Fensin Sheryl A DDS

1) Negative: It took 30 minutes to make an appointment for a cleaning because they had to call the health insurance customer support line to figure out if they accepted my plan or not. Also, they have papers and folders all over the reception area. They haven’t figured out how to make their patient records electronic. This was the first hint that my experience wasn’t going to be too great, but since the office is on my way home, I let it go.
2) Positive: They called to remind me of the appointment.
3) Negative: It was the most painful cleaning I ever had in my life. I had to politely tell the lady to stop, that she had cleaned enough. Also, they need to paint their walls. There were some sort of yellow splash marks on the walls. yuck.
4) Negative: When I’m going to pay, they had no idea of how much I had to pay. I told her that I usually pay $ 35 (I was wrong, I usually pay $ 25), but the doctor looked in a big book (no computers once again) and said that I owed $ 100 plus. I told them that that was wrong, but the dentist insisted that her book was right. They called the insurance company and because they provided the wrong information, the insurance company also gave them the wrong information, so I had to pay the wrong amount. When I left (after being in this office for 1 hour and 30 minutes), I called my insurance company and they confirmed that I should’ve had paid $ 25, not more. Something so simple turned out to be so complicated. I had to call the dentist’s office back. After a couple of hours, they finally realized that they were wrong. Well, not really, they said that the insurance company was wrong, but they were going to return my money. I went back to the office to make sure to receive a receipt for the void. What a pain in the butt! The dentist didn’t even apologized.
5) Positive: The admin assistant was very patient and never showed a negative attitude. The doctor should learn from her.
Clearly, I will not be returning to this office and I do not recommend it to anyone.