El Dorado Furniture

Overpriced, cheap quality furniture. Almost made the mistake of buying a bed set here until I was informed of the ridiculous financing options. One small, cheap looking nightstand was going to cost me the same price as the entire bed, this place is a rip off. The sales associate that greeted us at the door followed us through out the entire store and made our experience extremely uncomfortable. She’d trail behind us into each show room, and when I’d make comments to my husband about the furniture, she’d chime in from across the room trying to sell us that specific item. We didn’t even get to see each room, we just wanted to get out of there. Wouldn’t recommend this furniture to anyone

After spending 20,000 plus in this store I can honestly say that I have never seen a more unprofessional company with a customer service department that leaves a lot to be desired. I received a sofa and a week later called with an issue than remains unresolved. If your going to invest your money do so at a store that knows what customer service is all about. As their slogan says they WAOW their customers, unfortunately not in a positive way. Never again!

Honestly really never had a chance to look around. Salesman met us right at the door and asked us if he could help us. Maybe 2 minutes later he came he came back up to us and asked us to carry our dogs. I’m not carrying my 16 pound dog around while I look at furniture.
If you have a no dog policy it should be posted on the door or at least tell us when we first walk in. Had he done that I would have gone back without my dogs. Now I’ll just go to another store. The furniture didn’t look that great from what I saw anyway.

Mi experiencia es muy desagradable, hace 7 meses compre varios muebles a la vendedora Dolores Brito al principio muy agradable y despues de hecha la venta cuando surge un problema no contesta ni siquiera el telf. mis muebles están dañado de fabrica desde hace más de 3 meses puse el reclamo y aun no tengo respuesta, nadie sabe nada y los correos se demoran meses en que les entre y meses en leerlo, nunca más vuelvo a invertir mi dinero en una compañía donde todos son unos incompetentes y nadie te quiere ayudar, la vendedora jamás me contesto una llamada y aun no recibo respuesta de nadie !!!

So since I had a good experience buying nice stools from the store in the past & with a credit line– I decided to get my new king size bed & replace my sofa to a top of the line leather. The sales person was very nice and what I thought to be knowledgable. The sales person didn’t indicate me that I needed a box spring so I had to go to buy it. Today– I come and she only ordered ½ of the box spring. Which I didn’t know it came in a set of 2 and she only ordered 1 for me. So I have to go back to the store to order 1.
The sofa is nice but came with a stain that was noticed after the delivery guys left but that’s not the sales person or the stores fault or the delivery guys fault. So the sales person said she will order a new piece for me. Ugh so annoying. I thought el dorado would be better than city furniture and rooms to go but it’s basically the same experience as I’ve had before.
UPDATE;
So the sales person apologized & because of the inconvenience for me since I thought I ordered a box spring for a king size bed & I only got ½— she ended up covering that portion of the sale and I didn’t have to go in to buy it. So that will increase the stars in my review. Which I think this was the only fair thing to do.
And the couch, I will get new pieces of my sectional that work.
So the customer service issue was resolved well fortunately. So now this is gonna make it a week without a box spring for my bed.

Place is clean and nice furniture but the staff follows you around like a hungry pack of wolfs waiting to feed. Once you find something close to what you’re looking for they attack sometimes three at a time. Once you fight them back they follow you all the way to the exit so you can’t look at anything else without feeling like prey. It’s ridiculous how they act. Aside from that. Not a bad store.

The salesman Jonathan was great, however the manager that wanted to charge me full price for a set of patio furniture that was missing 2 tables should not be in business.

This store is pretty cool! Be prepared to do some walking and go with plenty of time to look around. It’s like a little city in there. Sections by rooms (living, dining, bar, outside, accessories, mirrors, office, dining). Huge place! Prices won’t always be the cheapest but quality isn’t bad. I currently have a leather sectional, bar, mirror and a buddah from here and I’m pleased with it all. The entertainment center is the one that’s held up the least but it’s due in part to my toddler banging the doors on it. Other than that, no complaints. Service is sometimes a bit pushy but good.

Good location as far as parking and is easy to find. I’ve only been to this location and I call this the «Disney World of furniture.» You can spend a good hour or 2 looking at everything. They have the store sectioned off into various styles (modern, baroque, etc.)
I furnished my entire apartment in Miami almost 10 years ago using this store and all of the furtniture looks pretty new. They deliver and assemble with no issue.
Additionally, for a percentage of the cost, they will deliver out of state. The
only downside is they have no website so you have to order in the actual location.

Yes, the salesmen are sharks, but that is how they make a living, so get over it. However when you’re nice so are they. Miriam helped us find our perfect couch without being pushy, we let her know our small budget from the get go and she treated us amazingly. It was also black Friday and quite busy and yet everything was so hospitable, including an array of food for breakfast! Miriam was the best, ask for her! !

Wow, super-​creepy place!
I will not be going back there.
I’d been here once before on some occasion a year or two ago. So, when I had to replace a mirror for an insurance claim I was making, I thought I’d just run in real quick, since I remembered the basic layout. Boy, was that a mistake!
I walked in the entrance & this enormously fat woman sprinted from around the back of the counter, across the room, behind a table, & was tripping over herself to try to lunge at me (you know, the way you expect a cartoon security guard would catch a cartoon bank robber), ambush style. It startled me to the point that I actually made a sharp cut to avoid her crushing me & even let out a little «uh!» in alarm.
I guess she was some sort of sales-​vulture??? Needless to say, I won’t be buying anything from them: no furniture is worth a heart attack.