DoubleTree – Biscayne Bay

I’ve stayed in this hotel multiple times before going on a cruise. I am a firm believed in arriving early for a cruise vacation, since I mostly travel by air it makes it safer to be there early.
We caught a cab from the Miami International airport to the Hotel, I believe it was around 20 or so dollars. Bellman happily unloaded our heavy suitcases from the trunk, I tipped him and he pushed the cart all the way to the lobby check in desk. No line at all, but it was considerably late, around 8:30 PM for a normal hotel check in. We had booked a suite and w checked off that if a condo was available that we would happily take the condo for the extra $ 25. We received the upgrade upon check in and we were on our way up to our 37^th floor condo.
The view was to say the least amazing. We travelled down in the middle of January from MD and the Miami night was exactly how you would of imagined. Warm air and a beautiful balcony to over look downtown and also the cruise terminal. We went down to the main lobby and had dinner and they also had a small shopping area underneath the hotel. I found a little store that sold alcohol and grabbed some beers and off to the balcony we went. We enjoyed the view and the overall feel for the city at night. We didn’t venture out into the city because we were tired from travelling all day and my companion has to take Dramamine to combat her air sickness symptoms. We decided to order a big breakfast the night before to be delivered to the room around 9 o clock. This did cost extra but was worth every penny.
In the morning my companion slept in, while I left her and went to explore around the hotel grounds a little more. I found a star bucks and grabbed a coffee from the same store that I had purchased the beer from. There is a big marina behind the hotel on the bay, and I was instantly drawn to watching the boats dock and depart the port. I walked around downtown or so for a half an hour until I had a run in with secret service. The street I was trying to go down was closed because of a impending visit from President Obama. I decided to just head back to the room. Our room service breakfast arrived and it was delicious. Exactly what we needed.
I don’t have one complaint and have stayed at this hotel multiple times.

Went to the hotel a couple of days ago for a party! Pretty nice hotel on the water in Miami with an amazing view

Extremely disappointed. I won’t stay here again. Walking into the hotel, it looks like it will be a very nice place. The lobby is clean and nice. The valet parking is $ 29 and the lot next door is $ 20 to self park. Beware… They will boot your car if you are even a few minutes over your expiration, which is a very unpleasant surprise.
Now on to the hotel… The rooms were outdated, the A/​C was wonky, and the room smelled like sulfur at times. Paint was flaking, tile was chipped, etc. There was also a loud plumbing sound coming from our closet at all hours and the rooms are not very soundproof. The staff were extremely friendly and accommodating, so that is definitely a plus. The location is also pretty good.
Not worth the price. If they updated, ten I might give it another shot.

I would give it a zero it I could. The hotel is arranged in a U shape. The only elevator is at the tip of one of the legs. Our room, #873 is at the extreme other end of the U. A hell of a long walk. It looks like the hotel must have been built in two phases because in the middle of the long walk is a stairway. So when you lugging your baggage the ¼ mile to your room you also have to climb up stairs. Then the room. The surface of the credenza was grimy. It was crusty to the touch. I had to cleaned it off before we put anything on it. Watch out for the beds. They are on rollers. I just about ended up on my ass because one rolled out from under me while I was sitting down on it. The beds are small doubles. Not comfortable for a couple to sleep on. My wife and I are not large people and we like to cuddle but we were not comfortable trying to sleep together on these beds. And the view. Might as well be in a basement. The window faces a wall and bushes. I ordered and payed for a room with a «city view». Some view, about 4 ft of the stems of bushes in front of a wall.

Every time I book a Doubletree, I get super excited, but this location is a bit of a disappointment. The location is right downtown near the water (Not the beach, but by the water) and just a 10 minute Über ride to South Beach. It shares a building with a condo building. There’s a great outdoor pool over looking the ocean, which is awesome. My room had a balcony, which you’d want and expect from a Miami hotel.
The staff are friendly and those cookies… wow…so good! The two complaints was that my room’s AC wasn’t working making it very muggy. Secondly, my room was missing an iron and it took them 25 minutes to bring one to me making me late for my meeting.
Other than that, it was a positive stay.

This is the first hotel that made me want to leave a review! I live out of a suitcase, so I know a few things about hotels. Let’s start with the reception staff: They didn’t seem to care. Given my diamond status, I thought they would at least pretend to care. Some floors were remodeled and some were not. The room itself was spacious and the balcony was nice. But of course I paid extra to get that room. But I didn’t even get a bay view. I asked for a late checkout (Usually simply granted given my status), but nope. They were bargaining with me to give me extra 15 minutes instead of 30 minutes!

I stayed here one night and woke up the next morning COVERED in bug bites! The room was dirty, the wallpaper was peeling off, and the ceiling had water damage all over it. I do NOT suggest this hotel at all!

This DoubleTree is right at the waterfront so it does have some good views of Miami Beach. It’s next to a nice park where you can walk and get some sun. No real beach nearby, have to go to Miami Beach for that.
Rooms are comfortable and functional although generally older with mechanical issues to match. The TV had a bazillion channels including a bunch of Spanish language channels and most of the Movie channels. DoubleTree is a Hilton property so it’s basically Hilton service which is good.
Pool was functional and warm, looks like it’s shared with the condo association but it’s very large and has a 6 foot deep end. There’s a bar by the pool but I never saw it open.
You can get a decent price with AAA discount. Parking is available at the church down the street for a better price than the garage.

We had what was labeled a «luxury two bedroom» for an extended stay through Global Grand Management, ran by Izad Djahanshahi also known as «Jahan». It was a dump 1 bedroom with a box they called a 2^nd bedroom and Jahan is a slum lord.
The unit reeked horribly of smoke, mildew and bug spray. It had bed bugs. Nothing worked and it takes about 2 weeks to get a response for anything because they only have 1 person working on all of their units. See attached pictures.
Let’s talk about the condo association management office personnel, Eduardo Goldbaum, who must have wanted to be somebody important or a federal officer in his life but wound up here and uses his position to mistreat people and his own staff. He is very dishonest, deceptive and was an all around bad person to my family. Very bad person Eduardo Goldbaum was to us.
We were the victim of a hit and run in the parking lot, he did nothing. He harassed us, wouldn’t move on repairs and is just a horrible human, even by Miami standards, and that says a lot. But the association is controlled by another not so honest nor upstanding individual named Pierre Heafey, just google it and you will find out all you need to know.
My advice is STAY AWAY from the filth that is this organization and their ran over, ran down, bug infested units.

Lots of good things about this hotel. Good location, staff was friendly. Good internet connection for HH members. The rooms were clean and modern. my son like the full compliment of Direct TV. Best pillows I’ve ever slept on.
The reason for the 2 star review is the noise. I was there the final weekend of April and both Friday and Saturday nights the music from the events going on downstairs was terrible. THUMP THUMP THUMP. Fortunately the music ended by 11:30 both nights. But this should have been disclosed when checking in. I was on the 6^th floor. The valet area seemed understaffed. Picking up in the AM was good but dropping off at night it was crowded and took a while to get attention.

I’m not a hotel snob at all, but for a place owned by Hilton that’s supposed to be a 4 star hotel, I’m extremely disappointed. Upon arrival, the only option for parking is $ 29/​day valet, they never once opened my wife’s or my door, nor did they help with luggage. We walked to the front desk only to be told that our room wasn’t ready, supposed to have guaranteed check-​in by 4pm, it wasn’t ready until after 5. Headed up to our room, noticed that the hotel interior is very outdated, some areas of the hotel were very hot and musty smelling. Our room was clean, but the sink was clogged and I cut my leg on a piece of steel sticking out from the corner of the bed. They also had a wedding there that night, which I don’t mind, except for everything in our room was literally rattling from the bass until after midnight. Luckily our old rackety air conditioner was loud enough to drown out some of the sound. I would never recommend this hotel. Sorry.

That this hotel has three stars is generous. A room with malfunctioning air conditioning that we had to walk a city block around the halls to get to our room which included 5 steps to climb with luggage and a single ice machine back by the single elevator all point to this Doubletree being tired and ready to be put to bed. If the price were a deal I could at least say we got what we paid for but this time we got much less. Look for another place. This is not like most Doubletree hotels

Giving this establishment 1 star out of 5 is EXTREMELY generous!!! Absolute worst stay I’ve ever experienced. Had to repeatedly beg for help with a TV issue to end up with an engineer coming to the room and LYING DIRECTLY TO MY FACE claiming that the channels were out because of a satellite issue. Well there were 7 rooms in our party. I asked the others were they experiencing the same thing and they started laughing and said «NO». I asked the staff at the front desk to resolve the issue about 8 times over three days and after a heartfelt «I will personally make sure this is taken care of» from them, we were left with a BIG FAT NOTHING!
Don’t waste your money people, stay somewhere else. I’ve stayed at plenty of other hotels in Miami. This place isn’t worth it. When you travel to Miami you think of a pleasant relaxing experience… this place promises that but proudly gives you unpleasant frustration and an «I’m sorry» on the way out as your payment clears after you check out. Stay somewhere else.

There is nothing «grand» about the Doubletree portion of this hotel. I recently stayed on the 7^th floor, a ‘Hilton Honors’ floor. The room was outdated with unraveling, brown carpet and dark as a cave. It looked out onto the alley with dumpsters, an empty building and countless car alarms. A security guard considered my room as part of «downtown», translation: «ghetto».
The only option is an expensive upgrade to The Grand portion of the hotel. That is condos both owned and leased. Get yourself a little dog and join the throng of folks enjoying their stay in the condos.
Wifi is only free in the lobby. There is a daily charge of $ 9.95 a day in room. What?! Maybe that’s why they hand out cookies at the reception desk. They know what’s waiting for you on the 7^th floor.

We actually stayed at an Air B&B within this Double Tree. It was very Miami. I loved having amenities and restaurants right at the 1^st floor. I got a great blow-​out daily! However, the interior design of the apartment was cold and dark and smelled a little fishy. I am not a fan of marble floors and mirror walls. But other then that, we had a great view and it served the purpose of my krewe to sleep, prepare and recover from the Phish run.

Excellent time, will stay here again without a doubt.
I’ve stayed on Collins Ave, SoBo, Ft. Lauderdale and Hollywood. I love the location and proximity to everything that I needed to do while at this hotel. As many others stated it is apart of a residential complex not complaining at all.
The restaurants in the hotel food is not that great but you’re in Miami you have everything at your disposal so who dines in at hotels anymore.
Check in was smooth, there was even a mixup in my checkout and it was cleared up instantly without my even having to begin to make a fuss. Free Wifi, it was kind of spotty but when it works it worked well.
Furniture is old in living room, but this is florida, it looks like florida. The bed was huge and comfy. there was a bidet in the bathroom. Huge patio with furniture and a light for use at night.
There is a Publix right up the street that you can fill your fridge with anything that you need to use in the full kitchen that has a stove, oven, microwave and dishwasher. Fully furnished One bed, One and a half bath condo. Wonderful view of biscayne bay. Valet good, just call ahead for your car. No noise issues, except the resturant at the bottom of the condo’s across the street they get pretty hype at night and it echos but other than that if you close your patio doors you’ll be alright.
Will be back. Thanks Hilton/​Doubletree. And I hate I didn’t get to eat my check in cookie. Left it on the dang dining room table and forgot about it.

Upon arrival we were advised we had been «upgraded» to a condo room. It honestly was more like downgraded. The condo is no better then staying at your parents house back in the 90’s.
Woke up to no internet and now at 10 hours later and still have nothing. I’m on a buisenss trip and I should not have to be wandering around trying to find wifi to work from. Staff has 100% not communicated with me unless I called or have gone down to the front desk. Business center is a glass closet with no privacy and so choked with some floral scent it’s nauseating.
We had to finally change rooms as the only solution. If room 1749 is offered, decline the upgrade.

I loved my stay. Very fortunate to get an upgrade to the Condo area on 23^rd floor. Terrific views. Really great space to get work done and feel like I am at home. Loved it so much I did room service for my dinner and my breakfast! Reasonable room service prices and quick service. I will stay here again!!!

But I didn’t have to pay!!! The property does need some renovations, especially to the pool area! But the service was 5 star, the staff very courteous and professional, great views, and the penthouse condominiums was massive. Security and many local shopping area downstairs (food, coffee, pet grooming, Iphone repair, clothing boutiques, Michael Kors dealer, store, pharmacy, hair salon, and restaurants)
Beware, because they do have dogs on-​site and people who actually reside on the property!

My friend was able to get us a sick suite since he was an employee. Our 3-​bedroom suite came with a full kitchen, 2 bathrooms, 2 balconies, and a huge living room! Housekeeping got us extra towels and toiletries as needed.
— room key card needed to use elevator banks
— pet friendly
— convenient shops downstairs
— hot food, snacks, drinks, liquor and more in the hotel building
— large pool area with hot tub

I do not understand why this hotel has received such bad reviews.
The outside, while a bit dark due to the awning, is stunning. The main lobby is shiny and gorgeous. Half of this establishment are condos so the main desk is for The Grand, which is the residential area. To the left is the Doubletree. There is a small lobby for the hotel guests accompanied by the front desk and two elevators. The RG floor includes a fitness center that may as well be referred to as a full gym. It has locker rooms, weights, and a separate cardio area that looks over the marina. RG also includes a business center consisting of 3 computers and a printer. The 7^th floor also has guest laundry. We stayed on the 8^th floor and had a beautiful view of the bay. One of the other rooms we had also had a bidet (those are terrifying, FYI) and a patio to sit outside.
Each room is equipped with a flat screen LG tv. The tubs are ergonomically correct and have arm rests. The beds are that of any other Hilton: extremely comfortable. There is a separate elevator to the pool area. The pool is huge and surrounded by lounge chairs. There are also 4 hot tubs on the other side, each with a different number of jets and a timer.
Downstairs to the right is a retail/​food area of sorts. There is a deli that doubles as a convenience store, which has everything you could possibly need during your stay. There are a few restaurants scattered around that are decent. There is a pharmacy in case you need a prescription, two clothing stores, a small convenience shop, limos, Enterprise, and even a psychic. Upstairs from that area are some offices as well as a dentist and the skywalk.
The marina is in the back and is gorgeous to look at. The area itself doesn’t have much going on but the Metro Mover is right there and it’s FREE and takes you to downtown. The Omni bus terminal is also right there so for $ 2 you can get where you need to go. Everyone here is extremely courteous and friendly. I would stay here again.