I couldn’t find elsewhere. For example, Ace Hardware hooked me up with the material I used to fashion my golden lasso for my Wonder Woman costume for Halloween!
Service can be a little hard to find, but just keep looking for someone who works there — you’ll find ‘em eventually! The central cashier is a little weird, and when it’s crowded, it’s hard to get past the lines to continue to wander the aisles.
Parking can be a little tricky — there’s several rows of meters in back (the parking lot between the store & West Ave). Just be sure you don’t park in Epicure’s designated rows.