Bug Buster’s Inc

2 stars for their commitment to their customers and the way their appointments are handled, 4 stars for their pest control service. This is the second time this company has made me wait over an hour for their service person to show up for a scheduled appt. Today’s appt. was at 3, it’s now 3:57 p.m. and no one has shown up.
I called their office, the clerk called the service person and he did not answer. She said that as soon as he contacts them she’ll let him know. This is not acceptable at all and will probably be the last time I use them, I’ve been using them since 2012. She did not sound sympathetic to my predicament in my first call. In my second call cancelling the home service she sounded defensive.
Whatever they use to kill roaches works very well and works for months, not so well for ants, they were never able to get rid of kitchen ants and wanted me to buy an additional service at a cost of $ 150+.
This company also provides service for my business, I believe we pay $ 150+ each time they service us there. I’ll be cancelling this also. They need to learn to better control their employees or get rid of those that don’t work out.