Kool Appliance

Do not buy from these people!!! They do not stand by their products and the are too expensive— Stay AWAY !!!

I am a Real Estate Broker and Property Manager. I was contacted early one morning by a tenant stating her refrigerator wasn’t cooling. She has twin babies and was concerned about the milk going bad. I immediately contacted 50 Biscayne where the condo is located to see if they had an approved vendor I could use so the job could be done ASAP. They gave me Kool Appliance name. I called and was able to speak with Willy immediately. I explained what the issue was and he immediately knew what it was due to his experience in the building. He was able to go to the unit within 2 hours of our call. He called me from the unit and explained that a part needed to be repaired and would have to be sent out and could take 5 to 7 business days to get back. He said unfortunately that is the only way the refrigerator could be fixed. Short of replacing it for $ 3000, a lot of other people in the building had gone through the same issue. I wasn’t happy about that, but Willy was very professional and said he would overnight the part out. He even answered my texts and e-​mails on a holiday weekend. The part came back earlier than expected. During the days we were waiting for the part, the tenant called to say the icemaker was broken and her garbage disposal stopped working. Willy was able to fix these two issues and only charged $ 90 more than he originally quoted for the first job. I deal with a lot of incompetent workers who do not call back, have full voice mails, show late or not at all and try to sneak in extra fees when somebody is in a bind. Willy definitely exceeded my expectations and I have very high standards. I can only give him 5 stars, but he deserves 10. Great job Willy! I will definitely be calling you again and referring you to other people I know who need your service.