FedEx Office Print & Ship Center

Been coming here for over 5 years. And their customer service is great. So patient and professional even when customers are not so nice to them. I’ve repeatedly seen the drop-​whatever-​you-​are doing-​and-​come-​here-​now questions. I always feel they are accommodating to me, no matter who’s working.

Fed ex is the worst!!! They lost my package and I have to call them everyday to follow up. Every time I call they are all clueless and they ask the same info just I already gave them 8x. They are bunch of ppl with no customer service skills. An epitome of disgrace! They need training and they need some major Changes in management From the top to the bottom. Please use other courier!!! Until now they can’t give me an answer and they age stop clueless. It’s been more than a month !!!

Fedex has to be the worst courier company in the world. Lazy and lying drivers who claim that nobody was home, wrong address, business closed, no access code, even if all that is irrelevant!
They lie, they charge a lot more than USPS, UPS or DHL.
If you want to have your package or letter delivered a day or 3 after the expected day, use Fedex.
The managers are pathetic and ask you to go a pick up the package to downtown Miami. No wonder their stock is so much lower than UPS.
I made the mistake of saying that I was going to pick it up and went to the downtown office, nothing was given to me because they had no package. Liars, Expensive and Full of excuses. Fedex should be a company taken over by a real company instead of buying more companies to merge their very bad services.

I went there a couple of times and I always found very bad service. Last time, Saturday 8^th of August, there was only one staff and too many clients with the result of long waiting time and a very rude/​frustrated young lady unwilling to help with my request. Very very disappointing. I won’t go back.

Was very impressed with the staff at this FedEx Office location! Ladies were very proactive, worked well as a team, eager to help, and had an ideal sense of urgency. which is very very rare.

Don’t do it! I’ve come in here 2x now and I was incredibly disappointed by their service today. The first time the lady was super helpful and accommodating, This time I arrived I wasn’t even really greeted, was told my umbrella was in the way (it was pouring out) so I just put it next to me and when asked if they could walk me through the scanning self serve process the woman said she didn’t have time because she had other things to do. Seriously? They didn’t seem to care much about customer service and were more interested in talking about which employee drama that making sure customers had the help they needed and were expecting.

I would avoid this Fed Ex at all costs. Their staff works extremely slowly and inefficiently. Their staff is unapologetic for long wait times and overall very unhelpful.
When sending any documents express expect at least a thirty minute wait per visit as they only have one computer system which is often not working properly.

Staff is not very bright and not very knowledgable about their own services. Each member has a different response when asked the same questions. Brenda at this store said it is mandatory to buy a new box to ship. Then the manager said it is not mandatory but that she is not responsible if the box breaks on the way. They try to force you to buy their own boxes to ship, even when you bring perfectly usable good boxes without any markings or anything. The US department of environment should audit and penalize these practices. Such a big company should encourage customers to recycle, not penalize them!!! It is an excuse to increase their profit taking advantage of customers, moreover unnecessarily sacrificing trees. So far, this is the only fedex store that has this ridiculous new practice.

Avoid this place and it’s incompetent managers.
I placed a $ 400 dollar order with these people, and when I went to pick it up they forgot to give me a box. I understand, errors happen, but it was the most important part of my order and I had to leave the conference I was running and run there to get it.
I told them I wanted them to discount the $ for the part that was not delivered because of their oversight, and the manager’s answer was «You already paid for it, so I’m not going to do it.»
What kind of person that manages a business says that type of thing? Someone that just lost an account that spends thousands of dollars yearly, that’s who.
Rest assured I will never step foot in that place again. Take your business to ARC or somewhere that values their customers and can acknowledge their mistakes and make things right.

Extremely friendly and capable staff, I needed a set of banners printed for a presentation and they where able to do it within two hours. Highly recommend this Fedex Office, some of the others in the area don’t have the most competent people working for them.
Will definitely come this location whenever I need something done right.

Was in a bind to get a presentation printed and bound and the person working there, Brenda, was extremely helpful, patient and kind. She stayed late just so we could get the job done and made sure it was perfect! Thank you Brenda!

Considering that your store doesn’t answer the phone I’m not sure that you even qualify for ONE star. I called multiple times, the first call at 7:45pm and last at 8:15, on a Thursday… and I called at least 4 times. I let the phone ring until the phone system cancelled the call and eventually. Needless to say I wound up not going to your store for what I needed. I’ve been a loyal customer since college and this goes beyond poor customer service because there was NO service!

I’m here regularly printing out resumes (if one of you hire me I wouldn’t have to print them). Reading some of these reviews since being new to the area I was a bit terrified of what was going to happen when I tried making prints/​copies.
This place was just what I needed and had no issues doing anything. I will say, I’m only there using the computer for maybe 3 minutes while I pull up my email to print my latest resume, printing it and then making copies. No big projects here.
What kind of annoys me is I’m not sure if you can pay cash for anything there. Every machine has a credit card meter attached to it which I guess for technology’s sake is nice, but if I’m spending .88 cents on prints I really would rather not put that on my debit card.
I also wish they placed the paper bags by the printers so instead of waiting for a rep to give them to me I could just grab my own and be on my way. It’s just the little things.
Don’t be afraid of the customer service, especially when most of the time (for basic projects) you don’t need to speak to anyone at all which I absolutely love.

Thank goodness this is nearby. The staff is really helpful and I have been able to find everything I need here (except for stamps). This is the most convenient place by far to get my shipping done and I have hardly ever had to wait.

They so do not deserve any stars the customer service rep [male w/​blondish red hair, Monday, 2÷13÷12 4:15 pm] was so mean and unprofessional I was so shocked and will go miles and miles out of my way to send overnight pkgs another way.
Take a lesson and learn better customer service manners!

Good but expensive.
Hard to believe that Brickell/​Downtown has only one good print shop. This is it, no other competition, or at least that I know of.
2^nd Floor Mary Brickell Village above Starbucks.

2^nd floor Merry Brickell village, covenaent, they are very patient and help-​full, I had to burn several video Cd’s for work and they let me take it to my office to see if they where coming out OK.